Smart Digital City 360º - “Feel the pulse of the Citizen in Real Time”

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Information about Smart Digital City 360º - “Feel the pulse of the Citizen in Real Time”

Published on September 7, 2016

Author: paradigms2015

Source: slideshare.net

1. Smart Digital City 360º PowerPoint

2. Smart Digital City 360º Participate Watch Secretary Communicate Status Setup

3. Digital Smart City 360º Digital Smart City 360º Unicorn PLATAFORM Allows full customization adjusted to customer layout (image, colors, etc.)

4. Smart Digital City 360º City/Parish Council may use the APP to request citizen’s opinions/participation Allows citizens to place specific requests through mobile devices, eliminating the need to log into a web service or go to the Town Hall. Allows the analysis of requests’ status, registration of occurrences, and provides an overview of citizens’ opinion regarding any relevant subjects that may affect population. Allows photographic record of various types of occurrences and the enclosure of suggestions, as well as the access to useful/emergency numbers Increases proximity of City/Parish Council by sharing information, news and events with citizens. Space reserved for setup data concerning the user of the Application (e.g. name, address, email, phone no., areas of interest, etc.) Smart Digital City 360º Feel the pulse of the Citizen in Real Time Participate Watch Secretary Communicat e Status Setup

5. Smart Digital City 360º Participate Watch WITH RESPONSE DEADLINE NO RESPONSE DEADLINE REGISTRATION OF EVENTS INTERVENTIVE CITIZEN IDEAS AND SUGGESTIONS FREE PHONE NUMBERS Secretary Communicate Status Setup CONFIGURATION PARTICIPATE WATCH SECRETARY NEWS RELEASE EVENTS DISCLOSURE REQUIREMENTS SET UP A MEETING ASK FOR SERVICES ASK FOR TRANSPORT WATER COUNTER

6. Smart Digital City 360º Participate Atento Guiché Comunica Status Configura

7. Smart Digital City 360º Participate WITH RESPONSE DEADLINE NO RESPONSE DEADLINE

8. Smart Digital City 360º Participate Com Prazo de Resposta Sem Prazo de Resposta NO Response Deadline WITH Response Deadline Smart Digital City 360º Participate Interest Groups Type of questions the will remain available for an indefinite period, and can be used to acquire citizens’ opinions on an ongoing subject. Citizens’ opinions on that subject can be changed/updated every day if necessary. Type of questions that will prompt citizens to answer within a predetermined period. By tapping this button, citizen is encouraged to enter his/her areas of interest. The system will process this data as follows: 1) Select the info/contents that will be conveyed (e.g. news, events, etc.); 2) Select the matters of interest on which citizen will be asked to participate/give opinion in future surveys. The purpose is to monitor the overall perception of the community on specific matters, as well as to gain information on citizens’ opinions’ regarding future decisions in those areas of interest.

9. Smart Digital City 360º Participate WITH RESPONSE DEADLINE

10. 0% 10% 20% 30% 40% 50% PÉSSIMO MEDIOCRE SATISFATÓRIO BOM EXCELENTE VERY POOR POOR REGULAR GOOD EXCELLENT Smart Digital City 360º Participate WITH RESPONSE DEADLINE IMMEDIATE AND TIMELY MONITORING Once launched, this solution will allow immediate and timely monitoring of citizen’s opinions and concerns on all ongoing subjects (polled subjects). For example, the displayed graph shows the opinions of citizen’s on the state of roadways in a specific neighborhood (results of poll dated 12/31/2015). The launched question “How do you rate the state of the roads in your neighborhood?” allowed for corresponding possible answers ranging from “Bad” to “Excellent”. These type of questions may be used to assess the state of various topics, such as, sidewalks, lighting, gardens, etc.) Com Prazo de Resposta Sem Prazo de Resposta NO Response Deadline WITH Response Deadline Smart Digital City 360º Participate Interest Groups Questions with a predefined validity period (usually very limited) for collecting citizen’s responses.

