SPS CM Seminar

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Published on April 14, 2008

Author: Heather

Source: authorstream.com

Slide1:  Strategic Products and Services Communications Manager Update/Roadmap April 29, 2004 Michael Taylor mtaylor@spscom.com 973-359-8516 Slide2:  Your role in the global economy Process Effectiveness Drives Growth Productivity in the ’90s: from business process optimization IT effects are about 65% of the gain shown Next Opportunity: communications intelligence married to business intelligence, including voice ….. Composite view: Information Technology Industry Council Sources: Council of Economic Advisors; Congressional Budget Office; Jorgensen/Stiroh; Oliner/Sichel; Whelan Productivity Growth Time 1974-1995 (1.5% per year) 1995-2000 (2.5% per year) Voice: Productivity Driver You Never Thought Of :  Teledensity …Teledensity continues to rise Teledensity rise parallels employment and new lines… Voice: Productivity Driver You Never Thought Of Source: Avaya Analysis and InfoTech InfoTrack Note: Total and and Installed Lines include Key, PBX, IP PBX & Centrex 70 90 110 130 1997 2000 2003 10 12 14 16 9% 7% 7% 6% - 19% - 2% Sources of sustained productivity growth: Efficient new business models (outsourcing), More effective integration of voice and data Heavy use, rapid growth of wireless voice Employment (Millions) Lines per 100 Employees Lines Shipped (Millions) IP Telephony Expansion from its Base :  IP Telephony Expansion from its Base Slide5:  Worldwide IP Telephony Market Share (Ports Shipped) Shifting Vendor Share Positions Source: Synergy Research Group, Q4 2003 Enterprise Telephony Market Shares, February 17, 2004. Avaya Cisco Nortel Mitel Siemens Alcatel 2001 2002 2003 Gartner Lists Avaya in NA Enterprise Telephony Magic Quadrant:  Gartner Lists Avaya in NA Enterprise Telephony Magic Quadrant Magic Quadrant for North America Enterprise Telephony, 2003 9 September 2003, Gartner M-20-7834 IP Telephony Procurement Decision: Closed vs. Open:  IP Telephony Procurement Decision: Closed vs. Open Supplier Strategy Influences Investment Strategic Value:  Supplier Strategy Influences Investment Strategic Value Avaya Communications Architecture:  Avaya Communications Architecture MultiVantage™ Communications Applications Communication Manager Converged Communications Server Converged Infrastructure Media Servers Media Gateways Application Development System & Network Management Challenge: collaboration More Groups, yet More Working Apart :  Challenge: collaboration More Groups, yet More Working Apart Source: Gartner. “Driving Workplace Productivity- Toward the Smart Enterprise Suite”. 10/03 by Simon Hayward & Mark Gilbert From Communications-Enabled Processes, Competitive Advantage:  Any-any vision Partially achieved without IP Today With presence awareness and availability rules Emerging Integrated intelligent communications From Communications-Enabled Processes, Competitive Advantage Business Collaborative is a Big Benefit: Better Customer Service, Faster Decisions, More Productivity:  Business Collaborative is a Big Benefit: Better Customer Service, Faster Decisions, More Productivity Time is Scarce. Growth is Difficult. Customers are more Global. More Demanding. Experiences from across the Enterprise must be Consistent. Employees more Mobile than before. Enterprises more Distributed. Branch locations more Critical. Business Processes require more Collaboration. Faster Decisions - more Teamwork. Enterprises must reduce Cost. Lower Risk. Drive new Revenue. Time is Scarce. Growth is Essential. Responsive Collaboration Fuels Growth! Enterprise Business Drivers for 2.0-3.0 :  Enterprise Business Drivers for 2.0-3.0 Service Continuity Reliability and availability Disaster recovery Business simplification Contact Center consolidation Enterprise server consolidation Branch office integration What’s New in December 2003?:  What’s New in December 2003? Communications applications Communication Manager 2.0 Converged Communication Server 2.0 Converged infrastructure Avaya S8500 Media Server Avaya G650 Media Gateway Avaya G350 Media Gateway Communication Manager API 2.0 Call recording application Integrated Management Suite 2.0 Communication Manager 2.0:  Communication Manager 2.0 Increase IP robustness, reliability, and diagnostic capabilities CLAN load balancing H.323 link bounce resiliency for IP phones VoIP camp-on busyout Call preserving patching Call Admission Control: Bandwidth Management Increase security and privacy Voice encryption with AES Signaling encryption for H.248 link and SIP trunk Support for accessibility Full Section 508 compliance TTY over IP Overview of Encryption in CM 2.0:  Overview of Encryption in CM 2.0 Communication Manager 2.0 (cont’):  Communication Manager 2.0 (cont’) Enhance E911 capabilities Increase capacities S8300: Unique locations from 10 to 50 S8500/S8700: Unique locations from 64 to 250 Call Center: Skills per agent from 20 to 60 Call Center: Skill groups per system from 999 to 2,000 Enhance dial plan capabilities