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Sony Vaio ESP

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Information about Sony Vaio ESP
Business & Mgmt

Published on March 20, 2009

Author: aprilsystems

Source: slideshare.net

Description

ESP presents an eavesdrop dipstick on the Sony Vaio
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EAVESDROP DIPSTICK #014 Sony Vaio ESP eavesdrop.silhouette.perspective ESP.ED014

Eavesdropping on conversations about the Sony Vaio SAMPLE EAVESDROP REPORT Laptops > Sony Vaio > Overall Scorecard ESP.ED014 Customer Service Brand Name Security Ports/Slots User Friendliness Value Usage Software Hardware Features Performance Connectivity Ergonomics To create a customer value scorecard for the Sony Vaio Challenge Conversations from Consumer Generated Media were analyzed using Natural Language processing techniques including Building Domain knowledge dependent lexicons Classification of dimensions (Performance, Features, Hardware, Ergonomics, Software, Usage, Value, User Friendliness, Connectivity, Ports/Slots, Security, Brand Name and Customer Service) Analysis included competitive analysis (feature wise comparison across other popular laptop brands) Solution The Sony Vaio Customer Service, User Friendliness and Software issues. Specific feedback included Improve design and ergonomics to make it user-friendly and not just slick & stylish Eliminate un-necessary applications which come with the software Take Aways

Conversations from Consumer Generated Media were analyzed using Natural Language processing techniques including

Building Domain knowledge dependent lexicons

Classification of dimensions (Performance, Features, Hardware, Ergonomics, Software, Usage, Value, User Friendliness, Connectivity, Ports/Slots, Security, Brand Name and Customer Service)

Analysis included competitive analysis (feature wise comparison across other popular laptop brands)

The Sony Vaio Customer Service, User Friendliness and Software issues.

Specific feedback included

Improve design and ergonomics to make it user-friendly and not just slick & stylish

Eliminate un-necessary applications which come with the software

Extract themes from user generated content across customer touch points Spark viral trends using web 2.0 concepts over the internet Analyze drivers and patterns behind brand perceptions AT KALEIDOSCOPE, WE LEVERAGE SOCIAL MEDIA Page number 6 of 12 Deliverable eavesdrop report on named brands on a periodic basis Deliverable silhouette report on named brands on a periodic basis Deliverable Strategy Consulting to leverage web 2.0 for your brand ESP.ED014 DOMAIN UNDERSTANDING LEXICONS EARDRUM™ MASHUPS SILHOUETTE EAVESDROP TM PERSPECTIVE

Fractal is a leading provider of customer intelligence to consumer-oriented businesses. Fractal's solutions help companies across the globe drive competitive advantage through a deeper understanding of their customer base, and using this understanding to drive intelligent interaction with customers. United States +1 201 633 8728 Rest of the Globe +65 6443 1926 www.fractalanalytics.com India +91 22 6704 2444 kal.eidoscope.com Kaleidoscope SOCIAL MEDIA ESP ESP.ED014 TM ESP

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