Team talk-issue-13 2012 kleeneze

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Published on February 23, 2014




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Issue 13 November 2012 Working in a winter wonderland Page 8 Is your business fit for Dubai? Competitions, training and testimonials inside It’s not too late to take advantage of the biggest retail season of the year! Page 10 Kleeneze - a numbers game Page 17 A one in five chance of becoming a millionaire

Welcome to Team Talk November 2012 Editor’s note You know how as a child you were always desperate for Christmas to come? How the presents under the tree used to taunt you relentlessly and the thought of what was going to happen once you went to sleep on Christmas Eve made it horribly impossible to actually fall asleep? Well, fast-forward a decade or two (fine, three) and I’m pretty much of the same mindset when it comes to Christmas. As soon as I see the first Christmas decoration go up, the first tin of Quality Street in the shops and hear the first Christmas song, that’s it. I’m gone. Lost in a tinselly haze of happiness. One of the great benefits, in my mind, to working here is that I no longer have to wait for my Christmas to arrive. In Kleeneze, it kick-starts much earlier giving me a valid excuse to happily hum Jingle Bells months in advance. It’s not just when the catalogue comes out either – Christmas at HQ starts MUCH earlier in the year when the buyers start looking at the perfect products for your customers. It’s not unusual for us to be surrounded by singing reindeer, Christmas wrap and glittering decorations as early as March. So it saddens me when I hear people mutter ’it’s too early for Christmas’ in September. Bah humbug! This is the biggest retail season of our entire year! Not only do sales go up, teams are built; businesses are strengthened and it’s all because of this one day! So, I say, bring it on as early as you like. If you really want to make a go of your business, then NOW is the best time to do it. Come January, when you’re reaping those rewards, you’ll know it made sense. The other reason I like – nay adore – this time of year is that it’s a great time to wrap up (pardon the pun) the year gone by and start planning for a brand new, fresh 12 months / 13 Periods of success. Now, I’ve spoken to a lot of successful people in my six years of working for Kleeneze and have been privileged to pick up a lot of tips along the way. Here are some of my favourites that you may want to use to make your 2013 the best to date: 1. Pick your personal reason why. Is it the income? Well, what are you going to do with it? It could be a monthly thing, yearly reward or even a longer term goal. The important thing is that it means something to you and it’s strong enough to keep you focused, even when things aren’t going as well as you want them to. 2. Plan! You know what you want. Now you need to know how you’re going to get there. Ask your Upline, ask people you know who have already done it, reach out and ask on our Facebook page. Do your research and have a solid plan, written down, that will guide you there. 3. Believe. Have the courage of your convictions that this is achievable. Have so much belief that you’re going to achieve your goal that you can and will shout it from the rooftops (or publically announcing it on Twitter may be a safer option). 4. Do it early. Want to go Gold by the end of Period 1? Aim for the middle of the Period. That way you’re not freaking out in that last week. Lastly, don’t wait! Whatever your resolutions, start them now. Nothing will be different on 1 January, so put aside any pre-conceived notions that this is when you’ll start all those good intentions. The sooner you start, the sooner you’ll achieve! Make 2013 your very best year ever. Xenia Xenia Poole, Editor in Chief 02

New Year Launch 2013 JANUARY 12 1923 Established in Page 4 Page 13 Start 2013 as you mean to go on Working in a winter wonderland Want to head into 2013 with renewed energy, motivation and a winning attitude? There’s only one place to be. Make sure your business is winter-ready with our four-page feature. Page 5 Jamie Stewart Page 17 Hear all the latest corporate news from Kleeneze’s Managing Director. A one in five chance of becoming a millionaire Increasing their turnover by a whopping 20k, Richard and Clare Chantler went SED in Period 10 entering qualification for Dubai in the process. Contents Page 6 Page 20 Our purrsonal reason ’why’ helped us get to Gold A sure-fire recipe for success When Adam and Tracy Rennison achieved Gold Distributor status, they rewarded themselves with a new addition to the family! Now is the time to put your all into your ezeparty business and whip up a massive income! Page 8 Page 22 Is your business fit for Dubai? Everyone’s talking about the next Destination, but what do you need to do for your business to ensure you’re on this once-in-a-lifetime trip? Increase sales the eze way! Using your online shop could be the quickest way to increase your income. We spoke to a Kleeneze new starter who, by using online promotion, is already earning a great income Page 10 Kleeneze - a numbers game They say Kleeneze is a numbers game, but does the size of a starter kit really affect the size of your orders? Team Talk decided to find out. Katie Brett Page 23 Recognition Page 12 Period 10 was another Sales Plan success. Find out who our top Network achievers were It works for us, it can work for you too Grab your chance to win 50 It Works DVDs/Brochures in this month’s competition. Page 24 Bulk Sales Sales are sizzling! Check out where you’ve come in the chart Page 28 Top earners in Period 10 The back page is the place to be! Congratulations to our top 100 in Period 10 03

Events New Year Launch New Year Launch 2013 START 2013 AS YOU MEAN TO GO ON JANUARY 12 Established in 1923 For those of you who have been in the business a while, you’ll know that a few years ago, we called our company events ’conferences’. We stopped, and for good reason. The word conference really didn’t do our events any justice! These are more than just gatherings of people talking business. These are gatherings of thousands of people who have come together to be motivated, inspired and learn how to change their lives; gatherings of people who bring their prospects with them, because these are the events that truly showcase what Kleeneze is all about. So, here are just a few of the reasons that you need to be at our first company event of the year: • It’s a great source of information. Here you’ll find out all the latest news and what’s coming up in the year ahead, including incentives, promotions and what we have planned for our 90th anniversary year. • It gets you focused. It’s easy to lose a bit of steam over the Christmas break, so the New Year Launch is a great chance to give you that boost of energy to help you get off the blocks faster in 2013. • We’ve already sold over 2,000 seats! So don’t wait to get the few seats left. In our minds, 2,000 Distributors can’t be wrong. • It’s packed full of Network training. Whatever you have on your goal list, you’ll almost certainly find a nugget or two of fantastic information that will help you achieve it. • There’s a chance to make big savings on the tools you need to help you build your business. KLEENEZE NEW YEAR LAUNCH 2013 DATE: SATURDAY 12 JANUARY 2013 HOW TO ORDER: Use code 00027 or contact the service centre to book on 0844 848 5000. Alternatively, use the quick order links on the DSA events section VENUE: ICC BIRMINGHAM TICKETS: £20/€24 (If you’ve joined Kleeneze since the last showcase, you will get the cost of your ticket refunded if you attend) GUESTS: Invite your guests along to the New Year Launch to show what Kleeneze can offer them. Use the guest booking form on the DSA events section See page 21 for details of our ezeparty training in Birmingham that takes place the day before the Launch! 04

