Telovations Receptionist Console

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Information about Telovations Receptionist Console
Business & Mgmt

Published on December 29, 2008

Author: WillKuz



This console can help make your business run more effeciently. Can your receptionist transfer calls to your cell phone? With this console they can.

Reception Console Business Simple processes for simplified call handling. The Telovations Reception Console - Business is a feature-rich Key Features: desktop client application that is fully integrated with Telovations’ u Caller ID - identification of calling party for incoming calls only Innovate service. The Reception Console is available in 3 versions for u Callee ID - identification of called party for outgoing calls only Enterprise, Small Business and Office users. Reception Console - Busi- u Call Control – Dial - dial a number ness builds on the power of the Reception Console – Enterprise and u Call Control – Accept - accept an incoming call allows users to monitor up to 30 contacts. u Call Control – Hold - place a call on hold and retrieve it u Last Redirected Support - identification of last redirected Benefits include: number for incoming calls only for serviced or executive offices u Intuitive design that follows the natural workflow of a call from u Camp On - perform a directed hold when the receiver is busy the top of the screen u Directed Call Pickup - pickup a ringing extension (available u Simplified business processes, as only valid options are presented when contact state indicates ringing) to the attendant u Transfer Control - distribute call to contacts using blind and/or u Professional call handling as critical information is available in real announced transfer methods time u Operator Barge-In - operator intrusion on a busy line for u Accurate delivery of messages via a one-step process when people emergency or special instances are unavailable. u Contact Status - view presence information of contacts u Enhanced Contact Monitoring - additional on-hook, off-hook, ringing and DND contact states u Monitored User Selection - enhanced group-wide user monitoring election screen u User Managed Privacy Support - user level privacy for status and contact information exclusion from Telovations directories u Index Contacts Search - search filter using an alphabetized Index u Keyword Contacts Search - search by name, extension number or department u Enhanced Speed Dials - search and call numbers from a list of up to 100 speed dials u Call Length - shows time of call in active and held states u Call History - history of missed, received and dialed numbers u Call Statistics - shows basic call statistics including transfers and average hold time for a given time period u Customize Panel Sizes - modify the height of the switchboard and contacts directory u Multiple Input Devices - ability to use combinations of mouse or touch screens to input information u Innovate Service Integration - tight integration with Telovtions’ Innovate Service with ongoing version support u Citrix Support - for fast, low-cost hosted Windows application delivery to remote desktops Reception Console - Office Main Interface CALL 877 WE INNOVATE T 1034 Copyright Telovations, 2008 (877-934-6668)

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