TBI_Creativity_Problem_Solving

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Product-Training-Manuals

Published on January 2, 2009

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ACADEMIC STAFF COLLEGE Vellore Institute of Technology : ACADEMIC STAFF COLLEGE Vellore Institute of Technology by G C VIJAYAKUMAR Training Manager Academic Staff College DST CREATIVITY – PROBLEM SOLVING November 22, 2006 CONTENTS : 2 ACADEMIC STAFF COLLEGE Vellore Institute of Technology CONTENTS DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 01. Purpose of creative problem solving 02. Learning Objectives 03. What is creative problem solving? 04. Barriers to creativity 05. Mental blocks 06. Rules of creative thinking 07. What is the creative problem solving process? 08. Ten questions to encourage idea generation 09. Tools and techniques 01. PURPOSE OF CREATIVE PROBLEM SOLVING : 3 ACADEMIC STAFF COLLEGE Vellore Institute of Technology 01. PURPOSE OF CREATIVE PROBLEM SOLVING DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT To develop the awareness and skills required to solve problems creatively 02. LEARNING OBJECTIVES : 4 ACADEMIC STAFF COLLEGE Vellore Institute of Technology 02. LEARNING OBJECTIVES DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT By the end of this session, you will be able to: - define creative problem solving - be familiar with common mental blocks to the creative thinking process - explore ways to be more creative - identify the steps to the creative problem solving process WHAT IS CREATIVE PROBLEMSOLVING? : 5 WHAT IS CREATIVE PROBLEMSOLVING? ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 03. WHAT IS CREATIVE PROBLEM SOLVING? : 6 03. WHAT IS CREATIVE PROBLEM SOLVING? ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT SOME INSIGHTS… - The creative person uses information to form new ideas. The real key to creative problem solving is what you do with the knowledge. Creative problem solving requires an attitude that allows you to search for new ideas and use your knowledge and experience. Change perspective and use knowledge to make the ordinary extraordinary and the usual commonplace. Slide 7: 7 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT CREATIVITY IS: ---------------------------------------------------------------------- ---------------------------------------------------------------------- CREATIVE PROBLEM SOLVING IS… ---------------------------------------------------------------------- ---------------------------------------------------------------------- 03. WHAT IS CREATIVE PROBLEM SOLVING? Slide 8: 8 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT CREATIVITY IS: Creativity is inventing, experimenting, growing, taking risks, breaking rules, making mistakes, and having fun." - Mary Lou Cook Creativity is the action of combining previously uncombined elements. Creativity involves the translation of our unique gifts, talents and vision into an external reality that is new and useful. 03. WHAT IS CREATIVE PROBLEM SOLVING? Slide 9: 9 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT CREATIVE PROBLEM SOLVING IS: Creative problem solving is the ability to generate novel and useful ideas and solutions to everyday problems and challenges. Solving problems through a step-by-step process which includes fact finding, problem finding, idea finding, solution finding and implementation. Brainstorming and other strategies used for generating creative ideas are an integral part. 03. WHAT IS CREATIVE PROBLEM SOLVING? Slide 10: 10 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT EXERCISE: 03. WHAT IS CREATIVE PROBLEM SOLVING? Slide 11: 11 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT EXERCISE: SOLUTION 03. WHAT IS CREATIVE PROBLEM SOLVING? Slide 12: 12 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT Why don’t we think creatively more often? 04. BARRIERS TO CREATIVITY Slide 13: 13 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT Barriers that get in our way: - Time - Why change? - Usually don’t need to be creative - Habit - Routine - Haven’t been taught to be creative What are some other barriers that get in our way? 04. BARRIERS TO CREATIVITY Slide 14: 14 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCKS Mental blocks are reasons (attitudes) why we don’t “think something different.” Slide 15: 15 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #1 The right answer. Only one? Slide 16: 16 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #2 The right answer. That’s not logical. Slide 17: 17 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #3 The right answer. That’s not logical. Follow the rules. Why rules should be challenged: 1. We make rules based on reasons that make a lot of sense. 2. We follow these rules. 3. Time passes, and things change. 