Jamie Stewart In the run up to Christmas, the momentum in this business right now is at an all time high. It’s great to see the buzz that you are creating in the Network that’s leading Kleeneze from strength to strength. Miami proved to be one of our most exciting Destinations to date. The feedback from this trip has been immense and it’s been great to see the stir that it made on both Twitter and Facebook. Right now, next November and Dubai may feel like it’s far in the distance, but this is a reward that we feel will far surpass anything we’ve ever done before. It’s not worth taking the risk and leaving it any later to qualify. Secure your place NOW. Of course, this isn’t the only incentive we have running at the moment. At this time of year, it’s all about maximising sales and we have some great prizes available to those who are willing to go that little bit further, take that extra step and put in a little more effort to lead the way. Our winter challenge works on so many levels, not least because the person you’re in competition with is yourself! The challenge is for you to beat your personal best and every time you do so, you’ll be in with an extra chance to win a fantastic cash bonus. Another incentive that’s seeing your incomes soar is our Doorstep Demonstration Challenge. Showing the Christmas front cover item when you are delivering product is such a simple way to get those extra orders and they can really add up. The main thing is that you’re prepared for whatever comes your way this winter. Make sure you read our winter survival feature on Pages 13 to 16 and keep an eye on the Christmas delivery schedule on the DSA. Snow is predicted to be with us very soon (in fact, it may have already arrived by the time Team Talk lands with you). My car boot is kitted out with ice treads, winter jacket, windscreen frost cover and snow shovel. However, you’ll also find a Festive Fragrance Burner in there, because you never know! I’m ready for anything! It’s not only the countdown to Christmas that we’re gearing up to here at HQ. One of our biggest events of the year is on the horizon and it’s going to be our most exciting and interactive one ever. On 12 January, we’ll be taking to the ICC at Birmingham to kick-start the Kleeneze year at the January Launch. This event is going to be very special, because it’s the very first one of our 90th year. Not very many companies can boast having 9 decades of business under their belts, so we’re going all out to make 2013 an extra special one. Want to know what incentives, events and other great launches we have lined up for the year? There’s only one place to find out – the New Year Launch. I’ll see you there! Jamie 05 Jamie Stewart Managing Director

Our purrsonal reason ’why’ helped us get to Gold When Adam and Tracy Rennison started with Kleeneze they were looking for a way to pay the bills and rid them of some debt. Little did they know, starting their own business was to be a massive turning point in their lives and lead to a new addition to their family along the way! “Adam’s last job was as a warehouse manager,” explained Tracy. “He was made redundant in January 2009 for the third time in two years. Things weren’t easy. I was working full-time in admin and I loved my job, but my wages didn’t cover the bills. We started getting into debt and things began a downward spiral. I started to get really ill – it’d all got too much for me, the pressure of trying to pay for the bills and managing the debt. Eventually, in April 2010, I had to leave my job.” Both suffering with depression and anxiety, it seemed as though fate had lent them a hand when Platinum Premier Executive Distributor, Rob Forster came to their door. ennison d Tracy R Adam an “We’d ordered some products from the Kleeneze catalogue and when Rob came to deliver them, Adam asked him what it was like working for Kleeneze. So, Rob came in for a chat, left us with the DVD to watch and when he came back a couple of days later, we signed up then and there. At that time, our only goal was to be able to afford a loaf of bread and a pint of milk!” “Adam could see the bigger picture from the beginning,” remembers Tracy. “But although we knew about the team building side and the incentives, we were still battling with terrible anxiety issues and decided we were happy just tottering around doing the books for the meantime. Then, in the September of 2011, we went to the Birmingham Showcase where Darren Hardy was speaking. That was the turning point for us. He spoke about the Go for No strategy, saying that somewhere out there, there’s a yes. That really changed our whole perception of things. The couple joined on the Break Free kit on 3 March 2011 and quickly went about giving the catalogues to friends, family and neighbours. Their first order amounted to £67. After that, they bought a pack of catalogues and started to blanket drop around where they lived. In their first full Period, they hit their 10% and received a cheque for £223. Overjoyed that Kleeneze was actually working, their lives slowly started to turn around. “Up until then, we couldn’t understand why people would say no to us. It seemed daft – we knew Kleeneze was good and couldn’t understand why they couldn’t see it too. After the Showcase, we started thinking it’s fine that they say no, because someone out there WILL say yes! It was at that point we decided to go for Gold.” 06

Your story Adam & Tracy Rennison “A lot of our success is definitely down to that change in mindset. We all have days that we don’t want to get out of bed or do anything, but it does spur you on when you see the books sat there and you think well they’re not earning anything sat in the house.” Adam and Tracy got to work, doing more sponsoring and more advertising. They also increased their retail with a goal to qualify for the Directors’ Club. Then came along another reason for them to hit Gold - in the form of a furry friend. “We already have seven cats, so we’re really cat lovers,” explained Tracy. “One day we were out and saw a cat show advertised, so decided to go along. It was there that we saw these massive cats. We started talking to a couple of people and found out they were Maine Coons. So we decided, whenever we could afford one, we would get one. Us with Rob Forster “Up until then, we couldn’t understand why people would say no to us. It seemed daft – we knew Kleeneze was good and couldn’t understand why they couldn’t see it too. After the Showcase, we started thinking it’s fine that they say no, because someone out there WILL say yes! It was at that point we decided to go for Gold.” “Having that personal goal definitely spurred us on. We started talking to a breeder earlier in the year and she was sending us pictures of the kittens available. When we saw Wallace, we knew we had to have him.” With cats and catalogues on their mind, they started to push hard and in one Period achieved 21% for the first time and hit Gold Distributor status. “We’ve learnt a lot along the way. Our biggest tip for anyone who wants to achieve their goals is to keep at it and keep your chin up. If we can do it with our disabilities, anyone can.” “A lot of our success is definitely down to that change in mindset. We all have days that we don’t want to get out of bed or do anything, but it does spur you on when you see the books sat there and you think well they’re not earning anything sat in the house. “When we started, and needed the cash, our families kept telling us to get ’proper’, ’normal’ jobs and even now, after showing them our Gold cheque and saying that we might qualify for Dubai, some still think we are only messing around. Hopefully by showing them future cheques and pictures of us going across the stage at Birmingham they might start to believe in us. “We’ve learnt a lot along the way. Our biggest tip for anyone who wants to achieve their goals is to keep at it and keep your chin up. If we can do it with our disabilities, anyone can.” 07