11. Smart Digital City 360º IMMEDIATE AND TIMELY MONITORING The biggest advantage of this tool is its usefulness as an instant perception assessment/poll mechanism, i.e., polls/notices can be sent whenever needed and the inbuilt PUSH function will alert citizen that there is a new notification. This will allow for an instant return feedback on the launched subject. Although it may depend on the timely reading of a static question (the info/poll launched at a certain date/time), it still provides a quick return of citizens’ opinions on specific topics. Basically, it enables the collection of precise/timely information, which, in itself, may help management in the decision making processes. VERY POOR POOR REGULAR GOOD EXCELLENT STATE OF THE ROADS IN YOUR NEIGHBORHOOD (OBTAINED OPINION - DAY 31.12.2015) 0% 10% 20% 30% 40% 50% VERY POOR POOR REGULAR GOOD EXCELLENT “You can’t manage what you don’t measure!” Participate WITH RESPONSE DEADLINE

12. Smart Digital City 360º WITH RESPONSE DEADLINEParticipate City Parish Council Citizen Population City/Parish Council decides to launch a quick poll on a specific subject and requests that answers are returned within a certain timeframe. The poll is sent to “n” citizens that reside in that city/neighborhood. What is your opinion on the work carried out during the current term of office? Excellent Good Regular Smart Digital City 360º Participate Poor Very Poor Interest Groups WITH Response Deadline Com Prazo de Resposta Sem Prazo de Resposta NO Response Deadline WITH Response Deadline Smart Digital City 360º Participate Interest Groups

13. Com Prazo de Resposta Sem Prazo de Resposta Term Analysis WITH Deadline - Results Day 31-12-2015 VERY POOR POORREGULAR GOOD EXCELLENT Population Size 59.559 Citizens Sample Size 21.441 (36%) Smart Digital City 360º Participate WITH Response Deadline Smart Digital City 360º WITH RESPONSE DEADLINEParticipate City Parish Council Citizen Population Citizens’ answers are returned. What is your opinion on the work carried out during the current term of office? Excellent Bom Regular Smart Digital City 360º Participate Poor Very Poor Interest Groups WITH Response Deadline Good

14. Smart Digital City 360º Participate NO RESPONSE DEADLINE

15. 0% 10% 20% 30% 40% 50% JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ STATE OF THE ROADS IN NEIGHBORHOOD (MONTHLY DEVELOPMENTS YEAR LONG) PÉSSIMO MEDIOCRE SATISFATÓRIO BOM EXCELENTE Smart Digital City 360º MONITORING THE CITIZENS’ OPINION PROGRESS This alternative implementation will allow authorities to monitor the progress of citizens’ opinions on the various aspects that involve the City/Parish Council. For example, the displayed graph shows the changes in citizens’ opinion (between JAN and DEC) regarding the evolution of the conservation of roadways in a specific neighborhood. The online capture of answers reflects the (daily) progress of citizens’ opinions. A great advantage of this system is its ability for graph online display of the up-to-date evolution for all collected information. It is an excellent tool for Quality Assurance monitoring/evaluation. Participate NO RESPONSE DEADLINE Com Prazo de Resposta Sem Prazo de Resposta NO Response Deadline WITH Response Deadline Smart Digital City 360º Participate Interest Groups Questions with no predetermined timeframe (will remain indefinitely open/available) and can be used to collect citizens’ responses.

16. Smart Digital City 360º MONITORING THE CITIZENS’ OPINION PROGRESS This implementation makes it possible to record multiple readings (daily/monthly/etc.) that will provide a continuous data inflow that point at trends which can subsequently be used to assess if progress is on track (or not) with the previously defined goal. Basically, it enables an online monitoring of events as well as an assessment of the impact of adopted measures so that, once data is analyzed, timely and proactive counter-measures can be taken, if necessary, before any potential problems can arise. In other words, the proposed solution will provide the online means to form a perception concerning a specific subject/event/problem and display follow-up charts. These can be incorporated in dashboards and barometers and used to monitor benchmarks derived from the various responses. This is the ultimate monitoring/feedback tool, rooted in a “democratic online poll system”, which can support future management decisions! VERY POOR POOR REGULAR GOOD EXCELLENT OPINION DATA OBTAINED ON 31/12/2015 0% 10% 20% 30% 40% 50% JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ MONITORING PROGRESS - MONTHLY ANALYSIS 2015 VERY POOR POOR REGULAR GOOD EXCELLENT MONITORING THE STATE OF ROADS IN YOUR NEIGHBORHOOD “You can’t manage what you don’t measure!” Participate NO RESPONSE DEADLINE