4. The original reasons for the generation of these rules may no longer exist, but because the rules are still in place, we continue to follow them. Slide 18: 18 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #4 The right answer. That’s not logical. Follow the rules. Be practical. Slide 19: 19 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #5 The right answer. That’s not logical. Follow the rules. Be practical. Play is frivolous. “When do you get your best ideas?” Slide 20: 20 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #6 The right answer. That’s not logical. Follow the rules. Be practical. Play is frivolous. That’s not my area. Slide 21: 21 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #7 The right answer. That’s not logical. Follow the rules. Be practical. Play is frivolous. That’s not my area. Avoid ambiguity. AMBIGUITY Slide 22: 22 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #8 The right answer. That’s not logical. Follow the rules. Be practical. Play is frivolous. That’s not my area. Avoid ambiguity. Don’t be foolish. Slide 23: 23 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #9 The right answer. That’s not logical. Follow the rules. Be practical. Play is frivolous. That’s not my area. Avoid ambiguity. Don’t be foolish. To err is wrong. Slide 24: 24 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 05. MENTAL BLOCK #10 The right answer. That’s not logical. Follow the rules. Be practical. Play is frivolous. That’s not my area. Avoid ambiguity. Don’t be foolish. To err is wrong. I’m not creative. Slide 25: 25 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT HOW CAN WE BE MORE CREATIVE? Slide 26: 26 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 06. RULES OF CREATIVE THINKING 1. Start small trying to discover new ways to be creative. Make conscious efforts to abandon the old, obsolete ways of doing things and explore new ways. 3. It is not possible to change the way we think about everything. Devise ways in which to try creative thinking techniques. 4. Understand that creative thinking requires time and effort, but it is worth it! Slide 27: 27 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 06. RULES OF CREATIVE THINKING 5. Remember that creative thinking is both an art and a science! 6. Concentrate on what you can reasonably do. Trying to do too many things at once compromises the effort and may take away from the results. 7. Practice creative thinking for today as well as tomorrow. 8. Include other people in the creative thinking process with you. Slide 28: 28 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 1: State what appears to be the problem. STEP 2: Gather facts, feelings, and opinions. STEP 3: Re-state the problem. STEP 4: Identify alternative solutions. STEP 5: Evaluate alternatives. STEP 6: Implement the decision. STEP 7: Evaluate the results. Slide 29: 29 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 1: STATE WHAT APPEARS TO BE PROBLEM. The real problem may not surface until facts have been gathered and analyzed. Therefore, start with what you assume to be the problem, that can later be confirmed or corrected. Slide 30: 30 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 2: GATHER FACTS, FEELINGS, AND OPINIONS. - What happened? - Where, when and how did it occur? - What is it’s size, scope, and severity? - Who and what is affected? - Likely to happen again? - Need to be corrected? - May need to assign priorities to critical elements. Slide 31: 31 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 3: RESTATE THE PROBLEM. The real facts help make this possible, and provide supporting data. The actual problem may, or may not be the same as stated in Step 1. Slide 32: 32 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 4: IDENTIFY ALTERNATIVE SOLUTIONS. - Generate ideas. Do not eliminate any possible solutions until several have been discussed. Slide 33: 33 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 5: EVALUATE ALTERNATIVES. - Which will provide the optimum solution? - What are the risks? - Are costs in keeping with the benefits? - Will the solution create new problems? Slide 34: 34 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 6: IMPLEMENT THE DECISION. - Who must be involved? - To what extent? - How, when and where? - Who will the decision impact? - What might go wrong? - How will the results be reported and verified? Slide 35: 35 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 07. WHAT IS THE CREATIVE PROBLEM SOLVING PROCESS STEP 7: EVALUATE THE RESULTS. - Test the solution against the desired results. - Make revisions if necessary. Slide 36: 36 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 08. TEN QUESTIONS TO ENCOURAGE IDEA GENERATION - What if…? - How can we improve…? - How will the community benefit? - Are we forgetting anything? - What’s the next step? Slide 37: 37 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 08. TEN QUESTIONS TO ENCOURAGE IDEA GENERATION - What can we do better…? - What do you think about…? - What should we add? - What should we eliminate? - What other ideas do you have...? Slide 38: 38 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 1. The CPS Model 2. Brain Storming 3. Multi-Voting 4. Mind Mapping 5. Six Thinking Hats Slide 39: 39 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 1. THE CPS MODEL The Osborne-Parnes CPS Process: Objective Finding Fact Finding Problem Finding Idea Finding Solution Finding Acceptance Finding Slide 40: 40 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES The Osborne-Parnes CPS Process: Objective Finding: Identify the goal, wish, or challenge that you face as a business. b. Fact Finding: Gather data about the problem/issue at hand. c. Problem Finding: Clarify and understand the problem in its entirety. Slide 41: 41 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES The Osborne-Parnes CPS Process: Idea Finding: Generate new ides as regards the solution. Solution Finding: Select and fortify