Is your business fit for Dubai? With our Miami qualifiers back to business as usual, everyone’s minds are now firmly fixed on the next remarkable Destination – Dubai! Whether you’re already in qualification or have it in your plans, you have only one chance to be part of this once-in-alifetime experience, so keep your eye on that prize! Kleeneze’s Director of Network Development, Michael Khatkar is one person who has already experienced this destination, famed for its opulence, and happily shared his experiences with us. “I’ll admit, I already had an idea in my head of what Dubai would be like,” he said. “However, everything I thought I knew or thought I’d see didn’t actually do being there justice. The sights and sounds of this place are literally indescribable – but I’ll try! Luxury locations aren’t unusual for Kleeneze. There was the Fontainebleau in Miami, the Waldorf Astoria in New York and the Hyatt Regency in Hong Kong, to name but a few. However, luxury surpasses itself in Dubai. It’s sheer decadence. I simply couldn’t believe the scale, the scope and the extent of the wealth that was scattered everywhere you went. I don’t feel like I can stress this enough – if you have ANY questions about the criteria that are specific to your individual businesses, you MUST contact me. There’s no point asking me in June or July next year – ask me now! To give you a little idea of what it’s like, this destination is home to the world’s largest indoor snow park and it’s built on what were previously desert sands! Here you will find a giant artificial island, whose palm-tree-shaped land cost over €12 billion and the world’s tallest man-made building towering a lofty 2,722 ft in to the skies. Of course, the Middle East is quite infamous already for splashing money at everything, but to see it is something else – it’s the biggest of everything, the most expensive of everything, the most exclusive of everything, the most glittering, golden, dazzling of everything. As you’ve seen in Stuart and Robyn-Lee Heard’s video diary, the pair were wowed by it, but even seeing that and hearing their story will not be even on a slight par with the experience YOU will have. As for our top qualifiers, you’ll be off to the Maldives with its crystal clear waters, beautiful white sandy beaches and coconut palm trees. What the Maldives offers is something entirely rare in the world and you can be part of it. You may have seen pictures of pristine beaches, but the Maldives archipelago is simply an archetypal paradise. es The Maldiv 08

Destination 2013 Dubai TIPS FOR DESTINATION 2013 FROM SOME OF OUR MIAMI QUALIFIERS “Get on with what you need to do! It’s a simple business, so don’t complicate it. The rewards are massive. Miami was one of our best lifetime experiences!” venue ala dinner G Mel and Glenn Tyler, Gold Distributors “Try to qualify early - it’s less stressful. Focus and eliminate distractions. It’s all short term pain for long-term gain” Abby Allgood, Gold Distributor “Always be at the top of your game and know exactly what’s required to qualify. Plan, goal set and re-evaluate if needed. In a nutshell, set your goals in concrete and your plans in sand. Be prepared to move your plans, but keep that end goal in sight.” Burj al Arab Tim and Tina Pace, Bronze Executive Distributors “You need to believe you are there already. Talk to your sponsor, so you know exactly what you need to do to qualify and most importantly take massive urgent action.” Kelly and Matt Self, Gold Distributors “Set the goal and make a plan with your successful Upline. Stick to the plan. See yourself there. Watch the DVD daily. Sponsor 15-20 people fast i.e. over 3-4 Periods on the Business Builder 250 Kit,” Neil and Karen Young, Gold Senior Executive Distributors 09

Kleeneze - a numbers game With Kleeneze, they say it’s a numbers game. The more catalogues you have out there, the more orders you will get. The more people you tell about Kleeneze, the more people you will sponsor into your team. So, with that in mind – does the bigger the starter kit equal bigger the orders? Team Talk caught up with two Kleeneze newbies who started on the biggest Kleeneze starter kit we offer – the Business Builder 250 – to find out how they’re getting on. How have you got on so far? In my first full Period, I’ve hit the 13% level with the best individual order from a customer being £138.30. Have you had any hurdles/difficulties to overcome as a new Distributor? No real difficulties, or hurdles but a realisation of what’s needed behind the scenes to prepare for each day’s work. Kleeneze is a simple concept, you put books out, you collect them, and you process orders and deliver the goods. The reality is you need to be focused and organised to do it right and to provide the service to the customer. Name: Mark Tann Any tips for other new starters? Start date: Tuesday 2 October 2012 Use your time before your books arrive to set up your business. Why did you join Kleeneze? • Get flyers ready to put in your packs introducing yourselves and the day for the books to be collected. I previously worked as a Regional manager in two of the largest banks/building societies in the U.K., but the job demanded that I work away from home 3 weeks of the month, which left little time for my family. • Set up spreadsheets if you can, to capture the details of your customers for repeat business. • Get a street map of your local area to help plan brochure drops or use Google maps, etc. In February this year I decided to quit, and spend a few months doing up the small holding which we bought last year. I did some research on businesses you can run from home and Kleeneze seemed to give the best potential for both earnings challenge and work life balance. Do you think having more catalogues at the start helped you out? Having more catalogues at the start is a huge advantage, not just on the 250, but also the additional packs provided through achievement of the bonus escalator. The larger number of books boosts your income and confidence in the potential business that is out there. The bonus packs also help to offset the loss of books through normal business, and make you feel immediately valued by the business for your efforts. Mark Tann 10

New starters Business Builder Kits Once up and running. • Make sure you have simple things like carrier bags ordered and extra labels for brochures. • Get business cards to help recruit others into the business. • Use a diary system or task list to ensure you don’t miss opportunities. Finally anyone can be a Kleeneze customer; people buy from people not companies. • Always smile and be polite. • Treat everyone the way you would want your family to be treated. • Be an advocate for what you do and the Kleeneze brand. • If you make a promise to a customer, deliver on it! Ramin Beiraghi Do you think having more catalogues at the start helped you out? Name: Ramin Beiraghi Start date: Wednesday 19 September 2012 Definitely, I’ve been able to cover a much larger area right from the start. With the 250 Kit, I’ve improved the chances of obtaining more orders, which may not have been possible with fewer catalogues. Why did you join Kleeneze? I started towards the end of September this year to boost my depleting income. I am self employed in two other occupations catering and as a general handyman. However, over the past three to four year the revenue from these has declined drastically due to various reasons beyond my control. What’s your best cheque been so far? My first cheque of £211.05. I joined Kleeneze to create another stream of income. I have been involved in other MLM businesses in the past and have always followed Kleeneze’s progress and came to the realisation that now is the perfect time for me to re-join Kleeneze to help reverse my financial misfortunes. Have you come across any difficulties as a new Distributor? None whatsoever. I have been involved in similar businesses before and knew how to get organised to facilitate a smooth start up. However I have received tremendous amount of support from my Upline at every stage along the way. I am currently working part time at my Kleeneze venture, but my ultimate goal is to go full-time in the business for the creation of my much desired residual income. What are your tips for new starters? Be positive and properly organised. Be polite at all times. Smile at all times and be presentable. 11

