Talent and Knowledge Management (TKM) Internal Assessment II

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Information about Talent and Knowledge Management (TKM) Internal Assessment II
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Published on December 16, 2017

Author: gcmohanta29

Source: authorstream.com

slide 1: TALENT AND KNOWLEDGE MANAGEMENT QUESTIONS AND ANSWERS FOR INTERNAL ASSESSMENT-II – By Dr. G C Mohanta PhD SECTION – A Answer all questions. Each question carries ½ mark. Write the choice in the given bracket for the following: 1. Knowledge has got .................................................................................................... b a Low value b High value c Medium value d All e None 2. Explicit Knowledge are ........................................................................................... d a Procedures listed in a manual b Books and articles c News reports and financial statements d All e None 3. Tacit Knowledge is/are ........................................................................................... c a Procedures listed in a manual b Books and articles c Applying similar experiences from past situations d All e None 4. Knowledge worker is a person who ….…................................................................... b a does manual work b uses his brain to accomplish his task c Both d None 5. The characteristics needed by a knowledge worker is/are ........................................ d a Communication skills b Motivation c Intellectual capabilities d All c None 6. The important aspects in knowledge intensive firms is/are …………………………..d a Innovation b Initiative c Competence building d All e None 7. Key processes in the knowledge intensive firms is/are …………..………………... b a manual work b training development c Both d None 8. A community of practice is ..…………………………………………..……………... c a an organic and self organized group of individuals b a group of individuals dispersed geographically or organisationally c Both d None 9. The organisation which implements a codification strategy will …..………………... b a invest very less into IT b codify store and transfer explicit knowledge to all individuals within the organisation c Both d None 10. The organisation which implements a personalisation strategy will ………………... d a invest heavily in IT b codify store and transfer explicit knowledge to all individuals within the organisation c Both d None 11. Earl categorises seven schools into three broad types: ..................................................e a Manual work b Personal work c Grouping d All e None slide 2: 12. Socialization supporting knowledge management processes are ...............................a a knowledge discovery knowledge sharing b knowledge capture c knowledge application d All e None 13. Combination refers to the creation of new knowledge through ..................................c a exchange b combination of explicit knowledge held by individual c Both d None 14. Direction involves …………………..........................................…………………… a a transfer of instructions or decisions b transfer of knowledge to make decisions c Both d None 15. Routine involves the utilization of knowledge embedded in.......................................d a procedures b rules c norms d All e None 16. The IT infrastructure should have capabilities to provide ..........................................e a reach b depth c richness d aggregation e All f None 17. Knowledge manipulation skills of an organizations participants ..............................c a constrain knowledge management b facilitate knowledge management c Both d None 18. Environmental influencing factors on knowledge management is/are ....................f a leadership b coordination c control d measurement e All f None 19. Managerial influencing factora on knowledge management is/are ..........................b a competition b leadership c markets d technology e All f None 20. Impact of knowledge management on products can be ..............................................c a Value added products b Knowledge based products c Both d None SECTION – B Answer all questions. Each question carries ½ mark. Fill in the Blanks for the following: 1. Data is discrete objective facts without context or interpretation. 2. Information is the data which adds value to the understanding of a subject and in context is the basis for knowledge. 3. Knowledge is the combination of data and information to which is added expert opinion skills and experience to result in a valuable asset which can be used to aid decision making. 4. The tacit knowledge is the prime driver for value creation in knowledge intensive firms. 5. Hansen identified two strategies for managing knowledge in an organization: codification and personalization strategies. 6. Earl proposed seven schools of knowledge management strategy: Systems Cartographic Engineering Commercial Organisational Spatial and Strategic. slide 3: 7. Alvesson and Karreman’s Knowledge Management Approaches are: extended library approach community approach normative control approach and enacted blueprints approach. 8. KM foundations include KM infrastructure KM mechanisms and KM technologies. 9. KM processes are the broad processes that help in discovering capturing sharing and applying knowledge. 10. Externalisation involves converting tacit knowledge into explicit knowledge. 11. Internalisation is the conversion of explicit knowledge into tacit knowledge. 12. Organizational culture reflects the norms and beliefs that guide the behaviour of the organizations members. 13. Knowledge discovery systems support the process of developing new tacit or explicit knowledge from data and information or from the synthesis of prior knowledge. 14. Knowledge capture systems support the process of retrieving either explicit or tacit knowledge that resides within or outside organizational boundaries 15. Knowledge sharing systems support the process through which explicit or tacit knowledge is communicated to other individuals. 16. Knowledge management assessment is carried out in the beginning of the knowledge management program. 17. Knowledge management assessment tool is a survey questionnaire designed to help organizations conduct an initial and rapid assessment of its readiness for Knowledge Management. 18. A company’s output is said to exhibit economy of scale if the average cost of production per unit decreases with increase in output. 19. Impact of knowledge management on processes can be seen along three major dimensions: effectiveness efficiency and innovation. 20. Exchange is used to communicate or transfer explicit knowledge among individuals groups and organizations. SECTION – C Answer all questions. Each question carries One mark. 1. Write two alternative views of Knowledge. Ans. i Knowledge is a combination of information and a person’s experience intuition and expertise. ii Knowledge is internalized or understood information that can be used to make decisions. slide 4: 2. What is Knowledge Management Ans. Knowledge Management comprises a range of practices used by organisations to identify create represent distribute enable adoption of what it knows how it knows it. 3. What are the various types of knowledge Ans. The following are the various types of knowledge: a Tacit knowledge b Explicit knowledge c Critical knowledge d Embedded knowledge e Formal knowledge and f Informal knowledge. 4. What are the knowledge intensive firms Ans. In knowledge intensive firms most of the work is of intellectual nature and well- educated qualified employees form the major part of the work force. 5. What are the locations of Knowledge Ans. The locations of knowledge are as follows: a People – individuals and groups b Artifacts – practices technologies and repositories c Organisational Entities – organisational units organisations and inter organisational networks. 6. What are the Knowledge Management Mechanisms Ans. Knowledge management mechanisms are organizational or structural means used to promote knowledge management. Examples of knowledge management mechanisms include learning by doing on the job training learning by observation and face to face meetings. 7. What is the Knowledge Management Infrastructure Ans. Knowledge management infrastructure reflects the long-term foundations for knowledge management. In an organizational context knowledge management infrastructure includes five major components: organisation culture organisation structure information technology infrastructure common knowledge and physical environment. 8. What are the Knowledge Management Systems Ans. Knowledge management systems are the integration of technologies and mechanisms developed to support the four KM processes. Depending on the knowledge management process most directly supported KM systems can be classified into four kinds: knowledge discovery systems knowledge capture systems knowledge sharing systems and knowledge application systems. 9. What are the factors those influence knowledge management Ans. The various factors which influence knowledge management can be broadly organised into three categories: managerial influences resource influences and environmental influences. 10. What are Organizational Impacts of Knowledge Management on people slide 5: Ans. Knowledge management can facilitate employee learning through externalization internalization socialization and communities of practice. Knowledge management also causes employees to become more flexible and enhances their job satisfaction.

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