Stew Liff VPM Project

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Information about Stew Liff VPM Project
Education

Published on February 6, 2009

Author: alishajwilkes

Source: authorstream.com

VA REGIONAL OFFICELos Angeles : 1 VA REGIONAL OFFICELos Angeles VISUALS FOR VETERANS PROGRAM Workforce : 2 Workforce Pay is 45% below private sector Many commute 50-100 miles each way Low education levels 10% are deaf, blind or retarded 10 employees are over 70, 3 below 30 In 5th year of a hiring freeze Veterans Perspective in Mid-90’s : 3 Veterans Perspective in Mid-90’s Percent Who Had a Claim Granted - 1996 Veterans Perspective in Mid-90’s : 4 Veterans Perspective in Mid-90’s Percent Who Said VA’s Evaluation was Fair or Somewhat Fair - 1996 Veterans Perspective in Mid-90’s : 5 Veterans Perspective in Mid-90’s Percent Who Were Very or Somewhat Satisfied With the Handling of their Claim-1996 Slide 6: 6 THE CHALLENGE: How can we connect our employees to the Mission? THE APPROACH: Visual Management Slide 7: 7 MISSION VISION CORE VALUES Slide 8: 8 Slide 9: 9 Slide 10: 10 VA Regional Office Los Angeles REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 : 11 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 : 12 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 : 13 REGIONAL OFFICE ENVIRONMENT CIRCA 1993-1994 Current RO Environment : 14 Current RO Environment Current RO Environment : 15 Current RO Environment Slide 16: 16 VA Regional Office Los Angeles Slide 17: 17 F A C E S O F V E T E R A N S Slide 18: 18 MILITARY AND VETERANS’ PICTURES : 19 MILITARY AND VETERANS’ PICTURES THE BUNKER“The Veteran’s Experience” : 20 THE BUNKER“The Veteran’s Experience” THE STORY OF LA’S VETERANS : 21 THE STORY OF LA’S VETERANS CIVIL WAR CANNON EXHIBIT : 22 CIVIL WAR CANNON EXHIBIT Slide 23: 23 U-2 COCKPIT HUEY HELICOPTER COCKPIT Hall of Heroes : 24 Hall of Heroes Living California Medal of Honor Recipients PRIVATE REFLECTION AREAS : 25 PRIVATE REFLECTION AREAS Families of Veterans PRIVATE REFLECTION AREAS : 26 PRIVATE REFLECTION AREAS Vietnam Veterans Memorial Slide 27: 27 PRIVATE REFLECTION AREAS Field Hospital Slide 28: 28 PRIVATE REFLECTION AREAS Prisoner of War (POW) Slide 29: 29 History of America’s Wars Displays History of Veterans’ Benefits Displays Slide 30: 30 Veteran Cut-out Displays Slide 31: 31 Veteran’s Art Gallery Slide 32: 32 LA CHILDREN’S CARDS TO VETERANS Slide 33: 33 Movies About Veterans Slide 34: 34 VA Regional Office Los Angeles Slide 35: 35 WAR ROOM Slide 36: 36 WORK IN THE PIPELINE Slide 37: 37 Team Data Video Display Monitors INFORMATION DISPLAYS FOR TEAMS Slide 38: 38 VA Regional Office Los Angeles Slide 39: 39 Posting of Individual Performance Slide 40: 40 INDIVIDUAL REPORT CARDS Slide 41: 41 Slide 42: 42 Slide 43: 43 EMPLOYEE GALLERY Slide 44: 44 EMPLOYEE WALL OF FAME Honoring Employees of the Quarter Slide 45: 45 RO THANK YOU CARD Employee Lottery System : 46 Employee Lottery System Slide 47: 47 VA Regional Office Los Angeles Slide 48: 48 TV Monitors-Group Goals Slide 49: 49 QUARTERLY EMPLOYEE AWARD CERTIFICATES Slide 50: 50 VA Regional Office Los Angeles Slide 51: 51 Percent Who Had a Claim Granted Los Angeles Regional Office Results Slide 52: 52 Percent Who Said VA’s Evaluation was Fair or Somewhat Fair Los Angeles Regional Office Results Slide 53: 53 Results Percent Who Were Very or Somewhat Satisfied With the Handling of their Claim Los Angeles Regional Office Slide 54: 54 Results Slide 55: 55 Results Slide 56: 56 Results Slide 57: 57 Results

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