Competition It Works DVDs It works for us, it can work for you too One of the best things about the Kleeneze Network of Distributors is the variety of backgrounds they come from. Mums, students, professionals, pensioners, part-timers, full-timers – we have it all in our wonderful melting pot of success. In fact, there’s really no reason why anyone shouldn’t succeed with their business! How does this benefit you, though? Well, think of it this way - if stories really do sell (and there’s plenty of evidence to back that one up), you have the key to an enormous library of success stories at your disposal. Recently, Kleeneze has taken some of those stories and put them altogether. It’s a brand new approach towards our It Works DVD and we believe it sends out a clear message that Kleeneze works wherever and whoever you are. A two minute introduction piece features highlights from all the stories, showing that Kleeneze works whether you have small dreams or big ambitions. Chapters on the DVD have Distributors’ individual stories, enabling you to tailor what you show to the individual you’re in contact with. The stories include: Senior Distributor, Grace Sassanelli who joined to earn an extra £50 a week to escape from her stressful full-time job in the finance industry and spend more time with her children. COMPETITION Gold Distributor, Abby Allgood who joined when she was 18. She’s now looking forward to a self-funded university education from which she will graduate debt-free and have guaranteed work at the end of it. We have 5 packs of 50 It Works DVDs to give away! To be in with a chance of winning, send us YOUR Kleeneze works story! Make sure you include in your story what you did before Kleeneze, how you found out about it and why you joined. Silver Executive Distributor, Rosemary Rowntree who, along with her husband Steve, was looking for something to give her a comfortable retirement. When they found Kleeneze, they loved it so much, they moved from Canada to the UK to set up their business. Send us in your story by 1 January 2013 to with the subject title ’Kleeneze Works competition’. The winner’s will be picked at random, but if you’re not picked you could find yourself starring on the pages of Team Talk very soon! Gold Senior Executive Distributor, Neil Young who had debts of over £100k and joined Kleeneze to earn an extra £300-£400 per month to pay them off. Now debt free, Neil and his family’s future is bright. Terms and conditions apply (see the DSA for full details). You can get hold of the It Works DVD and Brochure in packs of 50 on code 23159 for £35 / €42. Jasmin Myles-Wilson, David Henderson, Wayne Merrishaw, Terry Belcher, Steven Brown Sumo winners Congratulations to our winners of September’s competition who have all won a copy of Paul McGee’s book, Sumo): 12

Special feature Winter campaign WORKING IN A WINTER WONDERLAND With less than a month to go until Christmas, it’s time to seriously up the ante. Whatever you do now is not the time to think it’s too late. First things first: snow and wintery conditions can be very pretty, but pretty detrimental to your business if you’re not careful! Here’s our guide to winterproofing your business this year: 1 3 Increase blanket dropping, either by turning around your existing catalogues more often, i.e. drop twice a week instead of just once or invest in more catalogues. Attach a Christmas catalogue & order form to your thanks for your order slip, collect extra orders when you deliver the goods. 5 7 Use the winter flyer to promote products perfect for the bad weather approaching – be prepared. Code: 04421 x 100 for £1.50/€1.80 CONSOLIDATE YOUR ROUNDS INTO 3 DROPS RATHER THAN 4 To give you a whole week free for extra activity. 4 DROPS 3 DROPS 2 4 6 8 13 Demonstrate the Christmas front cover product when delivering orders to your customers. At this time of year some products do sell out of the Christmas catalogue – put a sold out sticker over these items to avoid taking orders for them. Free on code: 02984 x 170 SORRY SOLD OUT Use the new free gift offer flyers for blanket drops or to encourage distributors to shop if they haven’t ordered for a while. Look on DSA under sales aids/increase customer spend 365 da ys a The cold snap is year 24/7 whatever on its way, but the weather n To Ope see: don’t forget your op your Sh le Kleenezeshop is sa.k rce/ http://d ons/e-comme operati full-guide there to get to customers when you can’t! Make sure your shop is activated and your customers know where to find it.

BEFORE CHRISTMAS KEEP YOUR CUSTOMERS INFORMED “We use a simple ’Last chance to order before Christmas ... Orders placed now will be delivered before Christmas’ slip. It’s important especially closer to Christmas when customers are concerned that their gifts will arrive on time.” Mike and Dawn Gough, Gold Senior Executive Distributors We’ve put a countdown on your shop, so anyone who wants to place an order online will automatically know too. THANK THEIR LOYALTY “Posting Christmas cards with a ’thank you for your support and loyalty’ message through the door when you pick up the catalogue for the last time rather than when you deliver it for the last time. We’ve found we get more Christmas sales by doing it this way and sales increase for January as a consequence of showing gratitude,” out. We have the Festive Toy Light Burner with us and put a battery powered tea light so it was glowing. It looked fantastic; we wrapped it up in cellophane like you would a bunch flowers to make it really stand out. As they handed over the money for the product, we said: “hey what do you think of this, we’re taking orders for them tonight would you like us to get you one?” – it’s literally as simple as that. Stuart and Gail McKibbin, Senior Executive Distributors Occasionally people ask about what it does and we explain about the incense and the fragrance burner that goes in the top, however, generally it’s just: “We’re taking orders for this tonight, would you like one?” INCREASE YOUR CUSTOMER BASE Pre-Christmas is a great time to pick up those customers who don’t usually order from you and we have some fantastic offers to entice them in! The important point is that you ask for the order – would you like us to get you one, we’re delivering them next week. If you ask for the order, you’ll get it. What we’ve found is that one in three to one in four customers will say, yes, get us one. Don’t be put off by the two in three that don’t! You expect that - Go for the no. We’ve sourced some of our best-selling products as full sized samples for this blanket drop trial, so you can reward your customers with them for free. There’s plenty of choice too, including the Wipe Out Stain Remover, Kitchen Scissors and the Garlic Peeler and Stainless Steel Soap. 3. See your average order value grow! We sold nearly 50 in Period 11. That’s almost £500 additional sales without delivering a single additional catalogue. That’s over £100 in retail profit - add your bonus on and that’s significant additional income. Why wouldn’t you do it? It’s not salesy and it’s no extra effort!” See the DSA under the Sales Aid section for all the information. Doug and Sandra Roper, Gold Executive Distributors 1. Order a box of one, two or all of the offers 2. Add the flyers to your catalogue packs so your customers know the offers are available DOORSTEP DEMONSTRATE If you’ve never done this before, it can be scary! However, it’s really not as nerve-wracking as you may be thinking. Remember, you’re not selling on the doorstep – simply showing. “Have your web address on all your slips and let customers know they can order online too,” “Selling the front cover product is so simple to do and it’s a really great way of increasing your income. We’ve done it every year. In fact, with the profit that we made last year, we took our kids to Brussels for the Christmas Market. So you can really use the additional income for things that you want to do. Debra and Steve Nell, Gold Senior Executive Distributors We make a point of showing the product to every single customer as we do our deliveries – we don’t pre-judge and we don’t miss anyone 14

