Published on January 21, 2014
Technology that Redefines Roles Evolving roles of the CIO and the SI 1 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
HIGHLIGHTS Evolving Strategic and Operational Functions of SIs Changing expectations and needs Systems Integrators have scarcely remained untouched by the recent technological advances. With the coming of the cloud, IT has suddenly become more accessible to diverse clients. To keep up with technological changes and evolving needs, the SI role needs to grow too. 2 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Introduction Revolution in IT – SMAC (Social, Mobility, Analytics and Cloud) Changing technology • New channels • Infrastructure options Evolving Client Demands Systems Integrator Function Strategic Changes 3 Changing needs and scope • CIO function expands • New businesses adopt IT • From: basic services (hardware, software, installation and support) • To: Technology Consultants and Implementers Operational Changes © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Role Evolution Relevance Wider Reach Customization Providing relevant solutions Dedicated account management teams, aware of maturity levels Transcend up/cross selling, focus on long-term solutions Leveraging reporting to understand customer needs Understanding client’s goals and challenges Move from milestone-based to value-based SLAs Align pricing plans with customer goals Metrics should move beyond schedule and budget, closer to business outcomes Enable technology at a grassroot level; Drive innovation Include knowledge transfer clause in contract Build strong partner ecosystems Help CIOs build compelling business cases © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL Better Client Goal Alignment Satisfaction 4 Changes at Operational Level Proactive Attitude Changes at Strategic Level
Conclusion • Technology Landscape Massive changes in information technology, e.g., cloud, social media, etc., have caused the office of the CIO evolve. It has now assumed a strategic nature with growing emphasis on business transformation. • What it means for SIs SIs need to be sensitive to evolving requirements and evolving clients. Rather than offering only technical services, they need to act as consultants who can recommend solutions to diverse issues and needs. 5 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
For more details please visit the link below: http://www.wipro.com/Documents/resource-center/technologythat-redefines-goals.pdf 6 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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Thank You ©Wipro Limited, 2013. All rights reserved. For more information visit www.wipro.com No part of this document may be reproduced in whole or in part without the written permission of the authors. Wipro is not liable for any business outcome based on the views presented in this document. For specific implementation clients should take advise from their client engagement manager. 8 © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
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