Social media 101: People Need People

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Information about Social media 101: People Need People
Social Media

Published on October 17, 2014

Author: valentinatrik

Source: slideshare.net

1. Social Media 101.People Need People

2. Social Media 101 2 Valentina Trikounaki Communication & Web Content Specialist Al. Soutsou 19, 10671, Athens W www.socialeyes.gr E valentina@socialeyes.gr T 6949599546 …an introduction

3. 3 …contents 1 Why use Social Media for my business? 2 Why pay for Social Media services? 3 What should you know about it? 4 What can you do to help?

4. 1 Why use Social Media for my business?

5. 5

6. 6

7. March 2014 Social Media Marketing for the Tourism Industry 7

8. March 2014 8 …the landscape has changed

9. Social Media Marketing for the Tourism Industry 9

10. March 2014 10 …the Word of Mouth importance •Word of Mouth was the first form of marketing. •Word of mouth has ALWAYS been the most effective way of getting new business. •People have always trusted their friends opinions.

11. March 2014 11

12. March 2014 12

13. March 2014 Social Media Marketing for the Tourism Industry 13

14. Social Media Marketing for the Tourism Industry 14 People are talking about your brand right now.

15. 15 Some people will love you

16. 16 Some people won’t like you

17. 17 But they are talking about you.

18. 18 We have reached a point where: 90% of people trust recommendations from their friends. 70% of people trust consumer opinions posted online. (Source: Nielsen Global Trust In Advertising Survey)

19. 19 80% of consumers change their mind after reading a single bad review. (Source: Cone Communications) One negative review can cost you 30 customers. (Source: Convergys) 7 in 10 who read reviews share them with friends, family & colleagues thus amplifying their impact (Source: Deloitte & Touche)

20. 20 Don’t you want to join the conversation?

21. 2 Why pay for Social Media services?

22. 22 Perception 1

23. 23 “...well, I am already using Facebook for my personal profile so why should I pay for someone to do it for my Business”?

24. 24 Response 1 …on the basic end of the spectrum Can you keep up with an industry moving at the speed of light?

25. Social Media Marketing for the Tourism Industry 25 What is a hashtag?

26. 26 Perception 2 “Social media skills and expertise are merely common sense that every marketing professional/ department already has”.

27. 27 Responce 2 …on the advanced end Get the most out of your Social Media.

28. 28

29. 3 What should you know about it?

30. 30

31. Social Media Marketing for the Tourism Industry 31

32. Social Media Marketing for the Tourism Industry 32

33. 33 -Simply Start and Start Simply -Set Clear Objectives -Develop a Tactical Plan -Select the Right Tools -Measure your Results -Talk to the social media coordinator daily/ weekly -Think of your website as the center of your universe

34. 34 …typology 3 types of businesses based on awareness & practices -Customer Control -Image Control -Customer Engagement

35. 35 Effective use of social media combines excellent customer service, expertise and quality, dependable and engaging content, and sheer delight. Social-media presence must also reflect a company’s advertising, marketing and public-relations efforts.

36. 4 What can you do to help?

37. 37 You, my friend, are a brand.

38. 38 Start thinking of yourself as a brand.

39. 39 Keyword Authenticity

40. 40 Every tweet you send, every status update you make, every picture you share, contributes to your personal brand.

41. 41 Keyword Reinvent

42. 42 Need Help? Download Dorie’s Reinvention Self-Assessment

43. Checklist 1.Design your snippet: Google+ 43

44. Social Media Marketing for the Tourism Industry 44 2. Make your resume search- friendly: LinkedIn

45. Social Media Marketing for the Tourism Industry 45 3. It’s all about you, baby: your profile on your site

46. 46 4.Twitter

47. 47 5.Facebook

48. Social Media Marketing for the Tourism Industry 48 6.Vimeo &YouTube

49. Social Media Marketing for the Tourism Industry 49 7.Tumblr

50. 50 8.Quora

51. 51 9.About me

52. 52 10.Delicious

53. 53 11.Flickr

54. 54 12.Slideshare

55. 55

56. 56 Thank you

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