Published on October 17, 2007
Ergon’s comprehensive service fulfilment & billing solution for telecom service providers & CNOsSwiNOG 13, Bern November 1st, 2006: Ergon’s comprehensive service fulfilment & billing solution for telecom service providers & CNOs SwiNOG 13, Bern November 1st, 2006 Hans-Jürg Schneider VP Telecom Solutions & Business Applications Taifun Contents: Contents Contents Ergon Informatik AG Taifun @ customers Service Fulfilment & Billing High automation of Offer to Cash process Specific capabilities for Cable Network Operators Ergon Informatik AG: Ergon Informatik AG Founded 1984 HQ in Zurich, Switzerland Market focus Switzerland, Europe Business focus Telecom, Banking, Industry, Authorities Technology focus Java, J2EE, HTML, AJAX, Oracle Building Telecom solutions since 15 years. Ergon OSS/BSS solutions: Ergon OSS/BSS solutions Taifun Service Fulfilment & Billing Suite Covering the full End2End customer facing processes, from offering to cash collection implementing all billing scenarios for residential, business, wholesale & inter carrier Specific B2B capabilities such as automated offer and contract document generation TelcoBill Electronic Bill Presentment & Cost Manager Solution Web-based Bill presentment and real time graphical cost analysis Specific B2B capabilities such as cost assignment to cost centers or inventory management Extends Taifun to EBP Taifun CRM & Billing Suite @ customers I: Taifun CRM & Billing Suite @ customers I Initially developed in 1997 for Swisscom and put into production at tesion (now Versatel, Germany), estel (France), UTA (Austria) and Swisscom Italy (now grapes telecom, Italy). Taifun is based on a solution built by ergon for UBS (largest swiss bank) for the management of the UBS worldwide telecom services. Swisscom Solutions will introduce Taifun for the service management of its “large customer segment”. Cablecom, switzerland‘s largest CNO, uses Taifun for the management and billing of all their business line products. UPC Broadband, a european holding with cablecom being part of it, introduces Taifun for all its business service divisions. Globalzone, a swiss Reseller having more than 30‘000 customers, switches to Taifun per 1.1.2006 . Ringier, the largest swiss publishing company, uses Taifun to offer, sell & bill digital images per 1.2.2006 . Taifun CRM & Billing Suite @ customers II: Taifun CRM & Billing Suite @ customers II Wasserwerke Zug and Stadtantennenwerke Baar having nearly 100‘000 and over 10‘000 customers resp., use Taifun for the management and billing of their „Triple-Play“ (Voice, Data, TV) services. The Taifun Workflow Engine and Taifun WebPortal are used for order entry, service provisioning and service billing of all telecom services used by the UBS group world wide. Sunrise (TDC Switzerland, Nr. 2 swiss carrier), Versatel Germany and telenet Belgium use TelcoBill to offer their private and business customers realtime bill analysis and cost control. Meinecom, a CH-Reseller, fully automates the end to end customer process with Taifun and TelcoBill. AugustaKom, a bavarian carrier, uses Taifun to manage and bill their entire product portfolio. Two other bavarian carriers, M“net and NEFkom, will be migrated to Taifun starting July 2006. Taifun functional overview: Taifun functional overview Service Management CRM Resource Management Network Customer Billing Fulfilment Taifun system overview: Taifun system overview Service, OSS Service Platforms and Operational Support Systems Order Mgmt Legend Taifun Suite recommended Swisscom CPS Number Activation Swisscom NOT DB Trouble Number Directory BAKOM INA INet Server BAKOM ONP INet Server Interface to external system* SFTP Server Billing Data Transfer Interface to internal system* Phone Books Common & individual Print shop Postscript/PDF Customer Mgmt Billing Web Portal Service Provisioning Direct Debit, LSV+, .. Collection Provisioning, CDR Taifun Service Fullfilment and Billing Wholesale/Carrier Service Management SOAP/XML Interface Swisscom Directories Public Number Directory HFC DOCSIS, PC, PCMM DVB, Analog Technical Provisioning DSL Ethernet IP Fiber Ethernet IP Access Other Network platforms Transport, OSS Transport & Access BSS Business Support Systems (*) part of Taifun Comprehensive Product Catalogue covering all business automation aspects: Comprehensive Product Catalogue covering all business automation aspects A central product catalogue is the swiss army knife of the product manager to seamlessly define: Business transactions for automated service activation & change Service & price elements, discounts & margins for consistent pricing Offer and contract templates to automate document creation Service resources item and their use such as phone numbers, CPE’s, access lines, … Ser Mgmt CRM Res Mgmt N C Billing Fulfillment Offer Order & Contract Service Fulfilment Service Assurance Billing & Collection „End-to-End“ Taifun Product Catalogue workflow SLA Tariffs documents Valid configurations => Product definition without redundancy. No need for costly interfaces. Examples: Reusable Service Modulesfor flexible offerings : Business Requirements Standardized product lines (vs. customer specific products) Short time to market for new or improved products Lower operational costs Improve quality Solution Build new products effectively out of modular base products (e.g. a VLAN product is