Tactics for Painless Public Technology Training (Communities of Practice)

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Information about Tactics for Painless Public Technology Training (Communities of Practice)
Technology

Published on March 7, 2014

Author: crystalschimpf

Source: slideshare.net

Description

While providing public access to computers and the internet may seem pretty straight forward, there are many challenges when it comes to providing technology training. This slideshow is about utilizing community of practice (CoP) forums to share information amongst a group of colleagues that share similar professional interests, both within a single organization and regionally. Attend this session and learn about two CoP platforms built to support this work. This session is for nonprofit professionals who are interested in improving their public technology access and training programs, and learning about how a CoP might benefit their delivery of services.

This presentation was shared at the 2014 Nonprofit Technology Conference (NTC) in Washington DC.

Tactics for Painless Public Technology Training #14NTCtechtrain Crystal Schimpf @crystalschimpf Community Technology Network

About me Crystal Schimpf Director of Training & Programs Community Technology Network crystal@ctnbayarea.org @crystalschimpf

Who are you?

What brought you here?

What we’re talking about Technology Training

What we’re talking about Communities of Practice Technology Training

What we’re talking about Social Media Communities of Practice Web Design IT Support Fundraisin g Technology Training

What you can expect What is a CoP? Examples Action Plan Idea Sharing

What is a community of practice?

What is a community of practice? Groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. wenger-trayner.com

A Community of Practice might be… - Online forums Email lists Facebook groups LinkedIn groups Tweet chats - Lunch meetups - Going for a beer - Other ideas?

www.ctnbayarea.org

Community Technology Network Unites volunteers & organizations to transform lives through digital literacy.

volunteers digital literacy

volunteers digital literacy

CTN Volunteer Learning Center

Project Elements - Free! Created using wikispaces Content created by staff & volunteers Launched December 2013

What’s in it? - General volunteer information Training materials Recorded webinars Links to digital literacy resources Information about CTN programs

Who’s using it? - 121 site visits - 65 unique visitors - 83% local

How have we promoted it? - Volunteer Page on Website Volunteer Meetings Volunteer E-Newsletter Blog Facebook Word of Mouth

What’s next? - Add discussion area Promote Additional content Review process

Site Demo

The Digital Divide

You Are Helping Image courtesy of Moore Memorial Public Library

We Want to Help You

Project Elements - $466,182 grant from IMLS - Website – Self Directed Classes – Community of Practice - Awareness - Evaluation - Sustainability

Timeline - Funding from Fall 2012 through Fall 2014 – Fall/Winter 2012: • Project funded and started – March 21, 2013: • Beta site launch – June 30, 2013: • Launched full site at ALA Annual

Two Main Site Areas

Learn

Self-Directed Classes

Self-Directed Classes

Teach

Community of Practice

Groups

Site Demo

Spread the Word

Looking Ahead

Contact Jamie Hollier jamie@annealinc.com @digitallearnorg

NTEN Communities of Practice

Time for Action

Step 1: Step 2: Identify Need Step 3: Step 4:

How could a community of practice benefit you? Or your staff? Or your volunteers?

Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4:

What communities already exist? What tech resources are needed to create your own?

Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4: Join/Create

Will you join an existing group? Will you create your own?

Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4: Join/Create Share

How will you engage the group? How will you promote it?

Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4: Join/Create Share

Your thoughts? Social Media Communities of Practice Web Design IT Support Fundraisin g Technology Training

Questions?

Thank you! Crystal Schimpf crystal@ctnbayarea.org @crystalschimpf http://www.flickr.com/photos/deerwood uk/683237726/sizes/m/

What did you think? Evaluate this session! Or, search by session title at www.nten.org/ntc/eval When you evaluate a session, you will be entered to win a prize!

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