17. Smart Digital City 360º MONITORIZAÇÃO EVOLUTIVA The example shown in the previous slide provides an overview of the usage capabilities of our solution. By regularly collecting citizen’s opinions, you can easily pinpoint aspects that are not doing well. The green line, reflecting the favorable opinions, is decreasing and the red line, reflecting the negative opinions, is growing. The mechanism that translates the received answers into graphs allows an easy overview of trends. In this case we can see the growing dissatisfaction of citizens with the state of roads, signaling a matter that should be accounted for. The simple perception/observation that there is an arising problem is halfway to the solution. In this case (relates to July) the solution was able to help beak-down the problem, define corrective measures and keep on monitoring the evolution of opinions and the success rate/impact of implemented measures. It should be stressed that the analysis of the graphic evolution of records allows you to act proactively or even correctively in specific situations, before they reach the full proportions of problem. Positive Trend Negative Trend MONITORING THE STATE OF ROADS IN YOUR NEIGHBORHOOD “You can’t manage what you don’t measure!” Participate NO RESPONSE DEADLINE MONITORING PROGRESS - MONTHLY ANALYSIS 2015

18. Smart Digital City 360º Guiché Comunica Status ConfiguraWatch

19. Smart Digital City 360º Watch REGISTRATION OF EVENTS INTERVENTIVE CITIZEN IDEAS AND SUGGESTIONS FREE PHONE NUMBERS

20. Smart Digital City 360º Ideias and Suggestions Registration of Events Smart Digital City 360º Watch Allow citizens to register occurrences that require intervention from City Services. Allow citizens to present to City/Parish Council a proposal for intervention or local rehabilitation. Watch Free Phone Numbers Interventive Citizen Section is based on the premise that "everything can be improved". It allows citizens to submit ideas or suggest improvements. This section provides citizens with an easy and quick overview of important information such as addresses/contacts of public local services, emergency contact numbers, etc. Citizens will open App, select this section, and will be able to place a phone call to the chosen number (firefighters, hospital, etc.).

21. Smart Digital City 360º Watch Roads Street lighting Sidewalk Pavement Hygiene Gardens Others Smart Digital City 360º Watch Registration of Events

22. Smart Digital City 360º Watch REGISTRATION OF EVENTS

23. Smart Digital City 360º Roads Atento Registration of Events Smart Digital City 360º Watch Registration of Events Send Event Title: Event Description: Take a Photo Take a photo and tell us your location: Preview of Photo(s) + Photos Signal Strength 2 / 4 50% Nr Satellites

24. Smart Digital City 360º Watch INTERVENTIVE CITIZEN

25. Smart Digital City 360º Gardens Watch Interventive Citizen Smart Digital City 360º Watch Interventive Citizen Send Event Title: Event Description: Take a Photo Take a photo and tell us your location: Preview of Photo(s) + Photos Signal Strength 4 / 4 0% Nr Satellites

26. Smart Digital City 360º Watch IDEAS AND SUGGESTIONS

27. Smart Digital City 360º Others Watch Ideas and Suggestions Smart Digital City 360º Watch Ideas and Suggestions Send the Idea / Suggestion Title: Description of Idea / Suggestion: Browse: Would you prefer to send us a file: Idea Suggestion

28. Smart Digital City 360º Watch FREE PHONE NUMBERS

29. Smart Digital City 360º Watch Free Phone Numbers Smart Digital City 360º Watch Free Phone Numbers Smart Digital City 360º Watch Free Phone Numbers House Contacts Useful Numbers House of “XYZ” Parish of “AAAA” Parish of “BBBB” Telephone: 2XX XXX XXX Mobile: 9XX XXX XXX E-mail: cminfo@xxxxxx.pt Address: Street of Xxxxx de Xxxxxxxxx, nº YY 9999-999 XXXXXXXXX WebSite: www.xxxxxx.com Emergency Numbers Police Department Fire Station Public Security Police Telephone: 2XX XXX XXX Mobile: 9XX XXX XXX E-mail: cminfo@xxxxxx.pt Address: Street Xxxxx de Xxxxxxxxx, nº YY 9999-999 XXXXXXXXX WebSite: www.xxxxxx.com Hospital Nacional Guard Civil Protection Free Numbers