the different solutions. f. Acceptance Finding: Plan the course of action. Slide 42: 42 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 2. BRAIN STORMING Purpose: To generate a large number of ideas in a short period of time. Slide 43: 43 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 2. BRAIN STORMING Rules for Brainstorming: The more ideas the better! No discussion No idea is a bad idea Build on one another’s ideas Display all ideas Slide 44: 44 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 2. BRAIN STORMING Ideas: Freely record your ideas as they come to your mind. ----------------------------------------------------- ----------------------------------------------------- ----------------------------------------------------- Slide 45: 45 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 2. BRAIN STORMING 1. Practice question: How do we motivate members? 2. Clarify understanding. Once all the ideas have been generated review ideas offered. Slide 46: 46 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 2. BRAIN STORMING 3. Combine items that are similar and/or eliminate duplicates. 4. Completion. Slide 47: 47 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 3. MULTI-VOTING Purpose: To help a group of people make a decision with which they are comfortable. Definition: A way to vote to select the most important or popular items (alternatives) from a list. Slide 48: 48 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 3. MULTI-VOTING Steps 1. Generate a list of items and number each item. 2. If two or more items seem similar, they may be combined. 3. If necessary, renumber the items. Slide 49: 49 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 3. MULTI-VOTING 4. Write down the numbers of the items you feel are the major cause of the problem. 5. Share your votes by a show of hands. 6. Eliminate those items with the fewest votes. 7. Repeat steps 3 (renumber) through 6 on the list of remaining items. Continue this process until only a few items remain. If a clear favorite does not emerge, the group may discuss the items listed and make a choice. Slide 50: 50 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 4. MIND-MAPPING Definition : A visual picture of a group of ideas, concepts or issues. Purpose : Unblock our thinking. See an entire idea or several ideas on one sheet of paper. See how ideas relate to one another. Look at things in a new and different way. Look at an idea in depth. Slide 51: 51 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 4. MIND-MAPPING Mind Mapping Exercise Initial Tumble of ideas. Over-sized blank sheet of paper. Select word, phrase or problem statement to serve as a focus for discussion. Print it in the middle of the paper. Enclose it in a box. Let a word pop out of your mind. Print it anywhere on the paper. Underline it and connect the line with the problem statement (or key phrase or word) you are working on. Record the next idea and connect it to original focus point or the prior thought. Continue printing and connecting words. Slide 52: 52 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 4. MIND-MAPPING EXAMPLE Slide 53: 53 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 4. MIND-MAPPING -- Helpful Hints Keep your printing large and easy to read. Feel free to use symbols and or pictures. Have some fun using different colors. Slide 54: 54 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 4. MIND-MAPPING - COMPLETED MAP - Draw over clusters of similar thoughts that are associated with the main focus point. Have fun using a different color highlighter with each cluster of words. - How do the variety of ideas relate to one another? - Do you notice any common causes of the problem? - What are the most important causes? - You are now ready to brainstorm solutions! Slide 55: 55 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS When teams engage in six hats thinking they are practicing parallel thinking — everyone is using the same tool at the same time on the same challenge. This speeds up the process saving everyone time. Each person’s unique thinking on the challenge is included which ensures a stronger solution is implemented, supported & is well thought out. Slide 56: 56 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS The Blue Hat The White hat The Green Hat The Yellow Hat The Black Hat The Red Hat Slide 57: 57 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS The Blue Hat Process control. Managing the thinking. - Focus tool. - Thinking agenda development. - Time management plan. - Keep egos and argument in check. - Action planning for next steps, roles, responsibilities, time. Slide 58: 58 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS B. The White Hat Data, information, facts — known and needed - White hat O.P.V. tool — other people’s views. - Spectrum of relevance tool. - Range of accuracy tool. - Plan to get necessary white hat data. Slide 59: 59 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS C. The Green Hat Creativity. Ideas. Alternatives. Solutions. Possibilities. - Top of the head tool idea generating tool. - Random entry tool idea generating tool. - Concept fan idea generating tool. - Time and space for creative thinking. Slide 60: 60 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS D. The Yellow Hat Benefits with rationale. The optimistic view. Plus points. - Frames of value tool. - Levels