Duplicate extension per location Local operator access and feature access code per location Support for Unicode Simplified software pricing! Simplified SW Pricing Structure: CM 2.0:  Simplified SW Pricing Structure: CM 2.0 Converged Communications Server 2.0:  Converged Communications Server 2.0 SIP Proxy and Registrar Instant Messaging and presence Communication Manager SIP trunking IP Softphone Release 5 4602 SIP telephone CCS Architecture:  CCS Architecture IP, Wireless, Digital and Analog Endpoints SIP Endpoints 3rd Party SIP Endpoints 3rd Party SIP Applications Avaya IP Softphone 5.0:  Avaya IP Softphone 5.0 Full-function rich telephony, delivered by Communication Manager 2.0 Adds presence, instant messaging Contact directory with phone numbers and IM “buddy list” IDs Combined phone and IM presence shown Includes call and IM logging capability IM-to-voice, voice-to-IM at touch of a button Standards-based SIP, SIMPLE Solution – Example Collaborative Scenario:  Solution – Example Collaborative Scenario Media Servers:  Media Servers Pentium III 850 MHz 512 MB RAM 40 GB hard drive 100K/300K BHCC 44/64/250 PNs/MGs 44K ports Pentium IV 2.4 GHz 512 MB RAM 40 GB hard drive 100K BHCC 44/64/250 PNs/MGs 3,200 ports Celeron 400 MHz 512 MB RAM 20 GB hard drive 4K/10K BHCC 50 MGs 900 ports LSP S8300 S8500 S8700 H.248 Media Gateways:  H.248 Media Gateways Greater than 50 users Stack up to 10 via octaplane Integrated management CM functionality Analog, DCP, IP endpoints 8 to 40 users Integrated management CM functionality Analog, DCP, PoE endpoints Up to 10 users Stand alone management No CC support Limited functionality Analog endpoints Multi-Tech MultiVoIP G350 G700 G350 - Physical Description:  G350 - Physical Description One HDMM (High-Density Media Module) slot G350-specific DCP and LAN inc. PoE Server slot – S8300-compatible Four Media Module Slots G700-compatible for voice and WAN Analog interface DCP interface WAN interface BRI+PRI 3U chassis, rack or wall-mount 1 analog trunk 2 analog stations Contact closure relay Ethernet WAN interface Ethernet LAN interface Console and USB port S8700 Media Server with MCC1/SCC1 Media Gateway Configuration:  S8700 Media Server with MCC1/SCC1 Media Gateway Configuration Today Tomorrow IPSI TN Module – IP Server Interface DEFINITY Server SI - SCC Migration:  DEFINITY Server SI DEFINITY Server SI - SCC Migration IP Control Non-duplicated, Single Port Network ProLogix Migration to S8500:  ProLogix Migration to S8500 Processor TN798/ TN2402 Tone/Clock TN2182 CLAN TN799x CMC1 MG O.S.=ORYX/Pecos ProLogix Avaya G650 Media Gateway:  Avaya G650 Media Gateway Front View Inside View Avaya G650 Media Gateway 14-slot rack mounted cabinet 8U high (14 in) Redundant, load sharing power supplies Accepts AC or DC input power New backplane bus for extensive maintenance reporting Up to 5 G650 cabinets per stack Applications Enablement CMAPI 2.0 – Providing standards based APIs:  Applications Enablement CMAPI 2.0 – Providing standards based APIs ASAI OSSI CSTA LDAP Java CSTA H.323 RTP Communication Manager What’s Coming in June 2004?:  What’s Coming in June 2004? Communications applications Communication Manager 2.1 Converged Communications Server 2.1 Active/Standby server fail-over Converged infrastructure S8710 Media Server G350 and G700 enhancements Communication Manager API 2.1 Integrated Management Suite 2.1 Communication Manager 2.1:  Communication Manager 2.1 Increased capacities Increase number of LSPs to 250 for S8700/S8500 Increase number of LSPs to 50 for S8300 Multi-national location support Location ID in CDR records Local loss plan and local tone generation Multi-frequency signaling per trunk group IP Compatibility with TDM media T.38 FAX relay Modem over IP Converged Infrastructure Enhancements:  Converged Infrastructure Enhancements G350 call center support Up to 10 agents G350 WAN – DSL Allows connecting WAN port to DSL modem as primary or backup signaling link G350 installability and serviceability enhancements AIW, troubleshooting, alarming, upgrades G350 secure management SSH/SCP, SNMP v3 G700 support of G350 media modules 2 port BRI 4 line + 4 trunk analog 24 port DCP media module for G350 and G700 Converged Infrastructure W310 SCCAN Enabled WLAN Wireless LAN systems that support Voice:  Converged Infrastructure W310 SCCAN Enabled WLAN Wireless LAN systems that support Voice What is it: Dual Network Infrastructure solution: (WiFi and Cellular for Converged Voice, video and data Capability: Voice-enabled WLAN infrastructure than is simpler to deploy, manage and secure than traditional WLAN solutions Benefits and Importance: Solves many of issues with existing WLANs plus provides an excellent foundation for 802.11-based mobile IP Telephony. Also can support SCCAN-enabled handsets from Motorola (planned avail 4Q04) Important element of Mobile Worker initiative in providing foundation for 802.11 voice – important for Campus mobility. Also in Public sector as higher-ed play – second generation WLAN with SCCAN migration. Competitive Positioning: Better Wireless voice support than competing products from Cisco; supports SCCAN Integrating Application & Network Intelligence Multi-layer “dialog” mediated by open industry standards:  Integrating Application & Network Intelligence Multi-layer “dialog” mediated by open industry standards Applications Enablement CMAPI 2.1 – Providing standards based APIs:  Applications Enablement CMAPI 2.1 – Providing standards based APIs ASAI OSSI CSTA LDAP XML CSTA H.323 RTP Communication Manager Applications Enablement Witness Call Recording CMAPI application for Contact Centers:  Applications Enablement Witness Call Recording CMAPI application for Contact Centers Capability: Call recording Capabilities for contact centers What is it: Provides the ability to record, store, and replay customer interactions, evaluate them for quality, and report on agent, group and contact center performance to optimize contact center productivity. Benefits and Importance: Businesses are able to enhance communications with customers by increasing effectiveness of agent training, monitoring, and coaching. ROI in less than 12 months. Introduces a market-leading application in the quality monitoring space to enhance the Customer Interaction Suite offerings Competitive Positioning: Businesses are able to enhance communications with customers by increasing effectiveness of agent training, monitoring, and coaching. ROI in less than 12 months. MultiVantage Communications Applications Speech Application Builder Enhanced Contact Center Services thru Speech Access:  MultiVantage Communications Applications Speech Application Builder Enhanced Contact Center Services thru Speech Access Capability: New Rapid Application Development Environment for Creation of Speech Self Service Solutions What is it: Avaya Speech Applications Builder is a graphical speech services creation environment for rapid development of self service applications. Includes libraries and pre-built components to make it easier, faster, and less costly for customers and BusinessPartners to design, test, deploy, operate, and manage speech self service applications Benefits and Importance: IVR  IR Migration: Speech Applications Builder delivers key component of Avaya whole product solution. Migration tentatively planned as a later phase of GUMP Portfolio: Key milestone within Avaya’s Enterprise Speech Strategy and first module of the Common Suite Application Development Environment Competitive Positioning: Strengthens self service value proposition via reduction of development and deployment costs and shrinking time to market of new speech enabled services. Improves sales competitiveness where prospect requires vendor to ability to develop new speech services in timeframes as shorts 24 hours What’s Being Developed for November 2004?:  What’s Being Developed for November 2004? Communications applications Communication Manager 3.0 Converged Communications Server 3.0 Converged infrastructure Enterprise Survivable Server IP Port Network Connectivity Mixed Port Network Connectivity G250 Media Gateway Communication Manager API 3.0 Integrated Management Suite 3.0 Communication Manager 3.0 Service Continuity:  Communication Manager 3.0 Service Continuity Inter-gateway alternate routing Connection preserving upgrades for duplex servers (S8710) Connection preserving fail-over to and fall-back from LSPs Auto fall-back to primary for H.248 media gateways Locally sourced music and announcements Communication Manager 3.0 (cont’):  Communication Manager 3.0 (cont’) Security and E-911 enhancements Support of E-911 calls from un-named IP endpoints Device location for IP phones – isolated to port Link encryption between IP phones and servers Secure firmware download for Port Networks Enterprise Wide Licensing Expanded Meet-Me conference Same user interface as 6-party meet-me Up to 300 ports for > 6-party conferences MultiVantage Communications Applications Simplifying Customer Purchase Decisions:  MultiVantage Communications Applications Simplifying Customer Purchase Decisions Enterprise Wide Licensing for User Pricing What is it: Provides portability of features and capacity between media servers in the enterprise. EWL is supported only on Linux platforms Benefits and Importance: Supports Cost effective IP Telephony migration. EWL flexible to re-allocate capacity for branch office deployments Converged Communications Server 3.0:  Converged Communications Server 3.0 Extended SIP telephony features Central user directory and permissions management Presence information available for any device and application Selective presentation of presence and availability Large scale SIP conferencing Enhanced availability and survivability Enterprise Survivable Server:  Enterprise Survivable Server ESS (1) Main S8700 Cluster ESS (2) IP Port Network Connectivity:  IP Port Network Connectivity S8700 S8700 PN CSS Mixed Port Network Connectivity:  Mixed Port Network Connectivity S8700 S8700 PN CSS The Connected Personal Workspace From device-centric to user-centric:  The Connected Personal