THROUGHOUT CHRISTMAS AND NEW YEAR SPREAD THE WORD Special feature Winter campaign “Create a short product review letter and put it in with your catalogues. This always increases sales,” Mike and Amanda Bibby, Silver Premier Executive Distributors “Share the opportunity with people you know, so they can earn an extra income – first for Christmas and then into 2013. Another £300 per month can change lives, so help people you know. This is what we did and in just 22 months of us starting the business, four of our friends had become Gold Distributors and the fifth Gold Distributor was someone else’s warm market. DON’T STOP RETAILING! “New people will not realise (and will find it hard to believe) that distribution of catalogues is particularly effective in the break between Christmas and New Year. We became SED in less than 2 years and never dropped back. Our friends who joined at the beginning are subsequently either Bronze Executive, Silver Executive or Premier Distributors and are earning over 40K, 50K, 60K and even 100K per year. At this time most people are at home and many will have friends and relatives visiting. For many, time will begin to hang on their hands and we have found for many years that the catalogues are looked at more carefully. It is so worth it, helping special people you know. Even if they refuse you the first time, you will all end up with fantastic lifestyles with Kleeneze and share many fantastic times on the beaches of the world.” Sales have always been surprisingly buoyant and many new customers have been gained over this period. Jackie and Peter White, Gold Premier Executive Distributors It is also a sensible way to ’use up’ the issue of the catalogue that is going out of date at that time.” EARN BETWEEN £50 AND £500 IN THE PROCESS John Hawkes, Silver Premier Executive Distributor You could earn up to a tidy £500 just by building your team over Christmas and New Year! This is traditionally one of the best times for sponsoring, so you’ve nothing to lose and a lot to gain! HOLD AN OPEN DAY “Invite your customers to an open day at your home to thank them for their support over the year. Give everyone a free raffle ticket for attending and a prize to the winner at the end of the day. Make the prize the products you are promoting at that time and announce in your customer newsletter who the winner is and what they won. To take part in the Nifty Fifty incentive, you need to: 1. Retail a minimum of £250/€300 in your first four weeks of registration 2. During the same four weeks, introduce a team member who also retails a minimum of £250/€300 in their first four weeks of registration Also offer 10% off for all orders placed on the day. Ask each customer to bring a friend who you don’t know (and she will have an extra free raffle ticket for this). This will give you an extra catalogue or online customer in the future. That’s it! Do that and you’ll receive a cheque for £50/€60. Do step two again in that same four week Period and you’ll receive yet another £50/€60 and so on! As this is up to a maximum of 10 initiations, that could mean an extra £500/€600 in your pocket for 2013! This is a brilliant way to introduce the ezespa and Helen É Collection to those catalogue customers, and they enjoy trying the products in the comfort of your home. For those doing party plan this is a great way to book parties, and for those who are not it is a great way to gain catalogue sales of such products and repeat business throughout 2013.” Jackie and Peter White, Gold Premier Executive Distributors “Personally present 25% of your books if you want to increase your bulk sales,” Gillian Nicholson, Platinum Premier Executive Distributor 15

Special feature Winter campaign WINTER BY 1 NUMBERS 36% 250,000 There were 15,237 People were admitted to hospital with injuries related to falls due to adverse weather conditions across England and Wales Of drivers used hot water to de-ice their windscreens, costing them on average £100 to get it replaced 1.7 Enough snow fell in Britain on 2 February 2012 for everyone in the country to make quarter of a million snowballs each -18˚C The minimum temperature expected over winter 2012/13 5/2 15,237 There’s 1 slip, trip and fall every three minutes during the winter period The odds of a white Christmas this year 0˚C Produces the perfect snowball. The best ones are made in advance and stored for a few hours to firm them up £ 115 Is the amount you could save per year by draught proofing your home 16 76cm We had 76cm of snowfall during the winter of 2011/2012 Metres per second is the average snowflake’s top speed 69% Of people dislike the crowds when Christmas shopping 3 times Is the amount that every person will get elbowed or pushed while Christmas shopping on the high street

A one in five chance of becoming a millionaire New SEDs Richard and Clare Chantler Early on in 2012, Richard and Clare Chantler decided enough was enough. Having been at Silver Executive Distributor status for a while, it was time to move onwards and upwards to Senior Executive Distributor. Nine months on from publically making that vow, the couple have hit the hallowed level of the Sales Plan and now there’s no stopping them. Team Talk caught up with Richard just before he headed out to Miami to find out more about their business and their journey to SED. Congratulations on achieving SED status, Richard! Take us back to May 2003 when you and Clare joined the business. Well, actually Clare joined first and I didn’t. I was a professional fisherman, rod and line-catching sea bass. The kids were about 4 or 5 then and Clare started simply to earn an extra £50 a week – a top-up income for us. However, it came to the day of doing the catalogues and she quit, because it was raining and windy! So I ended up doing the catalogues for her. After that, I went to one of the meetings – an induction evening – held by Judy and Gordon Seldon. Then I started sponsoring. Clare didn’t really have any involvement with it then for the first three or four years, but the difference was that I could see the potential of it. Back in those early days, I thought, yeah – I can do a bit of work, get a few team members and earn a bit of money. Fast-forward to 2012 and you’ve done that ’bit of work’ and now you’re SEDs! It seems to be one thing that’s on most people’s goal list. What’s the big deal about this level of the business? I think SED is where the base of the business is built. Then you’re building a long-term future as a whole. You want your business at five-wide so you can get the depth out of it later; it unlocks all the depth and all of the income. tler Clare Chan d Richard an Income’s also high at this stage and you’re at the pivotal point at moving on towards Premier. Saying that, though, it’s like any position in the company – anyone can be SED, but the key to it is to hold SED. The way we built it structurally is that it should stay at this level and move onwards. The key is to build it strong so you don’t go backwards. Maintaining that level is very crucial at the moment, because there’s that £25,000 at stake! That’s 10 months we have to hold it at 10 Periods – we have to do it to get that £25,000. 17

volume then to get new business. In nine months, we actually built a Bronze leg. I did a talk at a key rally at the beginning of the year. I stood up and said it’s up to us as leaders to do it. We need to lead and lead in a direction that shows we can do it so others in the team can too. I’m one of those people who once they say they’re going to do something, I will. I’m a doer rather than a talker. I think you can stagnate a little if you don’t push the boat out. The decision was really based on the fact that I just got a little fed up. It was important that we achieved that new goal. So what did you do differently to move your business forward? Clare and I both sponsoring - that’s been the major difference in our business this year. It meant we could sponsor double the amount of people. Before I was recruiting around 4 or five people a month; Now we’re recruiting between 7 to 10 people. Effectively you can double the business turnover quite quickly and double what’s happening. If it’s a partnership, both should always recruit, because you can double your activity and double your actions. What does being SED mean to you personally? The reason I like the status of SED, is that you have a one in five chance of becoming a millionaire at this stage. That’s what drives me. It’s a bit greedy and I know it sounds awful – but it’s true! The fact that I have that one in five chance, as long as I keep on working the business structurally keeps me motivated. Saying that, in the early days, it was all about me bringing in people and now my attitude to that has changed greatly. It’s more about helping people to get what they want to achieve. One thing that hasn’t changed is that it’s always been our goal to get everything done in the first three weeks of the Period. If you leave it until the fourth week there’s a massive amount of pressure on you at that stage. If you’re running around like a headless chicken in week four, it really is hard work. Do it before and it’s a lot easier. I’ve always done it that way. When I’m breaking a new Gold leg, they’ll be qualifying Gold before the end of the Period. By doing it, you also have a really good run into the next Period as well, because it’s done and dusted, out of the way and you can move on to the next Period. Also, if there are any hiccups along the way, you can put it right fairly quickly. How did this goal come about? At the beginning of the year we had a meeting with our Uplines, Peter and Jackie White. I’d been a little bit fed up with being stuck at Silver Executive level. We were qualifying at three-wide and we had a great turnover and a good income at that stage, but I’d simply got fed up with the position and wanted to move it forward. Saying that, it’s a natural habit for people to leave things to the last minute! It tends to be human nature. With New York, we had people rushing at the end to qualify. You need to be very focused on the target. I think SED is a primary goal for everyone, that’s where everyone wants to be. It has been a goal for us for a long time, but we only really took it seriously at the beginning of this year. We told Jackie and Peter we wanted to be SED by Period 10, asked what we had to do and then we just did it. We’ve got the skill now to help people go Gold – we’ve done it before – so it was just working on the So what is it that keeps you focussed? It’s really the end finish. I know that if we work really hard for the next few years and bring in a high volume of people - between 7 to 10 people every month - we will be 18

