Published on July 16, 2013
+ Strategic Relationship Management: The Secret to HR’s Success Robin Schooling, SPHR Silver Zebras, LLC
+ Relationship Management Why HR?
+ We... n Pay attention to changing conditions n Explore the human dynamics n Understand theories of motivation n Are empathetic
+ We... n Understand cause and effect n Analyze WHY stuff happens n Build trust
+ Culture of Involvement
+ Work Teams n Define expected results n Communicate! n Provide resources and tools n Provide learning opportunities
+ Work Teams n Checkpoints! n Verify understanding (time and deadlines) n Celebrate accomplishments/milestones n Expand the scope over time
+ MODEL the desired behavior!
+ “Hidden Dimension of Corporate Culture” Post 9/11 GROUP EFFECTIVENESS study by Harvard psychologists n Stable team membership? n Appropriate staffing? n Clear vision? n Meaningful work? n Rewards? n Recognition? n Strong leadership?
+ “the single strongest predictor of group effectiveness was the amount of help analysts gave to each other.”
+ Company Culture– Adam Grant
+ Giver Culture High performance units where employees: n Help others n Share knowledge n Offer mentoring n Make connections...without expecting anything in return
+ Taker Culture Environment where employees get as much as possible from others, while... n ... contributing less in return n only helping when the expected personal benefits will exceed “costs”
+ Matcher Culture Norm is: n Employees help those who help them: equal balance of given and take n Employees only trade favors in closed loops – inefficient exchanges
+ Relationship Building
+ “And I can’t deny the fact that you like me. Right now, you like me!”
+ Seek first... ... to understand...
+ Show your VALUE
+ ASK for their input
+ INVOLVE THEM in decisions
+ Provide them with what they need
+ Give Praise where Praise is Due
+ So what about.....
+ Have a VISION... of the relationship
+ Building strong alliances Crucial Connections
+ Leadership Conversations – Alan S. Berson/Richard G. Stieglitz n Targeted n Tentative n Transactional n Trusted
+ Attraction n What do you like about the other person? n .... and what if the answer is “not much?”
+ Shared Interests n Compatibility n Shared experiences
+ Working it Out n Agree to disagree n Listen...understand... work to change the dynamics
+ Be Proactive n Seek out opportunities to communicate, discuss, and strengthen the relationship n Meet them ‘where they are’
+ Deeper Understanding n You will know before they know n You will anticipate their needs and wants!
+ Make Relationships Matter n HR leaders are the crucial element n HR leaders set the tone n HR leaders influence n HR leaders can develop – and maintain – strong partnerships
+ @RobinSchooling hrschoolhouse.com silverzebras.com Thank You!
Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...
30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...
Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...
With three established projects across the country and seven more in the pipeline,...
Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...
THE CORE OBJECTIVES OF OUR EFFECTIVE COMMUNICATION WORKSHOPS ARE TO: Increase participant awareness of the range of challenges affecting successful ...
SRM Strategic Relationship Management education program for contract manufacturers and cpg customers increasing collaboration and lowering costs
Regional Director - Strategic Relationship Management ... XING ist Deutschlands größtes berufliches Netzwerk: Mit XING finden Sie Ihren Traumjob ...
Senior Director, Strategic Relationship Management Executive Office Washington D.C., New York, or San Francisco With world attention focused on both the ...
Strategic Relationship Management programme is to deliver maximum added long term value and efficiency from networks and relationships.
How to build a strategic relationship. ... Part of the problem with strategic relationships in a ... Read more on IT supplier relationship management. All;
View 3844 Strategic Relationship Management. posts, presentations, experts, and more. Get the professional knowledge you need on LinkedIn.
Developing and sustaining customers is key to continuous patronage. How to retain existing customers and develop new ones is a challenge because -29236
Business Relationship Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Business Relationship Management.
Customer Relationship Management (CRM) is a process companies use to understand their customer groups and respond quickly—and at times, instantly—to ...