built on top of P2P-connectivity products) a product specification contains all the models & definitions necessary for offering, ordering, delivering and billing Highly automated, workflow driven End-to-End “Offer to Cash” process Reusable Service Modules for flexible offerings Ser Mgmt CRM Res Mgmt N C Billing Fulfillment => Reusable service modules for speed & flexibility The 360° customer view: The 360° customer view Efficiently maintain the entire relationship with your customer: Sub customers (over n-hierarchies) Offers Orders & Contracts Services Addresses & Contacts Bill account Discounts Associated Inventory Journal Invoices Ser Mgmt CRM Res Mgmt N C Billing Fulfillment Explore => One user interface for your CRM Service Fulfilment: From process definition…: Service Fulfilment: From process definition… Slide13: … to automated provisioning workflow => what, when, by whom; ok? problems? Slide14: Controlling the workflow Start time Task addressed to role ‘VDA‘ Task handled by user ‘kurmch‘ End time Task states: planned ready / executing finished Task description Taifun Billing: Taifun Billing Key features Implementing billing stream from network element to printed bill billing of any billable event from any voice, data and other services Delivering the key billing scenarios Direct billing of customers Wholesale billing of partners (e.g. other CNOs or switchless resellers) End customer billing per partner network for white label products Intercarrier billing Printfiles Rated billing events Bill items Bill archive Accounting Billing Invoice Generation Ser Mgmt CRM Res Mgmt N C Billing Fulfillment raw events => Taifun support all Telecom billing scenarios Billing scenarios: Billing scenarios Retail Billing Reseller Billing Interconn. Billing Control invoice Reseller invoice Reseller e.g. CNO without own switch but with own access network) Interconn. Billing Retail Billing Carrier invoice Carrier invoice CDR CDR CDR Retail invoice Customer CDR Partner Carrier Carrier with own switch but without end customer Interconnection Carrier Own Network Reseller invoice Retail invoice Customer CDR Control invoice CDR CDR Reseller Billing Billing Type by Taifun Reconciliation Reconciliation Legend: Ser Mgmt CRM Res Mgmt N C Billing Fulfillment Taifun for Cable Network Operators: Taifun for Cable Network Operators Triple-Play Service Fulfilment: Data, Voice, Cable-TV, D-TV Service & Technical Provisioning Voice switch or partner carrier eMTA, CM, D-TV (Nagra & Conax: 2007) Mailserver Inventory & Stock Management Modems, routers, settop-boxes Rating & Billing All service types Inventory Management: Inventory Management „Triple Play“ solution overview: „Triple Play“ solution overview other components Taifun/BCC Service usage DATA (Euro) DOCSIS IP Voice (Euro) Packet Cable Other IP Device ISP Mail Hosting DTV D-TV DVB STB Voice Switch or provider TelcoBill: TelcoBill online bill presentment real-time bill & call detail analysis cost control on cost center level customer inventory management online demo http://www.telcobill.ch Ser Mgmt CRM Res Mgmt N C Billing Fulfillment Web Portal: Web Portal Ser Mgmt CRM Res Mgmt N C Billing Fulfillment Taifun – The summary: End-to-End service fulfilment automation: central, modular product catalogue combined with strong business process engine to implement efficient service delivery. Comprehensive billing capabilities: supporting a variety of billing scenarios to support flexible business models. Straightforward to integrate: fully based on industry standards such as Java (J2SE, J2EE) and equipped with extensible, open APIs such as SOAP. Taifun – The summary End-to-End service fulfilment automation: central, modular product catalogue combined with strong business process engine to implement efficient service delivery. Comprehensive billing capabilities: supporting a variety of billing scenarios to support flexible business models. Straightforward to integrate: fully based on industry standards such as Java (J2SE, J2EE) and equipped with extensible, open APIs such as SOAP. Slide23: http://www.ergon.ch firstname.lastname@example.org Taifun Architecture: Taifun Architecture Standards J2EE, XML, SOAP Reusability Modular, open APIs customizable while maintaining release ability Scalable J2EE, Oracle Future Proof SOA, Model Driven ONP and INA interface module: ONP and INA interface module The INET/ONP Module handles the number porting workflow with the BAKOM INET server: upload/download of work orders to/from INET server fully automated incoming porting including all timing issues from init till handover handling of represents in case of failures inform about outgoing portings (workflow not yet fully automated) inform about confirmed time of porting inform about rejects (incl. reason) Functionalities of the INET/INA provisioning interface: Put BN into operation (export tariff model and business number). Download and install tariff definitions of foreign business number operators. Export rated CDRs for foreign network operators to INA Server. Technical Provisioning with Incognito Broadband Command Center: Technical Provisioning with Incognito Broadband Command Center Modem MTA Other IP-devices Taifun Service Provisioning Ser Mgmt CRM Res Mgmt N C Billing Fulfillment Customer Management: Customer Management Historized Data: Historized Data
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