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Telovations Receptionist Console

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Information about Telovations Receptionist Console
Business & Mgmt

Published on December 29, 2008

Author: WillKuz

Source: slideshare.net

Description

This console can help make your business run more effeciently. Can your receptionist transfer calls to your cell phone? With this console they can.
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Reception Console Business Simple processes for simplified call handling. The Telovations Reception Console - Business is a feature-rich Key Features: desktop client application that is fully integrated with Telovations’ u Caller ID - identification of calling party for incoming calls only Innovate service. The Reception Console is available in 3 versions for u Callee ID - identification of called party for outgoing calls only Enterprise, Small Business and Office users. Reception Console - Busi- u Call Control – Dial - dial a number ness builds on the power of the Reception Console – Enterprise and u Call Control – Accept - accept an incoming call allows users to monitor up to 30 contacts. u Call Control – Hold - place a call on hold and retrieve it u Last Redirected Support - identification of last redirected Benefits include: number for incoming calls only for serviced or executive offices u Intuitive design that follows the natural workflow of a call from u Camp On - perform a directed hold when the receiver is busy the top of the screen u Directed Call Pickup - pickup a ringing extension (available u Simplified business processes, as only valid options are presented when contact state indicates ringing) to the attendant u Transfer Control - distribute call to contacts using blind and/or u Professional call handling as critical information is available in real announced transfer methods time u Operator Barge-In - operator intrusion on a busy line for u Accurate delivery of messages via a one-step process when people emergency or special instances are unavailable. u Contact Status - view presence information of contacts u Enhanced Contact Monitoring - additional on-hook, off-hook, ringing and DND contact states u Monitored User Selection - enhanced group-wide user monitoring election screen u User Managed Privacy Support - user level privacy for status and contact information exclusion from Telovations directories u Index Contacts Search - search filter using an alphabetized Index u Keyword Contacts Search - search by name, extension number or department u Enhanced Speed Dials - search and call numbers from a list of up to 100 speed dials u Call Length - shows time of call in active and held states u Call History - history of missed, received and dialed numbers u Call Statistics - shows basic call statistics including transfers and average hold time for a given time period u Customize Panel Sizes - modify the height of the switchboard and contacts directory u Multiple Input Devices - ability to use combinations of mouse or touch screens to input information u Innovate Service Integration - tight integration with Telovtions’ Innovate Service with ongoing version support u Citrix Support - for fast, low-cost hosted Windows application delivery to remote desktops Reception Console - Office Main Interface CALL 877 WE INNOVATE T 1034 Copyright Telovations, 2008 (877-934-6668)

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