Structuring a Research Service

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Information about Structuring a Research Service

Published on August 5, 2008

Author: congresochile

Source: slideshare.net

24th Annual IFLA Pre-Conference of Library and Research Services for Parliaments Ottawa, 6 to 8 of august, 2008

STRUCTURING A Soledad Ferreiro / [email_address] RESEARCH SERVICE

Petition from Congress Plan approved Model design / Pilot project for Committees Financial Support Permanent appraisal and upgrade Attitude of exploring alternatives STRUCTURING A RESEARCH SERVICE Issues to Discuss Our Experience

Public policy / Legislative process Oversight Constituency Work Grassroots learning Parliamentary Diplomacy Opinion Shaping Issue activation Political education Local concerns in national spotlight Understanding your AUDIENCE Multiple roles and Moods ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID Multiple Roles of MPs

Who is she/he? A multi-tasked person … with multiple roles ... who lives day-to-day … faced by all sorts of issues … with little time … who needs support ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

Understanding your AUDIENCE Multiple roles and moods Surprise! what is this? I need an informed opinion I have to defend my position I need to make a point I have to vote I need to communicate it to my constituency what do I lose or gain? What could I tell the press? I will be on a talk show I am giving a talk Moods ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

GETTING STARTED THE MISSION ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

A tool to empower MP’s and their communities An instrument for the creation, discovery and exploration of knowledge A social space to enrich their day-to-day activities and concerns Role of area MISSION CUSTOMERS ORGANIZATION INFRASTRUCTURE PRODUCTS AND SERVICES STAFF DEVELOPMENT WHERE WE ARE ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

For Whom? and How? ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

MPs and their staff Presidents of Senate and Lower House Legislative and Oversight Committees Political Committees District Offices Congress Personnel Net Citizens For whom? ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

A Holistic approach that will respond to MPs concerns? (Analysis, references, loans, indications, speeches, press analysis, explanations of laws for citizens and Research) or only Research group … services and products distributed through different channels What and How? ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

Confidentiality Opportunity Pertinence Equality of access Objectivity: scenario analysis Quality: research methods, validity property rights respect, multiple and transparent sources used Values ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

Provide: Specialized advice and Reports Capabilities for dialogue with the Executive Early warning Raw information Possible roles for a new area MISSION CUSTOMERS ORGANIZATION INFRASTRUCTURE PRODUCTS AND SERVICES STAFF DEVELOPMENT WHERE WE ARE ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED

Possible roles for a new area Support for oversight functions Aid for relationships with diverse publics International and national issue context Channel digital network conversations ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

SERVICES AND PRODUCTS On demand or supply Oral and /or Written Political Advice, Round Table Discussions Reference descriptive analysis policy evaluation ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

SERVICES AND PRODUCTS prospective analysis (future possibilities and/or probable scenarios) directed writing comparative law Macro Regional Trends Public Opinion Trends Country Profile in comparative context District Statistics ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

legal scientific economic sociological government SERVICES AND PRODUCTS international political science engineering statistical geographical patterns and trends TYPES OF ANALYSIS ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

reports, conferences, face-to-face, maps, graphic presentations, training, getting MP s staff started in facebook, blogs, etc. SERVICES AND PRODUCTS TYPES OF SERVICE online, cell phone, web services, paper, face-to-face, audio CHANNELS OF DISTRIBUTION ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

ORGANIZATION Model By Subject, Disciplines, Committees, Services, Products Pros and Cons Roles, responsibilities and requirements What can and cannot be done Analysis of models in other Libraries (benchmarking). Listening Strategy Consultancy ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

CUSTOMER MANAGEMENT SYSTEM Petition Promise according to negotiated conditions Delivery and Verfication of Satisfaction PROCESSES MAIN QUALITY CONTROL OF SERVICES AND PRODUCTS prior to delivery, work is checked by supervisors ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

PROCESSES MAIN RESEARCH WORK Define research question; select sources; find proper analysis; analyze; redact; validate; feed repository; distribute, check experience KEY PERFORMANCE INDICATORS Type of customer, coverage, frequency, types of services/products, periodic reports, and alerts. ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

INFRASTRUCTURE Web sources, free information or paid services: full text databases Journals, books, newspapers Repositories: cataloguing and retrieval Physical premises ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

Incorporate qualified existent staff Hiring: acquire knowledge, experience, networks and flexibility Train in-house in legislative management and processes Promote collaboration and flexibility Manage dynamics to stimulate involvement PERSONNEL STRATEGY ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

Incorporate qualified existent staff

Hiring: acquire knowledge, experience, networks and flexibility

Train in-house in legislative management and processes

Promote collaboration and flexibility

Manage dynamics to stimulate involvement

Develop special skills: vis-a-vis members Understand the political arena and keep updated Make Oral Presentations for Committees Learn Protocols for Committee sessions Responsiveness attitude towards the client Be an educator STAFF CHALLENGES ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

Develop special skills: vis-a-vis members

Understand the political arena and keep updated

Make Oral Presentations for Committees

Learn Protocols for Committee sessions

Responsiveness attitude towards the client

Be an educator

ON- GOING, COMPLEX ISSUES How are clients assessed? Partnering with external centers of expertise What are meaningful performance metrics? How to measure service/product impact? ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

ANALYTICAL CAPABILITIES TO KEEP MPS UP-TO-DATE & INFORMED National and neighboring country issues Familiarity with new information and communications technologies Openess to social collaborative networks and conversations Strategies for anticipating public policy issues ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

LESSONS LEARNED Low profile, Do not rush, Go slowly Let clients know about new services What is good today, might not be tomorrow Trust your experience and intuition Elevator Strategy Door to Door ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID

AFRAID DO NOT BE ROLES MISSION PRODUCTS AND SERVICES ORGANIZATION PROCESSES INFRASTRUCTURE STRATEGY STAFF ISSUES CAPABILITIES LEARNED AFRAID Each MP is different. Nothing is fixed An attitude of on-going exploration is needed Constant adaptation of services and products Limits must be in place and enforced

AFRAID

 

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