Published on February 16, 2014
Incorporating Social Media into the Fundraising Strategy Inna Tarabukhina 2013
Attitude shift – from periphery into the center Brief overview of top Social Media Channels Social Media in fundraising Streamlining Social Media – how not to get caught up
Social Media has moved from the peripheral to the central It has become elaborate and userfriendly, making it Accessible Easy to use Effective and reliable Embracing Social Media will determine success of a campaign or effort
Primarily an internet-based tool for sharing and discussing information Can take various shapes – think broadly! Facebook, Twitter, etc are optimization channels for Social Media All Facebook is Social Media, but not all Social Media is Facebook Social Media is a conversation on the Internet, that has been localized to various platforms
Being engaged with your donors is key Relationships underlie both your cause and how you plan to achieve it Conversations on Social Media are nonstop This means you can tap into the conversation, and engage people to your advantage You cannot control the exchange of information at large, but you can manipulate it and become a key interlocutor
Facebook Twitter Google Plus Tumblr Pinterest LinkedIn Flickr Instagram YouTube Vimeo
Different platforms are optimized for different content Content Visual Instagram Pinterest Content Heavy Video YouTube Vimeo Instagram Tumblr Facebook Interactive Twitter Facebook
Before you can get donations, you must have donors – Audience Acquisition Value Flexibility Involving Audience
Value Your posts must add value to the conversation You must give to get Share expertise, insights and opinions Your Social Media followers are not numbers – they are people, in real time Approach every post as you would a conversation No one wants to talk about you all the time!
Use value to engage your audience with your cause Provide sufficient background to make it obvious that your cause is worthwhile Show that supporting the cause will add even more value Use the cause or effort as a valuable contribution to the existing conversation Make bridges, show connections and applications
Flexibility Stay in beta – be prepared to tailor and tweak your strategy at any point Maintains an open mind to new opportunities Allows for effective troubleshooting and alternatives Keeps the door open for continuous improvement
Keeping an eye on the trends Allows to tap into the influencers quickly People or organizations who already have a distinct presence in the target community Jumping on the band wagon gives access to a broader network Credibility by association Social Media is evolving all the time (eg. Video feature on Instagram) A flexible strategy allows for effortless adaptation
Involving Maintain an ongoing reciprocal relationship with your audience/potential donors: Reply to comments Encourage and then acknowledge Likes/Shares Follow back Retweet/reply to tweets Show appreciation Conduct opinion poles; discuss results; facilitate discussion
Your activity on Social Media mirrors your commitment and your vision of your donors Appreciation fosters mutual respect and credibility Make the community want to be associated with your cause or mission
Share your story and do your research Make your perspective relatable and easy to understand Find organizations or people with similar backgrounds/passions/missions and connect! ○ Pool networks to build Internet presence Action Points: Video testimonials or success stories An engaging blog/website posts on the origins and direction
Embrace Variety Internet allows for anything from text to videos and images – use them! Visual images are easy to share Videos are engaging and allow a break from text-based material ○ Show, not tell Action Points Develop an archive of visual posts optimized for sharing Create a small video series captioning the essence of the organization. Show the donors where and money will go and why
Go from specific to the general Find the influencers in the community and foster relationships with them Show your support for associated organizations Action Points: Scout Twitter and Facebook for similar organizations Engage with these organizations by linking their page, following them on Twitter and tweeting a conversation Use action words and make donations easy “Like for More” “Donate Now” Track the flow – use popular hashtags and tags
Social Media is extensive. Take advantage of existing optimization tools HootSuite Allows you to keep track of all your social media platforms and post from one common site Avoids having to log into multiple sites Registered non-profits receive a 15% discount (free version has limitations)
It is key that posts are regular, valuable and relevant Use websites that allow for queuing of posts Pre-scheduled Twitter posts ○ FutureTweets.com Queued Tumblr posts Link multiple accounts – Facebook with Twitter; Twitter and Facebook plug-ins for Websites, for cross-sharing
Take advantage of apps! StayClassy.org ○ “Nonprofits can accept donations from a website, create custom fundraising campaigns for marketing, launch peer-to-peer fundraising campaigns, and sell tickets or registrations to events.” ○ Can be incorporated into Facebook
To get the most from Social Media, understand how it works Internet likes content. Your content is your value. Internet likes reliability. Post regularly, in a variety of formats. Internet is a platform for Conversation 2.0. Give to get Internet “evolves.” So should your strategy. Look for trends and use them to your advantage.
Donations Building relationships via Social Media Valuable Content
Identify an organization with a similar mission Using LinkedIn and the organization’s Website, find the structural hierarchy and identify key decision makers Follow the organization on Twitter and tweet an introductory tweet Like the organization on Facebook and post an invitation to an upcoming event/share an image/like and share an event or recent post by the organization Contact the key decision makers to negotiate cooperation, a partnership or cross-promotion The organization’s existing network will be an asset for building community presence and awareness
If you have any questions, feel free to contact me at email@example.com
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