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Information about Tattle

Published on March 3, 2014

Author: Tattle

Source: slideshare.net


Tattle is a merchant's customer comment card on a mobile app. Through Tattle, merchants offer customers deals in exchange for their feedback.

Customers get deals and save while merchants get customer feedback and loyalty.

Tattle www.gettattle.com

What is Tattle? Tattle is a merchant’s customer comment card on our mobile app. Through Tattle, merchants offer customers deals in exchange for their feedback.

Tattle Description A symbiotic, real-time data relationship exists between the Merchant Account the Mobile App, populating critical information from one platform to the other: Merchant Account Mobile App

Customer Experience Merchant Profile in App Customer Completes Survey Customer Earns Deal to Redeem At Your Location

Feedback Analysis  Real-time customer feedback analysis  Overall and monthly rating and analysis  Category and Subcategory ratings  Actionable insight provided for you to see areas of strength and improvement

Deals Analytics  Total deals earned and redeemed by customers Redemption Rate so you can see your most popular deals  Tallies the total check amount of each user redeeming a deal  Quantifiable ROI!

Survey Analytics  In depth analysis of each survey  Demographic Information of customers:  Sex  Age  Know the exact response and feedback of each question!  Ever wonder what kind of crowd you would draw if you hosted a Trivia Night? Just ask!

What Are The Problems With Customer Feedback? Problems: Solutions:  Paper and pen method is outdated and time consuming  Real-time feedback and analysis through app  Up to 67% who see a bad review on Yelp will not go to that merchant and 40% of reviews are fabricated  Feedback for merchant’s eyes only and all reviews are from customers  Customer survey companies’ surveys take way too long  30s – 1 minute to complete  Mystery shoppers do not offer a constant pulse on operations  Constant.

What Are The Problems With Daily Deals? Problems: Solutions:  For every 100 deals a restaurant sells, it will lose almost $1,200  Return on Investment Analysis  DD companies take approximately 75% of the merchant’s sale  Monthly Subscription Fee  70% of consumers do not result in repeat revenue  Attracts loyal customers, not deal seekers

Create Your Own Surveys  Just 3 Simple Steps to populate all of your information to the Tattle app:  Create a Deal  Setup your Survey  Create your Survey!

Create Your Own Deals  Offer any deal you want  Extremely simple deal creation process  Just type in what you’re offering

Setup Your Surveys  Get the most actionable insight possible!  Follow these simple steps:  Add a Category  Add a Subcategory  Add Questions  You’re good to go!

Create Your Own Surveys  Create your own surveys  Choose the deal you’re offering with the survey  Choose your 4 survey questions  All information will be immediately transferred to your Tattle app

Deal Redemption Process  Each deal comes with a Deal Redemption Code  To redeem the deal in the customer’s phone, simply input the Redemption Code  Once the Code has been entered, input the total bill of the customer  Collect your own ROI

Customer Experience Redeem Deal Page Deal Redeem Success Enter Bill Amount

Interested in Tattle for your restaurant or bar? Contact us today! info@gettattle.com www.gettattle.com

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