New SEDs Richard and Clare Chantler They’re now also in qualification for Dubai and the Maldives in 2013! have an income on which you can do what you want to do. That’s what it’s about – earning the income and living the lifestyle that you want. But you have to work to make that happen and work hard. Once you’ve started building your business, it’s the people that change you. You have an amount of people who want to achieve and it’s your responsibility to help them. They’re your success line – I don’t like the word Downline. You’re a team. It’s a success line. Premiers. At that stage, you’ll be earning around £10,000 per month, but you’ll also have a secure business. Also, it’s the people who keep you going. You have people in your team who are still in the early stages of building their business. You’re responsible for those people. Did you come across any setbacks in your bid to go SED? You’re always going to come across hurdles in any business, it’s how you deal with them that makes the difference. It’s more frustration that it’s not going as quickly as you want it to. By keeping focused on the goal and joining the right levels of people on a monthly basis and keeping going, it does work. THE CHANTLER’S JOURNEY: In order to achieve SED, the Chantlers had to have FIVE ACTIVE GOLDS in their downline (or success line!) in separate legs. They also had to do a minimum of 3,400BP in their PSG. What’s next for you? Their turnover increased by a whopping 20k over the previous Period! The goal is to be Premier by Period 10, 2014, but the only way we can do that is to help five of our frontline to become Bronze Distributors. The driving force for me is to be the first! I like to be the first at things, so when we get the £25,000 we’ll be the first in the company to do that. What I’d like to do now is to be the first to have everyone in my frontline now win a car. Ultimately the dream is to They’re now also in qualification for Dubai and the Maldives in 2013. 19

A sure-fire recipe for success It’s the most wonderful time of the year and no more so than for our ezeparty distributors! If this is the best retail period of the year, it’s doubly so when it comes to those parties. We caught up with ezeparty’s Louisa Latham for some Christmas tips this season. “So who’s nearly at the top of their Christmas tree? Our very own ’advent’ calendars launched at Santa’s workshops up and down the country have been a huge hit – but who’s glittering, sparkling and raising the heat in their ezecook kitchen on their way to earning a £1,000. Need an extra boost to complete the last few baubles? Whether you’re cooking up a storm in the kitchen or in your ezeparty business – a sure-fire recipe is imperative to ensure all the ingredients have been combined in the right proportions to give you the guaranteed results all your efforts richly deserve.” Christmas Star Biscuit recipe Ingredients: Take a moment, find a spot, make yourself comfortable and review your activities. Are you heading towards your goal or have you veered off course? Everything getting on top of you? Lots of action but no results? Break it down – keep what works, discard what doesn’t and ask for tips from anyone demonstrating the success you want and then plan the next few weeks with renewed focus and vigour. Remind yourself of your goal and why it matters. 500g plain flour: The foundation of any baking experience – without it there is no substance Just like the flour – without a goal and an action plan – your business has no foundation. 2tsp bicarbonate of soda – without this ingredient everything is flat. Without a positive can-do outlook it’s easy to allow obstacles and difficulties to flatten your mood. Your attitude is your responsibility it’s not ’what’ you have to deal with that matters but ’how’ you deal with it. The right outlook will ensure you rise to the occasion! 250g butter – the acid to activate the bicarb of soda and fat for a soft texture. Your attitude might ensure your business is on the ’rise’ but without practical common sense and basic organisational skills everything can come crashing down. Plan your events/parties and then order your business tools, order forms, invites, hostess envelopes etc well in advance. Take 5 minutes every evening to plan your next day and focus on the key activities – don’t get distracted. Feeling overwhelmed? Remember to eat that elephant in bite-sized chunks or as Stephen Covey said ’first things first’. Fail to plan, plan to fail – the most positive attitude is meaningless without good old fashioned common sense and a clear head. 250g Golden syrup and 250g sugar: We have so many ’sweetners’ in the business – for you and your customers. Amazing collections and offers in the ezeparty Christmas Catalogue for your customers, fabulous host/hostess sales and bookings incentives not to mention and an incredible sales plan for you to benefit from both personally and the key to all your sponsoring endeavours. Know the programme inside out! (And don’t forget to reward yourself for every bauble on your Christmas tree – everyone needs a little ’sugar’ now and again be that of the chocolate variety or just some time out for yourself or spent with your family). More acid to make sure the cookies have a light fluffy texture along with that much needed sweetness. 1tsp Mixed spice for a zingy flavour boost Mix it up, add a little something different to what you do. For every tiny (or huge) step you take outside your comfort zone, the benefits to you and your business will be immeasurable. Self improvement, small changes to make big differences are key to your success. “But I haven’t got time to read!!!!” You haven’t got time NOT to!!! Make a decision to read a chapter of a personal development book each week – that’s just a page or so a night! Make it a must not a should and really ’spice’ up your life! Method: One ingredient in isolation is just that – an ingredient. It takes the mix of every ingredient to create a biscuit. And even then, without the right technique and knowledge – the biscuit might still not be right. It’s the combination or the right ingredients in the right quantities with the right technical know-how that will give the greater results. Experiment with your recipe – tweak the amounts, change to a different, better quality brand of ’organisation’, ’positive thinking’, ’product knowledge’ if you need to. Don’t be satisfied with the ’basic’ brand – go for ’the best’! 1 egg – to bind everything together • Mix everything together, cool in the fridge and then roll out, cut into your desired shape to decorate your home and your tree. • Use a skewer to make a small hole in the top of the tree to tie the ribbon • Place on a greased baking tray and cook at 190 degrees gas mark 5 for 6-8 minutes until golden. • Leave to cool on a wire rack and then decorate (my kids love this part!) • Attach the ribbon/string and hang on your tree. • Relax!!! And enjoy with a cup of tea or a glass of mulled wine! Just visualise the most amazing Christmas for you and your family – courtesy of all your efforts with ezeparty. The proof is in the pudding – get baking!! 20

