SureSkills North American Services

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Information about SureSkills North American Services
Education

Published on February 21, 2014

Author: sureskills

Source: slideshare.net

Description

SureSkills is a rapidly growing multi-national services company offering a range of Technical IT, Business Skills, Service Management and IT Infrastructure Training and Consulting to some of the world's leading companies since 1993.
This slideshare is an overview of SureSkills Learning Services including: PRINCE2 & ITIL training and certification.
SureSkills are offering accredited APMG ATO PRINCE2 training in Ottawa, Canada with additional dates to be confirmed across North America.

Learning Services Overview SureSkills Canada 1 Rideau St #700, Ottawa, ON K1N 8S7, Canada +1 855 278 7555 SureSkills USA 7000 N. Mopac Expr. Suite 200 Austin, Texas 78731 +1 855 278 7555 SureSkills Ireland 14 Fitzwilliam Place Dublin 2, Ireland +353 1 240 2262 SureSkills UK Callender House 58-60 Upper Arthur St. Belfast, BT1 4GJ, UK +44 28 9093 5565

Corporate Overview Strategic Solution Pillars IT Solutions and Consulting Global Learning Services Service, Project and Process Management SureSkills is a rapidly growing multinational services company offering a range of Technical IT, Business Skills, Service Management and IT Infrastructure Training and Consulting to some of the world's leading companies since 1993.

PRINCE2 PROJECT MANAGEMENT - Framework & Methodology SureSkills Canada SureSkills USA SureSkills Ireland SureSkills UK 1 Rideau St #700, Ottawa, ON K1N 8S7, Canada 512 694 7164 7000 N. Mopac Expr. Suite 200 Austin, Texas 78731 512 694 7164 14 Fitzwilliam Place Dublin 2, Ireland +353 1 240 2262 Callender House 58-60 Upper Arthur St. Belfast, BT1 4GJ, UK +44 28 9093 5565

What is PRINCE2?  Structured methodology for effective Project Management  Project framework, which is flexible & adaptable  Designed to manage any project in any type of environment  Best Practice - (ISO20000; ISO9000; Six Sigma; ITIL; others)  Now pre-requisite for many Irish & European (public sector) projects

Effective Service Management – ensuring economic, effective, efficient quality best practise customer service (every time) SureSkills Canada SureSkills USA SureSkills Ireland SureSkills UK 1 Rideau St #700, Ottawa, ON K1N 8S7, Canada 512 694 7164 7000 N. Mopac Expr. Suite 200 Austin, Texas 78731 512 694 7164 14 Fitzwilliam Place Dublin 2, Ireland +353 1 240 2262 Callender House 58-60 Upper Arthur St. Belfast, BT1 4GJ, UK +44 28 9093 5565

The Service Lifecycle DESIGN TRANSITION OPERATIONS (Where Value is Delivered) • Service Level ∙ Service Catalog Mgmt • Utility & Warranty (Availability, Capacity, Continuity, Security) • Supplier Management • • • • Change, Release & Deployment Service Asset & Configuration Validation & Testing Knowledge Mgmt • Service Desk ∙ Event Mgmt • Incident Mgmt ∙ Problem Mgmt • Service Request ∙ Access Mgmt CONTINUAL SERVICE IMPROVEMENT STRATEGY • Markets? ∙ Customers? • Offerings? ∙ Why Us? • Policies & Standards ∙ Costs/ Risks

What Does it Mean to an Organization • Process Based Approach – – – – defined processes information capture measured activity effectiveness & efficiency through process management • Defined & Managed services – utility – warranty • • • • • • • Improved Management Visibility Management by Exception Quality of Service Efficiency of Resource Utilization Focus on Customer & Needs Customer Satisfaction Streamline Through Automation

Roadmap – ITIL Adoption Baseline Assessment • Vision? • Customer & ITSM recommendations • Baseline current environment • Identify Gaps • Prioritise Improvements • Agree measurable improvements • Define ROI • Finalise Business Case Develop Plan • Develop plan to achieve improvements • Process, procedure & work practice changes • Related ITSM toolset changes • People – education & training • Partners – agreements • Finalise Project Initiation Document Implement • Implement SIP measures as specified in PID, including data capture to support measurement Monitor & Adjust • • • • Roadmap – Service Improvement Monitor KPI Adjust to optimise impact Report on improvement Validate ROI

Benefits & Values - Business • Business aligned IT services – Value Adding Tactical – Responsive • Visibility of Costs Strategic • Consistent Service Quality • Effective Investment Decisions • Cost Justified Continual Improvement Operational

ITIL Education Structure Twenty two (22) credits to achieve the ITIL Expert level

Learning Services End to End Solutions End to End Learning Solutions • • • • Strategic, Program & Course Level Design Individual, Organization and Business Performance Objectives Multi-Channel Instructional Design (Sales, Support, Customer, Channel) Unified Content Lifecycles, DITA • • • • • Learning Paths and Curriculum Development Competency Driven Messaging Multi-Method Delivery (ILT, WBT, Mobile and Virtual Learning) Performance Assessment & Global Certification Development Translation and Localization Services • End-User Help Desk Support for Learning Management Systems Course & Exam Validation and LMS Large Scale Content Migration Performance & Analytical Reporting • •

Dublin: 14 Fitzwilliam Place, Dublin 2, Ireland Belfast: Callender House, 58-60 Upper Arthur Street, Belfast BT1 4GJ, Northern Ireland Ottawa:,1 Rideau St #700, Ottawa, ON K1N 8S7, Canada Austin: 7000 N. Mopac Expressway, Suite 200, Austin, TX 78731, USA www.sureskills.com Phone: +353-1-240-2222 Email: info@sureskills.com

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