30. Smart Digital City 360º Atento Comunica Status ConfiguraSecretary

31. Smart Digital City 360º Secretary REQUIREMENTS SET UP A MEETING ASK FOR SERVICES ASK FOR TRANSPORT WATER COUNTER

32. Smart Digital City 360º Secretary REQUIREMENTS

33. Smart Digital City 360º Secretary Requirements Set Personal Data Resident Card Several Occupations Car Cemetery Endorsement Others … Smart Digital City 360º Secretary Requirements

34. Smart Digital City 360º Secretary Requirements Smart Digital City 360º Secretary Requirements Smart Digital City 360º Secretary Requirements Resident Card Resident Card (2nd Copy) Resident Card (Renovation) Resident Card (Replacement) Resident Card Resident Card Your request is under evaluation. Please appear before our office within x days. To complete the process you must present the following documents: - Valid ID; - Copy of VAT number; - Residence Certificate issued by the competent authority; - Copy of Driver’s License; - Copy of Registration Certificate. Resident Card Set Personal Data Allows citizens to remotely request documents (displayed example shows Resident Card). Citizen enters request and is alerted to the need to provide paper documentation when picking up the process at local Registry. This will prevent crowding registry offices, decreases waste of paper, reduces bureaucracy and the processes run with greater fluidity and less misunderstandings. Submit Request Set Personal Data

35. Smart Digital City 360º Secretary SET UP A MEETING

36. Smart Digital City 360ºSmart Digital City 360º Smart Digital City 360º Secretary Set Up A Meeting Function / Title Set Up a Meeting With: Secretary Set Up A Meeting Set Personal Data Person Date: End Time: Start Time: -- : -- -- : -- Submit Request Your meeting request will be examined. To cancel meeting, please call our free phone number! You will receive confirmation or reschedule alternative within a few hours. Thank You! Set Up a Meeting With: Secretary Set Up A Meeting Set Personal Data Function / Title

37. Smart Digital City 360º Secretary ASK FOR SERVICES

38. Smart Digital City 360º Secretary Ask For Services Smart Digital City 360º Secretary Ask For Services Smart Digital City 360º Secretary Ask For Services Configura Dados PessoaisSet Personal Data Detail Type of Object: Collect Large-scale Objects Paper / Card Packaging Electronic Waste Waste Garden Green Waste Construction / Demolition Submit Request What services do you wish to ask for: Collect Large-scale Objects / Rubble Collect Animal(s) Request of Containers Request of Transport Others… Signal Strength 4 / 4 0% Nr Satellites Set Personal Data

39. Smart Digital City 360º Secretary Ask For Services Smart Digital City 360º Secretary Ask For Services Smart Digital City 360º Secretary Ask For Services Set Personal DataConfigura Dados PessoaisSet Personal Data Detail Type of Animal(s): Report Pest (Cockroaches, Mice, ...) Collect Large Animal Dead Collect of Small Animal Dead Collect Abandoned Animals Collect Wounded or Sick Animal Submit Request What services do you wish to ask for: Collect Large-scale Objects / Rubble Collect Animal(s) Request of Containers Request of Transport Others… Signal Strength 6 / 4 0% Nr Satellites

40. Smart Digital City 360º Secretary Ask For Services Smart Digital City 360º Secretary Ask For Services Smart Digital City 360º Secretary Ask For Services Configura Dados PessoaisSet Personal Data What services do you wish to ask for: Collect Large-scale Objects / Rubble Collect Animal(s) Request of Containers Request of Transport Others… Signal Strength 4 / 4 0% Nº Satélites Select the most suitable option: Request of Containers Request of Garbage Bags Request of Tapes for Urban Waste Request of Recycle Bins Request of Ecopoints Request of Glass Containers Set Personal Data Submit Request

