Published on March 4, 2014
TEXTING PATIENT DATA (the secure way!) Sameer Sule Healthcare Technology Consultant ©KINARA | INSIGHTS creating value through technology
3/3/2014 www.kinarainsights.com 2 Texting • Fast • Convenient • Doctors, nurses, staff, patients love it! So what’s the problem?
3/3/2014 3 www.kinarainsights.com Regular SMS is not secure! Why? Because…..
3/3/2014 www.kinarainsights.com 4 Issues with regular SMS The sender has no control over what happens to the message once it is sent No confirmation that it even reached the intended recipient
3/3/2014 www.kinarainsights.com 5 Issues continued….. The message could also remain stored in plain text on the carrier’s server for any amount of time The sender has no control over who has access to this stored information Red flags from a data security and HIPAA compliance standpoint.
3/3/2014 www.kinarainsights.com 6 Ban texting in a healthcare setting? No. That would decrease productivity!! What’s the solution?
3/3/2014 www.kinarainsights.com 7 How should I text patient data? Think about every text message containing patient information as a “secret” message For Your Eyes Only! Implement a secure messaging solution
3/3/2014 www.kinarainsights.com 8 A secure messaging solution ensures that: The identities of the sender and receiver are verified and the message reaches the intended receiver only (identity authentication) The message cannot be read if it falls in the hands of the wrong person (encryption)
3/3/2014 www.kinarainsights.com 9 Security measures continued… You can track who saw, read or opened the message and when (audit trail) You can delete the message from the recipient phone if sent to the wrong address or after a specified amount of time (message life cycle management)
3/3/2014 www.kinarainsights.com 10 Take these 3 steps 1. Identify secure messaging solutions to meet your needs 2. Ensure that the vendor has the appropriate data security safeguards to protect ePHI 3. Sign a business associate agreement If the vendor refuses to sign, find another vendor!
3/4/2014 www.kinarainsights.com 11 THANK YOU Sameer Sule Healthcare Technology Consultant / Speaker Author: “Protecting Electronic Health Information: A Practical Approach to Patient Data Security in Your Healthcare Practice” Amazon: http://www.amazon.com/author/sameersule Blog: http://www.kinarainsights.com/blog.html Connect with me: Linkedin: http://www.linkedin.com/pub/sameer-sule/7/b1b/511 Twitter:@sameersule
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