ezeparty Training ezeparty training day Lisa Rooney’s top tip: The date is in the diary for everyone’s Christmas and New Year parties Dont forget your gift when you book a space! Date: Friday 11th January Venue: Paragon Hotel – Birmingham Registration: 11am Time: 11.30am – 6pm Price: £20/€24 Book your place now by entering code: 23620 So NOW is the time to bring out your glitters! A quick demo will have everyone buying! 1) Apply a line of fixing gel to your eyes & add glitter with a brush An amazing opportunity to see all the ezeparty angels in action doing what they do best- giving you the tools, the ideas and the know-how to build the best possible ezeparty business . 2) Touch the tips of wet lashes for subtle sparkle 3) Sprinkle over wet nails for sparkle polish 4) Spray you hair with lacquer & sprinkle over for instant glamour On the day there’ll be recognition, rewards and the launch of some fabulous new business tools and training initiatives to ensure 2013 is lucky for everyone! 5) Squeeze Vitamin C Infused Hand & Body Butter onto your hand, add glitter & sparkle all over At £20 for all these amazing features plus a welcome drink, soup and a sandwich and a gift to take home. You would be crazy not to book your space! Now available in a trio of colours in the New! Helen É Clubbing Kits For more TOP TIPS and a little insight into ezeparty, request to join our Santa Success Group on Facebook Search for: ezeparty Santa Success Group Availability is limited so don’t delay- miss it and miss out! 21

Training Online sales Increase sales the eze way! Over 18 months ago, Kleeneze introduced a first for the business when it gave every single one of its Distributors their own online shop. This historic step for Kleeneze meant that its network of Distributors could, for the first time, reach their customers 24-7, 365 days of the year. However, it was only the first step of many, as in September this year it was announced that Kleeneze was introducing direct despatch. Previously, although the individual Kleeneze shops allowed every distributor the option to promote their online shop, it had a restriction that orders could only be taken a certain distance from where the distributor was located. Direct despatch means that everyone can now promote their online shops anywhere in the country, take payment and have the order sent directly from Kleeneze with the distributor still receiving a commission. Katie Brett Silver Distributor, Katie Brett is one new starter who is embracing a new way to promote her business and has already, in her first full Period, hit 10%. With a two-year-old son to take care of, a part-time job at B&Q and an online business selling wedding favours, Katie was strapped for time so quickly embraced the online aspect of the business. “I joined after seeing an advert on Facebook,” said Katie. “Previously, I had actually had a catalogue dropped through to me and replied to that advert there. However, when the person got back to me I was feeling a bit sceptical so turned it down.” “Time-wise, it’s easier for me to use the Internet,” she admitted. “I actually take pictures of the products from the catalogues and use them on Facebook to promote them. I put the stocking fillers on just the other day and got around £50 of sales through doing that. The direct despatch option is great too for when someone lives too far for me to deliver to them. When full-time mum Katie saw the advert on Facebook, it was the right time for her and she went for it. “I’d decided I liked all the products in the catalogue and they were all products that I’d buy anyway,” she explained. “I needed the extra money to make sure there’s enough money for bills.” “When I’m promoting online, I like to keep it in my area so I can personally deliver to them. Keep it really simple. Don’t bombard people with information – just a picture and the name of the product will do. “With online, you get certain periods when people are more likely to purchase from you. I’ve found, early in the morning – when the mums are up and before they get the kids off to school and between 9 and 10 at night are my golden hours.” In Katie’s first four-week Period, she hit 10% and earned £1,018.80. Doing one catalogue drop a week, she’s now starting to build her team up, as her ultimate goal is to qualify for the Destination in Dubai. “I’m settling into a routine now and doing a bit of everything,” she said. “As of Monday, I sponsored my first team member too!” 22

Recognition Period 10 Recognition We believe that recognition is essential to create an outstanding Network. We value all the hard work you put into your businesses on a daily basis and, as such, the next few pages are dedicated to YOU! From our top retailers to those who have reached 10% for the very first time, here are the names of those whose achievements are very much to be shouted about this Period. In no other business will you find such a recognition and reward scheme! Congratulations to all of you who achieved your goals in Period 10 and, for our new starters, we hope to see your name on these pages very soon! Personal Retail TOP 3 1st Susan Coleman & Robert Holdford 2nd Margaret & Ian Foster 3rd Paul Tonkin & Joanne Heeraman Personal Sales Group TOP 3 £9,675 1st New Business Sales TOP 3 £39,139 1st Stuart & Robyn-Lee Heard £9,085 2nd Ian & Sally Williams £22,420 2nd Ian & Sally Williams £8,485 3rd 23 £11,596 Richard & Clare Chantler £21,896 3rd Paul & Carolyn Blaxall £20,608 Stuart & Robyn-Lee Heard £10,571