41. Smart Digital City 360º Secretary ASK FOR TRANSPORT

42. Smart Digital City 360º Secretary Ask For Transport Smart Digital City 360º Secretary Ask For Transport Smart Digital City 360º Secretary Ask For Transport Set Personal Data Transport of 9 Seats Vehicle Using Objective: Request of Transport: Bus Using Objective: Date: End Time: Start Time: -- : -- -- : -- Submit Request Set Personal Data Your request will be analyzed and please wait for feedback to know the progress of your request. We inform you that you might be contacted by our services to provide any further information needed. Thank you! Request of Transport: Responsible: ....................... Travel Match Destiny Arrival Local Day Hour

43. Smart Digital City 360º Secretary WATER COUNTER

44. Smart Digital City 360º Secretary Water Counter Smart Digital City 360º Secretary Water Counter Set Personal DataConfigura Dados PessoaisConfigura Dados Pessoais Smart Digital City 360º Secretary Water Counter Submit Reading Water Counter Reading: Installation Number: Client Number: Photo 2 Count Value: Signal Strength 8 / 4 0% Nr Satellites Photo 1 Your reading has been sent. Soon we will proceed to update your data. Thank you! For more information, contact us through our free phone numbers, or "click" on the button below! Water Counter Reading: Free Phone Number - Water Readings 800 XXX XXX

45. Smart Digital City 360º Atento Guiché Status ConfiguraCommunicate

46. Smart Digital City 360º Comunicate NEWS RELEASE EVENTS DISCLOSURE

47. Smart Digital City 360º News Release Smart Digital City 360º Comunicate Comunicate Events Disclosure The App can be used as a regional communication tool for the most recent news/ events that are deemed important for the community. The solution can facilitate: - The disclosure of information with pertaining information for the population (announcements, warnings, notices, appeals, etc.). - The promotion and development of local and regional identity and culture; - The cultural promotion of people in the region; - The protection and promotion of cultural heritage in the region. The App can be used as an advertising agent for events or as a reminder tool so that it triggers alerts a week or a day before a given event, reminding users of that occurrence and displaying the latest news associated with it. It can also be used to support receptivity analyses/evaluations for the realization of future events, depending on citizens’ adherence and usage frequency. If the number of users is so high that it can be used for statistical purposes, it will have the added advantage of providing a better and more precise reading of user receptivity/confirmation of attendance at an event and consequently, enabling a better and more accurate choice of the location which is likely to hold that event. Decision-making processes will use as reference the statistical inference of the sample data.

48. Smart Digital City 360º Comunicate NEWS RELEASE

49. Smart Digital City 360º Setup Configuration Send New Configuration Personal Data Interest Groups Smart Digital City 360º Comunicate News Release News Filter - Interest Groups Smart Digital City 360º Comunicate News Release News Title 1 News Header 1 …….. … …….. ……. ……… ……..…… ……. … … … …. …. ………….. … …………….. ….… … …… ………….. ……. …………………… .. ………..…… ……… .. …….. ……. ……… …….. … …….. …………. ……… ………….. ……. … … … …. …. …………….. … …………….. .. ……………….. ……. …………………… .. …………………… PHOTO News Title 2 News Header 2 …….. … …….. ……. ……… ……..…… ……. … … … …. …. ………….. … …………….. ….… … …… ………….. ……. …………………… .. ………..…… ……… .. …….. ……. ……… …….. … …….. …………. ……… ………….. ……. … … … …. …. …………….. … …………….. .. ……………….. ……. …………………… .. PHOTO If there are no configured interest groups, news will be displayed by date, i.e., the most recent will be on top and the oldest will be moved down. Tapping this button will display the defined interest groups and respective ranking. If these have not been set, the Citizen may access the configuration section and change the required parameters. Technology / Science Education Health Culture Music Tourism Sports

50. Smart Digital City 360º Comunica News Release Smart Digital City 360º Comunicate News Release News 1 News 2 News 3 News 4 News 5 News 6 Interest Group Health Interest Group Tourism Interest Group Sports News Filter - Interest Groups Presentation of news already with Interest Groups defined.

