SmartPhone Customer Surveys

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Information about SmartPhone Customer Surveys

Published on September 14, 2010

Author: opinionmeter


SmartPhone Customer Surveys : SmartPhone Customer Surveys Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback OPINIONMETER Slide 2: OPINIONMETER What are SmartPhone Surveys? Use the latest technology and survey software Allow you to build an active mobile feedback community Downloaded to customers’ personal iPhones, iTouch and iPads plus other SmartPhone devices Include multimedia support and voice recording for verbatim comments in the customer’s own voice Capture customers’ decision processes, attitudes and satisfaction at the Point-of-Experience Slide 3: The Importance of Point-of-Experience Surveying Capture immediate, spontaneous feedback when and where experienced, not days or weeks later On-site, on-time, on demand surveying eliminates reporting delays Allows low score satisfaction alerts to trigger instant response Easily customized in the field for different languages and target audiences Digital data capture saves rekeying labor, minimizes errors Instant access to actionable data from anywhere OPINIONMETER Slide 4: Distribute Directly to Customers with SmartPhone Surveys SmartPhone Surveys let you Build mobile feedback communities Invite loyal users to participate in feedback studies Capture mobile feedback immediately Personalize the survey experience to each individual Include contests, quizzes, multimedia and voice recording Anytime, anywhere surveying capability SmartPhone Surveys applications Ongoing customer dialogue Learn frequent vs. occasional customer habits, preferences Customer service feedback Banks, retail & service providers OPINIONMETER Slide 5: Use SurveyManager to Design and Deploy SmartPhone Survey Programs Use OMI question & response resource libraries – or – Write your own questions and responses Simple, intuitive and easy to use Web-based: No software needed to install SurveyManager You control all management tasks to design, deploy and report data OPINIONMETER Slide 6: SurveyManager Report Features Standard Summary Reports Customer Satisfaction Scores Customized Reports Graphs and Charts within Reports Automated Reporting Templates OPINIONMETER Slide 7: SurveyManager Report Flexibility Trend Analysis Unlimited Cross Tabulation Filtering Variations During a Day Filtering: Segmenting Customers Relative Local Performance OPINIONMETER Slide 8: Examples of SmartPhone Surveys OPINIONMETER Tablet iPad Tablet iPad PDA Kiosk Slide 9: Opinionmeter Serves a Broad Spectrum of Industries Worldwide Workforce Education Transportation Retail Healthcare Hospitality Government Financial OPINIONMETER Slide 10: Automated, real-time survey tools Integrated with the latest technology in mobile device platforms and software Invaluable customer insight captured at the Point-of-Experience Immediate, actionable data available anywhere, anytime Reports and data accessible from any Web browser Easy, convenient and cost-effective Now, let’s start working together on your customer satisfaction and feedback programs OPINIONMETER SmartPhone Surveys by OpinionMeter Slide 11: OPINIONMETER Opinionmeter International, Ltd. 1-888-OPMETER

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