Solsummit2009 Presentation

29 %
71 %
Information about Solsummit2009 Presentation

Published on March 19, 2009

Author: clarkshahnelson

Source: slideshare.net

Description

Clark Shah-Nelson's presentation for SLN SOLSummit 2009

Tools and Techniques for Just-In-Time and Remote Training and Support Clark Shah-Nelson ( nelsoncs@delhi.edu) Coordinator of Online Education, SUNY Delhi SOL Summit 2009 PPT: http: //tinyurl .com/solsummmit2009

Background SUNY Delhi College of Technology: over sixty 1, 2, and 4 year programs Nursing, Veterinary Technology, Culinary Arts, Hospitality, Turf Management IT, Auto Mechanics, Construction Technology, Golf Management approximately 3000 students Fully online programs: Nursing BSN, Vet Tech BBA Predominantly web-enhanced courses Small but increasing number of fully online / asynchronous courses

SUNY Delhi College of Technology:

over sixty 1, 2, and 4 year programs

Nursing, Veterinary Technology, Culinary Arts, Hospitality, Turf Management IT, Auto Mechanics, Construction Technology, Golf Management

approximately 3000 students

Fully online programs: Nursing BSN, Vet Tech BBA

Predominantly web-enhanced courses

Small but increasing number of fully online / asynchronous courses

Online Courses and Enrollments Growth:

Growth:

User Issue Reporting: Are you like me? Do you find: Users issue reports are lacking important details? “ problem with my statistics course” “ gradebook for first assignment” Other staff don’t understand what information you need? Variety of contact information left out

Users issue reports are lacking important details?

“ problem with my statistics course”

“ gradebook for first assignment”

Other staff don’t understand what information you need?

Variety of contact information left out

Something Old…Something New OLD Users call/email me directly for help Largely undocumented Tell how to do in person, on phone NEW Online form, IM widget Helpdesk tickets for all: documentation User choice: videos, text/images, live via web, in person

OLD

Users call/email me directly for help

Largely undocumented

Tell how to do in person, on phone

NEW

Online form, IM widget

Helpdesk tickets for all: documentation

User choice: videos, text/images, live via web, in person

Online Form: Efficient Reporting

Documentation of Issues

Key Tools: Synchronous Communications Widgets - IM Wimzi.com, Meebo.com, Plugoo.com, Skype.com Screensharing - look together Yugma.com (with Skype) DimDim.com iChat (Mac OSX 10.5 users only) Live Webinar/Screencasting DimDim, Yugma VOIP - Skype, Vonage-like SIP phones, integrate with GoogleTalk, etc.

Communications

Widgets - IM

Wimzi.com, Meebo.com, Plugoo.com, Skype.com

Screensharing - look together

Yugma.com (with Skype)

DimDim.com

iChat (Mac OSX 10.5 users only)

Live Webinar/Screencasting

DimDim, Yugma

VOIP - Skype, Vonage-like SIP phones, integrate with GoogleTalk, etc.

Training: Are you like me? Do you find: Difficult to impossible to get everyone together at once Users want the answers right now! By the time your documentation is done, the next version is practically out! By the time users get back to tasks they’ve forgotten how to… More and more users are in remote places. Answer the same questions many times Impossible to plan for all the ways users will want it to work

Difficult to impossible to get everyone together at once

Users want the answers right now!

By the time your documentation is done, the next version is practically out!

By the time users get back to tasks they’ve forgotten how to…

More and more users are in remote places.

Answer the same questions many times

Impossible to plan for all the ways users will want it to work

Something Old…Something New OLD Live synchronous training Printed manual Users go through entire training / manual Training “about” LMS NEW A little live, more asynchronous Web-based (users can print as needed) Users use only what they need Training “in” LMS

OLD

Live synchronous training

Printed manual

Users go through entire training / manual

Training “about” LMS

NEW

A little live, more asynchronous

Web-based (users can print as needed)

Users use only what they need

Training “in” LMS

Something Old…Something New OLD Update changes in Word Doc and email/publish Answering the same question many times in email NEW Update in wiki and point to it Answering the same question by pointing to the wiki page

OLD

Update changes in Word Doc and email/publish

Answering the same question many times in email

NEW

Update in wiki and point to it

Answering the same question by pointing to the wiki page

Key Tools: Asynchronous Wiki (Confluence) Embed images (Snagit, Jing, Skitch), screencasts, etc. Easily update, see old versions User comments/edits Print, export to PDF, Word Screencasts Camtasia/Jing - short(!) step-by-step videos LMS Workshops/Orientations ARE courses in LMS (modeling)

Wiki (Confluence)

Embed images (Snagit, Jing, Skitch), screencasts, etc.

Easily update, see old versions

User comments/edits

Print, export to PDF, Word

Screencasts

Camtasia/Jing - short(!) step-by-step videos

LMS

Workshops/Orientations ARE courses in LMS (modeling)

Confluence Wiki

Why Wiki?

