Social Crm Strategy Framework Statement

50 %
50 %
Information about Social Crm Strategy Framework Statement
Business & Mgmt

Published on October 8, 2009

Author: wimrampen

Source: slideshare.net

WimRampen’s Social CRM Strategy Framework Statement A SOCIAL CRM STRATEGYIS ALL ABOUT UNDERSTANDINGWHOTHECUSTOMERIS THROUGHLISTENING TO, ENGAGINGWITHANDCOLLABORATIONBETWEENCUSTOMERS, EMPLOYEES AND PARTNERSAND AIMED AT DEVELOPING INNOVATIONSTHAT ALLOW CUSTOMERSTO DO WHATJOBSTHEY NEED TO DO, BY MEANS OF A PERSONALIZEDDESIGNOF THE SERVICE EXPERIENCE THAT EMPOWERSCUSTOMERS, EMPLOYEES AND PARTNERSTO INFLUENCE HOW WELL CUSTOMERS AND COMPANIES CAN MEET THEIR DESIRED OUTCOMES Statement & design by Wim Rampen

Add a comment

Related presentations

Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...

30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...

Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...

With three established projects across the country and seven more in the pipeline,...

Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...

What is research??

What is research??

April 2, 2014

Explanatory definitions of research in depth...

Related pages

What a Social CRM Strategy is All About | CustomerThink

What a Social CRM Strategy is All About ... there is a more specified set of elements needed to define a Social CRM strategic framework statement.
Read more

Social CRM as a business strategy - Journal of Database ...

Social CRM as a business strategy. ... Michael Starkey 3 and The Customer Framework ... In addition, social customer relationship management ...
Read more

Case Assignment - Social Services - SAP Library

Business Rule Framework in CRM; Business Rule Framework for Social ... Case Management in a case assignment ... strategy supports the ...
Read more

IBM - From social media to Social CRM: What customers want ...

... the integration of social media with customer relationship management (CRM) strategies ... "From social media to Social CRM: What customers want" (1.24MB)
Read more

Social CRM Strategy Definition - Smart Insights Digital ...

Social CRM Strategy Definition. ... This is useful addition to the framework of 18 CRM processes of Social CRM covered in the Altimeter Social CRM ...
Read more

The Customer Relationship Management Frameworks/Models ...

2.2 The CRM Customer Relationship Management Frameworks/Models. ... Management CRM strategy framework. ... social networking capability and ...
Read more

Customer Relationship Management in the Social Age: A Best ...

The Customer Relationship Management in the Social ... of social CRM strategy and planning ... the broader eCRM strategy. A new eCRM planning framework.
Read more

Siebel CRM Statement of Direction 2014 - Oracle ...

Oracle’s Siebel CRM Statement of Direction 3 Oracle’s Commitment to Siebel CRM Innovations Applications Unlimited is Oracle's plan to continue ...
Read more

The big picture: How to build a CRM strategy | MyCustomer

The big picture: How to build a CRM strategy . ... provided that it operates within the framework of a customer-centric strategy. ... video and social ...
Read more