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Strategic Plans For The Technical And Human Sides Of Convergence

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Information about Strategic Plans For The Technical And Human Sides Of Convergence
Technology

Published on January 26, 2009

Author: monacofamily

Source: slideshare.net

Description

Briefing Given to explain a methodology for balancing technical and people issues in a large project implementation
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A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09

Voice system based upon a central office platform through a Lucent 5ESS telephone switching device - today supports 20,000 telephone lines encompassing two full number exchanges Data network is an IP based system running on a CISCO platform Video network is a coaxial based system with the University purchasing bulk programming via satellite and franchise providers the redistributing this through its own head-end 06/07/09

Voice system based upon a central office platform through a Lucent 5ESS telephone switching device - today supports 20,000 telephone lines encompassing two full number exchanges

Data network is an IP based system running on a CISCO platform

Video network is a coaxial based system with the University purchasing bulk programming via satellite and franchise providers the redistributing this through its own head-end

Vastly increase feature set Save redundant infrastructure costs Consolidate applications Consolidate technical support and monitoring Simplify and Improve Disaster Recovery procedures 06/07/09

Vastly increase feature set

Save redundant infrastructure costs

Consolidate applications

Consolidate technical support and monitoring

Simplify and Improve Disaster Recovery procedures

Leveraging current/existing voice, video and data infrastructure during the implementation The importance of cut-over planning Mitigate “all the eggs in one basket” syndrome Good plan violently executed better than great plan poorly executed Incorporating redundancy (PRIs) into the design Deciding on what to VOIP – maximize the use of Digital PBXs because of cost of VOIP to desktop Consider VOIP trunking Lowering expectations – the Gartner Hype Cycle for new technology 06/07/09

Leveraging current/existing voice, video and data infrastructure during the implementation

The importance of cut-over planning

Mitigate “all the eggs in one basket” syndrome

Good plan violently executed better than great plan poorly executed

Incorporating redundancy (PRIs) into the design

Deciding on what to VOIP – maximize the use of Digital PBXs because of cost of VOIP to desktop

Consider VOIP trunking

Lowering expectations – the Gartner Hype Cycle for new technology

Key to success: robust, a “five-nines” backbone GigE or better Flexibility of design should allow POTS, Digital and IP voice connectivity to desk – Not all VOIP Will have to phase in digital and VOIP to desktop because of budget Backbone Network used for inter-campus and local “hop-off” calling The importance of standards – especially voice, video (H.323) and data protocols 06/07/09

Key to success: robust, a “five-nines” backbone GigE or better

Flexibility of design should allow POTS, Digital and IP voice connectivity to desk – Not all VOIP

Will have to phase in digital and VOIP to desktop because of budget

Backbone Network used for inter-campus and local “hop-off” calling

The importance of standards – especially voice, video (H.323) and data protocols

Elevated security requirements (also with “all eggs in one basket” syndrome) Protecting the bandwidth – appropriate use policies etc. (RIAA) Spam, phish, virus, intrusion detection and prevention The edge firewalls 06/07/09

Elevated security requirements (also with “all eggs in one basket” syndrome)

Protecting the bandwidth – appropriate use policies etc. (RIAA)

Spam, phish, virus, intrusion detection and prevention

The edge firewalls

Consolidated Enterprise Network Management to include subsystem 24x7x365 monitoring Consolidated x.500/LDAP Directory Services across voice, video and data applications Reduced circuit costs: Local hop offs for inter-LATA calls IP connected out of network VTCs (versus ISDN) Increased Redundancy versus PBXs 06/07/09

Consolidated Enterprise Network Management to include subsystem 24x7x365 monitoring

Consolidated x.500/LDAP Directory Services across voice, video and data applications

Reduced circuit costs:

Local hop offs for inter-LATA calls

IP connected out of network VTCs (versus ISDN)

Increased Redundancy versus PBXs

Quality of Service (QoS) required for voice and video traffic on the core devices as well as on the WAN (at least GigE) Voice and Video traffic obviously require higher priority than data All network hardware needs to be QoS aware from client to backbone Need to phase in replacement switches and core devices 06/07/09

Quality of Service (QoS) required for voice and video traffic on the core devices as well as on the WAN (at least GigE)

Voice and Video traffic obviously require higher priority than data

All network hardware needs to be QoS aware from client to backbone

Need to phase in replacement switches and core devices

Voice, Video and Data IP enables “application convergence” Typical voice features now also available for Video and Data – Automated attendant Call Forwarding Call Accounting Conference Calling Voice Mail Call Holding Configurability Advanced features Consolidation (Unified Messaging) Personnel Locater Email Integration Total Business Intelligence Integration Call Routing Dealing with Analog and Digital Phones (from VOIP) IP Multimedia Subsystems Phone “virtualization” * www.voip-news.com – “Hacking Your PBX: 15 Ways to make the Most out of a Modern Phone System” 06/07/09

Voice, Video and Data IP enables “application convergence”

Typical voice features now also available for Video and Data –

Automated attendant

Call Forwarding

Call Accounting

Conference Calling

Voice Mail

Call Holding

Configurability

Advanced features

Consolidation (Unified Messaging)

Personnel Locater

Email Integration

Total Business Intelligence Integration

Call Routing

Dealing with Analog and Digital Phones (from VOIP)

IP Multimedia Subsystems

Phone “virtualization”

www.skype.com www.grandcentral.com Webex etc. Instant Messaging – AOL, Yahoo, MSN, etc. Can you name some from Web 2.0 or other technologies? 06/07/09

www.skype.com

www.grandcentral.com

Webex etc.

Instant Messaging – AOL, Yahoo, MSN, etc.

Can you name some from Web 2.0 or other technologies?

Selling the idea Building morale Changing the Department Name to “Network Services” Convergence of Voice, Data and Video Technician job titles, duties and responsibilities Cross training on Internet protocol Importance of the Network Operations Center Ramp up and cross training time considerations Gartner Hype Cycle Evolutionary and sometimes attrition based Alignment of compensation structure 06/07/09

Selling the idea

Building morale

Changing the Department Name to “Network Services”

Convergence of Voice, Data and Video Technician job titles, duties and responsibilities

Cross training on Internet protocol

Importance of the Network Operations Center

Ramp up and cross training time considerations

Gartner Hype Cycle

Evolutionary and sometimes attrition based

Alignment of compensation structure

A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09

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