Top 50 Period 10 Personal Retail Distributor Name 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Susan Coleman & Robert Holdford Margaret Foster & Ian Foster Paul Tonkin & Joanne Heeraman Loic Pougeolle & Susan Pougeolle Melissa Squires & Ian Slade Peter Savidge Heather Williams & Graham Williams Karen Hall & Robert Evans Mark Black & Yue Black Ian Hickton & Rachel Hickton Chris Jenkinson & Jean Jenkinson Martyn Cunningham Saddique Hussain Chaitali Nath & Ajit Nath Jane Mousley & David Mousley Kelly Elliott & Steve Elliott Sean Nicholls & Maura Nicholls Kevin Davies & Deborah Parker Adam Fairclough & Jennifer Thornley Mark Oreilly & Sue Oreilly Ian Wightmore & Deborah Wightmore Lorraine Collins & Mark Collins Paul Hammond & Gosia Hammond Alan Duke & Beth Mcgriskin Gillian Barry & Jonathan Barry Hilary Maynard Mike Victoros Anthony Mervin Andrew Needham & Michelle Needham Rodney Webber Jason Morris Emma Colley Keith Glass & Margaret Holvec Melanie Coo & John Pickersgill Satwinder Sagoo Tracey Payne & Harvey Kent Jean Sidhu & Antony Watkins Julie Mason & Martyn Mason Chris Wright & Annette Wright Robin Hibbert Angela Wallace Marie Simmonds & Jeremy Simmonds Brian Carroll & Jean Carroll Sarah Lovelock & Maggie Lovelock John Morgan & Gilly Mc Crone Michael Jones & Ann Jones Karl-Josef Mergler & Brigitte Mergler Richard Radbourne & Yvonne Kirk David Saville & Megan Saville Elizabeth Cook & Matthew Cook Sales £9,675 £9,085 £8,485 £8,039 £7,834 £7,569 £7,495 £7,236 £7,156 £6,897 £6,694 £6,578 £6,381 £6,333 £6,320 £6,257 £6,224 £6,222 £6,166 £6,128 £6,060 £6,023 £5,743 £5,728 £5,618 £5,610 £5,457 £5,328 £5,314 £5,310 £5,290 £5,242 £5,242 £5,239 £5,212 £5,157 £5,152 £5,137 £5,086 £5,078 £4,985 £4,950 £4,936 £4,930 £4,885 £4,858 £4,808 £4,753 £4,719 £4,706 New Business Sales This figure will not include break-away Gold Distributors or non-qualifying Gold Distributors (includes all adjustments). No. Personal Sales Group This figure includes all new initiations plus their sales from Period 8-10 Distributor Name Distributor Name Sales Stuart Heard & Robyn-Lee Heard Ian Williams & Sally Williams Paul Blaxall & Carolyn Blaxall Vincent Tsoi & Lorraine Tsoi Kevin Rider Debra Pusey & Oliver Pusey Abigail Colclough Karen Young & Neil Young Richard Chantler & Clare Chantler Tracey Payne & Harvey Kent Ann Coe & John Coe Mike Gough & Dawn Gough Marie Simmonds & Jeremy Simmonds Chantele Travis & Barry Travis Julie Cotton & Neil Tomkinson James White & Jane White Chris Mason-Paull & Wendy Mason-Paull Keith Glass & Margaret Holvec Patricia Eckford & Triona Eckford Janet Mitchell & Andrew Mitchell Susan Walton Peter White & Jackie White Tracy Sheehan & David Sheehan Bob Goulding & Diane Goulding Sylvia Green & Gary Green Andrew Boswell & Sue Boswell Adam Humphrey & Coleen Humphrey Craig White Joseph Brame & Julie Brame Melissa Squires & Ian Slade Derrick Longwright & Maria Longwright Peter Abrahams & Angela Abrahams Paul Dean & Karen Dean John Gavin Scott & Bonnie Arapes Stuart Hill Andrew Fountaine Stacy Beck & Jonathan Beck Samantha Rushton & Dean Worrall Susan Coleman & Robert Holdford Alex Langler & Kathleen Langler Peter Wellock & Myrna Wellock Mark Williamson & Lisa Hughes Norman Grundy & Joanne Grundy Christine Sykes & Adrian Wright Gail Drew & Darren Drew Mike Bibby & Amanda Bibby Peter Savidge Ted Farrar & Rose Farrar Helen Walsh & Andrew Walsh John Halsall & Janice Halsall 24 £39,139 £22,420 £21,896 £21,774 £19,135 £19,128 £18,964 £18,823 £16,436 £16,213 £16,184 £15,464 £15,354 £14,918 £14,786 £14,408 £14,256 £14,083 £14,076 £14,002 £13,979 £13,953 £13,929 £13,665 £13,567 £13,538 £13,377 £13,308 £13,203 £13,176 £13,156 £13,042 £12,925 £12,832 £12,611 £12,558 £12,541 £12,475 £12,471 £12,403 £12,312 £12,231 £12,195 £12,159 £12,158 £11,922 £11,718 £11,716 £11,696 £11,452 Ian Williams & Sally Williams Richard Chantler & Clare Chantler Stuart Heard & Robyn-Lee Heard Vincent Tsoi & Lorraine Tsoi Sarah Philp & Timothy Philp John Webb & Kathryn Price Eamon Lynch & Marie Ryan Doug Roper & Sandra Roper Stephen Smith & Dennis Chamberlain Debra Pusey & Oliver Pusey Mike Gough & Dawn Gough Kevin Rider Lynda Platts & Pauline Bell Karen Young & Neil Young Debbie Gee & David White Carol Simpson & Douglas Clark Mike Bibby & Amanda Bibby Richard Wheatley & Karen Wheatley Muriel Judson & Tony Judson David Wilson & Julie Knight Mark Law & Diana Searle Steve Johnson & Rosemary Rowntree Lynn Macdonald Paul Dean & Karen Dean Kevin Davies & Deborah Parker Graham Carter & Lorna Carter Hayley Thirkettle & Craig Thirkettle Paul Himsworth Christopher Pagett & Rachel Parker John Shearer Alan Duke & Beth Mcgriskin Jay Singh David Bibby & Rosie Bibby Peter Wellock & Myrna Wellock Tanya Howson & Christopher Howson Andrew Buxton & Laura Kelly Julie Cotton & Neil Tomkinson Majella Mcgonagle & William Mcgonagle Colin Williams & Marion Williams Jackie Bower & Stuart Bower Darren Bradbury & Charlotte Brennan Susan Darton & David Darton Heather O’Neil & James O’Neil Geoff Webb & Fiona Webb Robert Dolan & Jacqueline Dolan Christine Richards & Geoffrey Richards Richard Farren & Emily Farren Joseph Langer Glenn Hadgraft & Herlinda Hadgraft Andrew Shaw Sales £20,608 £11,596 £10,571 £9,505 £9,235 £7,278 £7,255 £6,645 £6,098 £6,035 £5,475 £5,294 £5,237 £5,006 £4,931 £4,700 £4,497 £4,451 £4,439 £4,365 £4,313 £4,309 £4,219 £4,090 £4,031 £4,028 £3,977 £3,863 £3,849 £3,772 £3,646 £3,644 £3,590 £3,510 £3,363 £3,354 £3,330 £3,302 £3,113 £3,102 £3,042 £3,042 £3,022 £2,993 £2,956 £2,836 £2,813 £2,812 £2,799 £2,784

VP Lisa Blackwell Terry Burke Andy Irons Billie Kilbride David Sharrad & Clair Todd Christopher Hartley Michelle Bennett & Steven Bower Jacob Ruff-Peace Jennifer Stroud Volume Profit First-time qualifiers in Period 10 VP - 10% Ronald Birchall Kate Trenam Louise Morey Sabrina Edwards Peter Gore Kerrie Blacker David Caffrey Christine Griffith Joanne Benoit Lisa Vella & Daniel Vella Michelle Dower Lesley Coleman Alex Finlay Peter Mcardle & Antoinette Fitzgerald Laura Sharman Amanda Brunsdon & Zoe Ashebinoma Julie Twist Vicki Coleman & Douglas Kimberley Clare Feldman Leigh Jones Caroline Doe Jackie Messenger & Steve Messenger Susan Greenwood & Ben Alexander Duncan Angela Daly & Ian Mascall Jo Hollands Stephen Merritt Helen Webster Gillian Moore Thomas Gray Gary Clayson & Gail Clayson Tony Norman Brian Gibson & Anne Gibson Grant Knowles Sarah Porter Nicholas Samuels Mobolaji Taiwo Ajisafe Sarah Harvey & Martyn Harvey James Turner Charlotte Reedman Teresa Moses Steph Sutton & Tim Holland Kim Donaghy Graham Ross Marina Bennett Janie Frost Katie Moreno & Franc Moreno Gillian Cook Michael Green Barbara Forster Nadeen Roe Stuart Blackwood Barry John & Hazel John Steven Bonney Triinu Tiisler Dorota Flanagan & Richard Flanagan Teofil Moloce Peter Riley Diane Evans Elaine Gilbert Mandy Frost & Nick Feary Kofi Nkrumah Senga Sharpe Eileen French Ben Oates Lynsey Beard Thomas Fisher Matthew Peat Sandra Wells Eddie John O’Donnell Sandra Hart Derek Brown Tanya Evans Clare Howells Katrina Draper Ann Elliott & Charlotte Mitchell Tania St Clair Paul Tebbutt Robert Farren Nerys Lewis Leigh Scott Rosemarie Igoe Sarah Phoenix Simo

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