Webinar: Synch/Asynch…

Screencasts: Asynchronous

Fac. Development Idea: Provide training via iPod - subscribed to podcast feed, coupled with Moodle orientation course(s)

Idea:

Provide training via iPod - subscribed to podcast feed, coupled with Moodle orientation course(s)

Hardware iPod Classic (80 gig), case, USB, earplugs Desktop charger (as stand) Remote control AppleCare extended support Cost per each full set: $341.23 Can be re-distributed and reused infinite times

iPod Classic (80 gig), case, USB, earplugs

Desktop charger (as stand)

Remote control

AppleCare extended support

Cost per each full set: $341.23

Can be re-distributed and reused infinite times

Software iTunes Camtasia Studio - narrated screencast videos Feedburner.com - RSS feed Wordpress - blog - http://tinyurl.com/doecast/ Confluence wiki (text/image documentation) http://tinyurl.com/moodletutorials/

iTunes

Camtasia Studio - narrated screencast videos

Feedburner.com - RSS feed

Wordpress - blog - http://tinyurl.com/doecast/

Confluence wiki (text/image documentation) http://tinyurl.com/moodletutorials/

Production Process Identify common training needs Produce short videos with Camtasia - save as MPEG-4 for iPod Upload to blip.tv for auto-Flash conversion for accessibility to all browsers/OS’s Post to blog (blip.tv automates) RSS feeds to iPods

Identify common training needs

Produce short videos with Camtasia - save as MPEG-4 for iPod

Upload to blip.tv for auto-Flash conversion for accessibility to all browsers/OS’s

Post to blog (blip.tv automates)

RSS feeds to iPods

Orientation Users install iTunes on laptop/desktop Orientation to using iPod/iTunes Demonstration of working with iPod Subscribe to podcast and set up iPod Assign users to Moodle course(s) for discussion/support

Users install iTunes on laptop/desktop

Orientation to using iPod/iTunes

Demonstration of working with iPod

Subscribe to podcast and set up iPod

Assign users to Moodle course(s) for discussion/support

Orientation

The Process Users work on own time/space Work on orientation courses as students, then on their own course as designer/instructors Coordinator creates more videos as user requests, questions and issues come in (just in time) Discussion, questions, etc. in LMS courses Get the iPods back(!) and pass them on

Users work on own time/space

Work on orientation courses as students, then on their own course as designer/instructors

Coordinator creates more videos as user requests, questions and issues come in (just in time)

Discussion, questions, etc. in LMS courses

Get the iPods back(!) and pass them on

User Comments: Likes: “ convenience and ability to replay videos while using my computer” “ Being able to watch the video, pause it, and work on the course concurrently.” “ Having access to the material is a great refresher if necessary from one semester to another.”

Likes:

“ convenience and ability to replay videos while using my computer”

“ Being able to watch the video, pause it, and work on the course concurrently.”

“ Having access to the material is a great refresher if necessary from one semester to another.”

More Faculty Comments: Likes “ Ability to learn the material without having to be on campus for a face-to-face training session.” “ Ability to learn at my own pace.” “ If something was unclear, I could review it as many times as necessary.” “ Each of the videos was short and succinct which made it easier to grasp the concepts, review them, and consequently retain the material more effectively.”

“ Ability to learn the material without having to be on campus for a face-to-face training session.”

“ Ability to learn at my own pace.”

“ If something was unclear, I could review it as many times as necessary.”

“ Each of the videos was short and succinct which made it easier to grasp the concepts, review them, and consequently retain the material more effectively.”

VLE as Community Space Moodle Users Group/Faculty Lounge (mailing list, forums, etc.) Committees, Clubs and Discussion Groups “ Vancko Hall Marketplace” - ridesharing, buy/sell/trade

Moodle Users Group/Faculty Lounge (mailing list, forums, etc.)

Committees, Clubs and Discussion Groups

“ Vancko Hall Marketplace” - ridesharing, buy/sell/trade

The End… Questions? Comments? Clark Shah-Nelson [email_address] PPT Presentation: http://tinyurl.com/solsummmit2009

Questions? Comments?

Clark Shah-Nelson

[email_address]

PPT Presentation:

http://tinyurl.com/solsummmit2009

Add a comment

Related presentations

Related pages

SolSummit2009 Presentation: Tools and Techniques for ...

SolSummit2009 Presentation: Tools and Techniques for Just-In-Time and Remote Training and Support May 20, 2015 Education clarkshahnelson
Read more

Advanced Airways Just-in-Time Training - Education

SolSummit2009 Presentation: Tools and Techniques for Just-In-Time and Remote Training and Support
Read more

SOLsummit2009: Mindmelding with fellow edu-digeratis ...

SOLsummit2009: Mindmelding with fellow edu ... This presentation presents ... our presentations will all be shared online via this public SOLsummit2009 ...
Read more

Web 2.0 « theory.isthereason

SOLsummit2009: Mindmelding with fellow edu-digeratis ... Only catch, syncing audio with the Shareshare presentation takes up a lot of my time ...
Read more

Training Support | LinkedIn

View 891 Training Support posts, presentations, experts, and more. Get the professional knowledge you need on LinkedIn.
Read more

Remote Training | LinkedIn

View 7588 Remote Training posts, presentations, experts, and more. Get the professional knowledge you need on LinkedIn.
Read more

Kevin Lim: Flavors.me

cyberculturalist // social cyborg
Read more