Technology Disruptions in a customer obsessed world ( Speaking to leaders at Moet Hennessy)

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Information about Technology Disruptions in a customer obsessed world ( Speaking to...

Published on October 25, 2018

Author: jayantmurty

Source: slideshare.net

1. Technological disruptions in a customer obsessed world Jayant Murty I Hong Kong I LVMH I Oct 2018

2. March 15th 2016

3. The kentucky derby- May 8th 2016

4. Artificial Intelligence Turns $20 into $11,000 $ 20 BET EARNS ROSENBERG $ 11,000

5. By 2025, up to a quarter, of jobs will be replaced by either smart software or robots BOSTON CONSULTING GROUP JOB REPLACEMENT IS VERY REAL

6. 9 This factory, aims to reduce the current workforce of 1,800 by 90%, according to Chen Zingui, chairman of the board. SHOWING UP IN UNEXPECTED PLACES

7. 10 The future is here it is just not evenly distributed AND NO INDUSTRY IS BEYOND IT ANY MORE

8. NEW TECH BEING MADE POSSIBLE BY DATA

9. Intel Core i5 Just 25 self-driving cars would create as much data in one year as the entire written works of mankind DROWNING IN DATA BUT WHY NOW?

10. DISRUPTIVE TECHNOLOGIES NEW BUSINESS MODELS EMPOWERED CUSTOMERS Bankrupt, Acquired , Ceased Same fate in the next 10 years Global E-Com Top 5 share Small Food company growth S&P 500 COMPANIES BEING DISRUPTED

11. 58 % 74 %

12. TECHNOLOGY WILL FORCE & ENFORCE TRUST

13. 57% 41% Concerns about privacy, security, transparency

14. 39% WOULD SWITCH TO A NEW BRAND 56% WOULD BE LOYAL FOR LIFE 76% WOULD PAY MORE If they were completely transparent

15. FOUNDATION, FUTURE SCENARIOS, ACCELERATORS

16. Everything that can be digitized will be digitized

17. “Information technology is continuing to digitize everything on the OUTSIDE Biotechnology is beginning to provide a window into our inner lives—our emotions, thoughts, and choices. Together, INFOTECH & BIOTECH will create unprecedented upheavals in human society, eroding human agency and, possibly, subverting human desires. Under such conditions, liberal democracy and free- market economics might become obsolete.”

18. DATA + AI WILL REVOLUTIONIZE DECISION MAKING THE HUMAN NETWORK WILL DRIVE VALUE CONSUMER SEGMENTS WILL CEDE TO INDIVIDUALS Tech. will disproportionately transform business

19. No Industry is going to be any different “Software is eating the world in all sectors. In the future every company will become a software company” Mark Andreessen in the Wall Street Journal in 2011

20. THE TRANSFORMATION OF THE FINANCE, BANKING AND INSURANCE INDUSTRY

21. V S. UNANSWERED CALLS MULTIPLE APPLICATIONS FROM SAME WI-FI HOT SPOT SAME APPLICANT FROM TWO DIFFERENT PHONES BORROW IN ONE CITY AND SPEND IN ANOTHER 30K LOAN APPLICATIONS A DAY FOR < 30 YRS

22. Rely on behavior instead of deconstructing the collective INSURANCE PREMIUMS BASED ON BEHAVIOR

23. The future is real-time, fair, transparent, location aware, P2P & responsive THE FUTURE: FAIR, AWARE, TRANSPARENT

24. THE TRANSFORMATION OF THE FASHION INDUSTRY

25. Fashion industry has many problems to account forMANY PROBLEMS TO ACCOUNT FOR

26. 1.56 million 1800 gallons 60 Million/ 85%

27. THE TRANSFORMATION OF THE BEAUTY INDUSTRY

28. 40 BEAUTY INSPIRED BY NESPRESSO COFFEE

29. 41 Cost of device: £470 Box of 28 capsules: £22 - £29 30ml pot of serum: £16 - £20

30. THE TRANSFORMATION OF THE FOOD INDUSTRY

31. There is as lot of fraud in food origins . People say : “ This is local” or “This is organic” . With this system you can prove it !

32. TOMATOES NOW …MEAT AND FISH NEXT

33. THE TRANSFORMATION OF THE RETAIL INDUSTRY

34. 50 2500000 55,000 Revenue maximization with algorithmic pricing strategies REVENUE MAXIMIZATINO WITH ALGO-PRICING

35. 51

36. 52 ELIMINATING THE SHOPPING BASKET

37. ELIMINATING FRICTION WITH REAL TIME INTERACTIVITY

38. THE TRANSFORMATION OF THE TRAVEL AND TRANSPORTATION INDUSTRY

39. 60 FORECASTING. YIELD & EXPENSE MANGEMENT. CUSTOMER DELIGHT. MARKETING EFFECTIVENESS Managing perishable commoditiesMANAGING PERISHABLE COMMODITIES

40. 61 and driving impact with very small dataDRIVE IMPACT WITH VERY SMALL DATA

41. 63 Data is the consumer weapon to beat the systemINSPIRED CONSUMERS CAN USE BIG DATA

42. THE TRANSFORMATION OF CUSTOMER SERVICE

43. 66 Drive personalization data to increase conversion NARROWING DOWN CHOICE WITH AI

44. 67

45. THE TRANSFORMATION OF ART, FILM AND ENTERTAINMENT

46. THE TRANSFORMATION OF THE HEALTH CARE INDUSTRY

47. 76 50% DATA BEATS THE BEST DOCTORS - 98%

48. BIOLOGICAL DATA INSIGHTS + OUTCOMES

49. I’m either going to be one of the first to be able to outrun a cancer like this, or I’m going to be one of the last to die from it.” And the holy grail – extending human lifeAND THE HOLY GRAIL à EXTENDING LIFE

50. THE TRANSFORMATION OF SPORTS AND FITNESS INDUSTRY

51. 86

52. THE TRANSFORMATION OF SALES FUNCTIONS IN COMPANIES

53. THE TRANSFORMATION OF TRUST AND TRANSPARENCY

54. 61 % FOOD PERCEPTION 46 % TRUST

55. “There will be nowhere to hide. It wont be just what companies decide to tell you in their advertising or their annual reports. Every transaction, supplier and intermediary will be open to scrutiny”

56. THE FUTURE OF INTUTIVE INTERACTION (SEARCH,VISION EMOTIONS,VOICE)

57. Latch on to the big trendsRIDE THE WAVE, GET ON TO NEW TRENDS

58. THE TRANSFORMATION OF MARKETING

59. THE TRANSFORMATION OF CUSTOMERS AND COMMUNITIES

60. THE FUTURE OF HUMANITY

61. 117 1, 100, 000, 000 3, 000, 000, 000 4, 000, 000, 000

62. 118

63. 119

64. 120

65. • Consumer boundaries: change more in the next 10y>> Last 40 • Industry boundaries will fade or cease • Technology and consumer centric industries will fuse • Extensive eco systems will be leveraged, doing far less in-house • Co-opetition will multiply as corporations cannot do things on their own • Small groups and small comoanies will create extreme value • Companies will be digitally enhanced, consumer obsessed + holistic value • Large organizations will have fewer layers, drive precision actions with data • Repitetive tasks will be comprehensively automated (FO & BO) • Accountability will be unprecedented, learning-continuous, workforce transformed Consumer centric enterprises – The future

66. “ THE PACE OF CHANGE HAS NEVER BEEN THIS FAST AND WILL NEVER BE THIS SLOW AGAIN ”

67. Thank You

68. 126 VIDEO

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