Workspace From device-centric to user-centric Today: Tomorrow: Islands of disconnected communications devices and islands of disconnected workers can be overwhelming, inefficient Islands are connected across devices and to connected workers enabling more interactive and productive communications Presence, multi-modal access, intelligent communication routing Rich applications deliver user centric control Avaya Motorola Proxim Architecture:  “Inside” Enterprise Avaya Media Server (running Communication Manager) & Media Gateway Avaya Motorola Proxim Architecture Avaya/Proxim Voice Enabled WLAN Infrastructure Avaya IP Phones “Outside” the Enterprise Cellular Network Seamlessly hands off call from GSM to 802.11 wireless infrastructure. Even during a conversation! One Phone One Number Fewer missed calls Motorola WiFi/Cellular Dual System Phone Avaya VPNremote® Client Unified Access IP SoftPhone with Video Conferencing Making Video as Easy as a Phone Call :  Unified Access IP SoftPhone with Video Conferencing Making Video as Easy as a Phone Call The Time for Video is Now Applications Enablement CMAPI 3.0 – Next Generation Interfaces:  XML APIs Applications Enablement CMAPI 3.0 – Next Generation Interfaces SIP Secured & Reliable Application Link Web Services Communication Manager CCS What’s In Concept for May 2005?:  What’s In Concept for May 2005? Communications applications Communication Manager 3.1 Converged Communications Server 3.1 Converged infrastructure TN LCC Non hardware duplication Communication Manager API 3.1 Support for VXML Enhance presence support Integrated Management Suite 3.1 Communication Manager 3.1:  Communication Manager 3.1 Service Continuity Control channel dial backup Connection preserving fail-over to and fall-back from ESS Application survivability Increase capacities Trunks Gateways Class of Restrictions Increase manageability, maintainability, and availability Service Continuity Options:  Service Continuity Options Server duplication guards against server failure Alternate routing guards against WAN failure (G350 will have capability to alternate route control link from primary WAN to DSL in June 2004) ESS guards against location failure LSP (and local ESS) guards against local WAN failure What’s On Radar Beyond May 2005?:  What’s On Radar Beyond May 2005? Application survivability enhancements Increased Capacities Conferencing enhancements Video and voice Greater than 10 km separation of servers Large campus media gateway Integration of voice communications with desktop applications: Microsoft Office, Lotus Notes, IBM Worksphere, etc. Continued standards support IPv6 H.460 Personal workspace/dynamic resource utilization Enhanced routing, calling, and coverage DEFINITY SI & CSI (Prologix) Upgrade and Migration Program:  DEFINITY SI & CSI (Prologix) Upgrade and Migration Program Availability: Throughout the US Timing: Orders must be placed between 1/12/04 through 6/30/04 What’s included: Upgrade from an Avaya DEFINITY Server SI or CSI – upgrade software license to Avaya Communication Manager 2.0 and receive one C-LAN board and one IP Media Processor Board FREE. (Savings of $10,000) Migrate to an Avaya S8500 Media Server – receive one C-LAN board and one IP Media Processor Board FREE, at the same time as the migration. (Savings of $10,000) Companion offers for Contact Center and messaging applications and Avaya Global Services Avaya’s Manufacturer Support Policy:  Avaya’s Manufacturer Support Policy Hardware Three years following the End of Sale Date for the product Software Software-only Products Current commercially available major release and previous major release until the End of Sale Date for the last commercially available major release of the Software-only Product Last commercially available major release of the Software-only Product for one year following its End of Sale Date Embedded Software Current commercially available major release of software and the previous major release Last two commercially available major releases of Embedded Software for three years following the End of Sale Date of the last commercially available major release provided that the software meets the software currency requirement described above (current major release or immediately preceding major release) as of the End of Sale Date Avaya Services may provide maintenance support until the limited number of parts run out Why Avaya Your Path. Your Pace. Your Choice.:  Why Avaya Your Path. Your Pace. Your Choice. We help your communications evolve on a path and pace of your choice Easy migration, investment protection Globally, a unique portfolio: applications, systems and services Rich modular software applications 700+ features Industry-standard based systems, free from vendor lock-in Reliable, secure and interoperable Designed for easy third-party development Most comprehensive services Single point of accountability to plan, design, implement, manage and maintain multivendor voice and data networks Slide58:  Thank You

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