Tansparency challenges and successes of publishing patient reported experience: Co production (Care Plus Group)

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Information about Tansparency challenges and successes of publishing patient reported...
Health & Medicine

Published on March 14, 2014

Author: NHSExpo

Source: slideshare.net

Description

Health and Care Innovation Expo, Pop-up University, Day 2.

S156 day 2 - 1545 - transparency challenges and successes of publishing patient reported experience

Tansparency challenges and successes of publishing patient reported experience: Co production (Care Plus Group)

#Expo14NHS

Co-Production

Co-Production We all bought our EXPERTISE to the table We DESIGNED it together We DELIVER it together

What did we want? • Community based service (not in hospital) • Have clinical expert on site (to feel safe) • Best evidence based practice • Wanted Us there in uniform • Times that suited their lifestyle and condition • To be relaxed not intimidating • Mainly wanted one to one instruction and supervision. • A local program designed by local people

Buddies -What do they do? • Provide peer/emotional support • Personal motivator • Individual one to one attention • Set-up exercise stations • Explain equipment and how to used it • Demonstrate exercises • Take warm up and cool down sessions • Take and record blood pressures • Encourage participants to meet their targets • Help create a relaxed environment • Developed and deliver new educational components • De-jargonised all educational material • Changed Documentation • Changed overheads and delivery of professionals education sessions. • Advised on content and language • Use personal anecdotes of programme and disease as a motivational tool

“If our patients don’t know what it means, then it doesn’t mean anything” Julie Pulmonary Rehab Buddy

Recruitment & Retention FORMAL CLINICAL KNOWLEDGE

“We all decide who joins our team. Not everybody is suitable” Mick Pulmonary Rehab Buddy

Knowledge and Self Management

Lifelong Rehabilitation

“This is MY gym” Mel Piscatorial Codgers Fishing Club

Pam Hancock COPD Lead

Kylie Farbrace Falls Lead

Karen Cox COPD Nurse Specialist

Dave Tully PR Buddy

Claire Stevens Technical Instructor

Ann Hillyard Falls Volunteer

Phillip McVeigh Technical Instructor

Glynn Spate Café Volunteer

Maralyn Fox Falls Volunteer

David Rudd Piscatorial Codgers Fishing group

Brian Newsome Smoking Cessation Buddy

Sylvia Leary Hope Facilitator

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