of feasibility tool. - Competitive advantage screen. - Sense of potential. Slide 61: 61 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS E. The Black Hat Risk assessment. Potential problems. Danger. Difficulties. - Find errors in logic. - Speculate about the future. - Note ways something does not fit. - Set out to remove difficulties with green hat solutions. Slide 62: 62 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS F. The Red Hat Hunches. Gut instinct. Intuition. Feelings. - Range of feelings tool. - Decision making tool. - Idea sorting tools. - Idea power tools. - Level of commitment tool. Slide 63: 63 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS Benefits of Six Thinking Hats: The average speed to answer a customer phone call went from 225 seconds to 40 seconds. A new point of sales process was introduced which reduced phone activation time from 8 hours to less than 15 minutes. Customer retention - customer churn was reduced by over 50%. Slide 64: 64 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS Benefits of Six Thinking Hats: Saves time by providing a framework to: Participate in productive “thinking together meetings” that are focused on delivering necessary results. Clear up confusion on rapidly changing challenges and complex issues. Minimize personality conflicts. Become better focused and to the point in discussions. Slide 65: 65 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS Benefits of Six Thinking Hats: Saves time by providing a framework to (contd…) Separate out: facts from emotions; the positive from the negative; critical thinking from creative thinking. Help individuals focus on what is important rather what is irrelevant. Put quiet employees on an equal playing field with those who are more talkative or monopolize meetings. Sidestep egos which get in the way of performance. Slide 66: 66 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS Benefits of Six Thinking Hats: Improves performance by providing a framework to: Make better decisions based on thorough and clear thinking. Be better prepared to implement change. Create communication plans that are clear and concise. See all sides of a situation to avoid being blindsided. Sort through wide ranges of data, quickly, to work with just the necessary information. Avoid getting bogged down in unnecessary detail. Slide 67: 67 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS Benefits of Six Thinking Hats: Improves performance by providing a framework to (contd…): Solve problems that are high priority rather than problems that are easy to solve and of little consequence. Design action plans that are supported by the group and can be implemented. Complete documentation of decisions and actions for future reference. Think through business challenges more thoroughly. Slide 68: 68 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES 5. SIX THINKING HATS Benefits of Six Thinking Hats: Increase creative and innovative performance by providing a framework to: Break the idea killer habit that shuts down the creative process. Generate powerful new ideas that are outside of the mainstream. Follow a practical process for idea evaluation. Consider a broader range of possible solutions and selecting the one that best meets the business need. Slide 69: 69 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES Alphabetical brain-storming. Just relax. Google images for inspiration. Think back <<<<<<<. Visual thinking: Paint the solution. Tell a story about the solution. Think like a kid. Storyboard the situation. OTHER TECHNIQUES OF CREATIVITY Slide 70: 70 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES Image solving the problem in a different place and time. Role play the problem and the solution. Solicit solutions from others. Scream to loosen up!! Use scents to trigger ideas!! Listen to music to get inspired. Collect your dreams. Change your perspective. OTHER TECHNIQUES OF CREATIVITY (contd…) Slide 71: 71 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES Draw the problem. Encourage the most outlandish ideas. Take a break from the problem. How would someone else solve the problem? Go outside and use nature to stimulate ideas. Break all the rules. Break the problem into pieces. Tie one arm behind your back! Solve someone else’s problems. OTHER TECHNIQUES OF CREATIVITY (contd…) Slide 72: 72 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES Imagine the problem in different colours. Find a random word in the dictionary. Make sure you have a diverse team. Go through the alphabet for inspiration. “A for ….” Ask a child for ideas. Combine all the variables in different ways. Turn off the lights to sharpen your senses. Take a nap!! OTHER TECHNIQUES OF CREATIVITY (contd…) Slide 73: 73 ACADEMIC STAFF COLLEGE Vellore Institute of Technology DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT 09. TOOLS AND TECHNIQUES Let your mind wander. Reverse engineer your problems. Keep a log book by your bed. Try to make the problem worse. Role play the problem and solution. Work some mind puzzles. OTHER TECHNIQUES OF CREATIVITY (contd…) Slide 74: 74 ACADEMIC STAFF COLLEGE Vellore Institute of Technology THANK YOU WISH YOU GREAT SUCCESS AS AN ENTREPRENEUR! DST November 21, 2006 C R E A T I V I T Y - P R O B L E M S O L V I N G - G C Vijayakumar, Training Manager, ASC, VIT

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