51. Smart Digital City 360º Comunica EVENTS DISCLOSURE

52. Smart Digital City 360º Comunicate Divulgação de Eventos Smart Digital City 360º Comunicate Interest Group Music Interest Group Tourism Events Disclosure News Title 1 News Header 1 …….. … …….. ……. ……… ……..…… ……. … … … …. …. ………….. … …………….. ….… … …… ………….. ……. …………………… .. ………..…… ……… .. …….. ……. ……… …….. … …….. …………. ……… ………….. ……. … … … …. …. …………….. … …………….. .. ……………….. ……. …………………… .. …………………… … ……. …………………… .. …………………… News Title 2 News Title 3 PHOTO Filter Events - Interest Groups As in the previous case, tapping this button will display the defined interest groups and respective ranking. If so desired, Citizens may access the configuration section and change required parameters. Smart Digital City 360º Setup Configuration Send New Configuration Personal Data Interest Groups Technology / Science Education Health Culture Music Tourism Sports

53. Smart Digital City 360º Atento Guiché Comunica ConfiguraStatus

54. Smart Digital City 360º Status PARTICIPATE WATCH SECRETARY

55. Smart Digital City 360º Status PARTICIPATE

56. Smart Digital City 360º Status Participate Smart Digital City 360º Status Participate Filter of Interest Groups WITH Deadline Garbage Collection Topics in Analysis NO Deadline Realization of Events State of Roads State of the Gardens State of Roads State of the Gardens Garbage Collection

57. Smart Digital City 360º Status Participate Smart Digital City 360º Status Participate Smart Digital City 360º Status Participate VERY POOR POORREGULAR GOOD EXCELLENT Period Analysis WITH Deadline - State of Roads Day 31-12-2015 Population Size 31.231 Citizens Sample Size 11.327 (36%) NO Deadline - State of Roads Period Analysis Year 2015 Population Size 31.231 Citizens Sample Size 11.327 (36%) 0% 10% 20% 30% 40% 50% JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ VERY POOR POOR REGULAR GOOD EXCELLENT

58. Smart Digital City 360º Status WATCH

59. Smart Digital City 360º Status Watch Registration of Events Smart Digital City 360º Status Watch Smart Digital City 360º Status Watch Filter Interest Groups Registration of Events Feedback Ideas and Suggestions Interventive Citizen Ongoing - Day 12-01-2016 We inform that there is an ongoing resolution of your occurrence! Entry - Day 11-12-2015 Thanks for your registration! We will review it and as soon as possible we will contact you again to give you feedback! Completed - Day 16-04-2016 We are pleased to announce the resolution of the problem by you reported on last December 11, 2015! PHOTO PHOTO Always available and grateful for your understanding!

60. Smart Digital City 360º Status SECRETARY

61. Smart Digital City 360º Status Secretary Smart Digital City 360º Status Secretary Set Up A Meeting Smart Digital City 360º Status Secretary Filter Interest Groups Entry of Request - Day 18-03-2016 Good morning, your request has been registered! Your meeting schedule proposal will be analyzed. Within a few hours you will receive confirmation or suggestion of another alternative date and time. To cancel meeting, please use our free phone number! Scheduled Meeting - Day 18-03-2016 Good afternoon, In sequence of your request, we inform that there is willingness to hold the meeting on March 27, 2016 at 10 am! If however there is any opposition, please do not hesitate to use our free phone number! Thank you! Requirements Feedback Ask For Services Set Up Meeting Water Counter Ask For Transport

62. Smart Digital City 360º Atento Guiché Comunica Status Setup

63. Smart Digital City 360º Setup CONFIGURATION

64. Município 360º Configura Configuração Envio de Nova Configuração Dados Pessoais Interest Groups Smart Digital City 360º Setup Configuration Send New Configuration Personal Data Interest Groups Smart Digital City 360º Setup Configuration Name: Address: Mobile: Telephone: e-mail: Identification Nr: Tax IN: By tapping the “Personal Data”, citizens will be prompted to enter elements that will facilitate the customization, communication and event log processes in the system. The basic idea is to streamline interaction between City/Parish Council and Citizens. By tapping the “Interest Groups” button, citizens will provide the system with information concerning his/her interest areas.

65. Smart Digital City 360º Setup Configuration Send New Configuration Personal Data Interest Groups Technology / Science Education Health Culture Music Tourism Sports Smart Digital City 360º Setup Configuration For example, this button is inactive! It means that this subject matter has not been selected by this citizen and therefore, he/she does not want to be informed/asked about issues related to this topic. Tapping the active button will display an arrow that will enable citizen to rank their interest groups and the chose way they are displayed. Active or inactive state! In this particular case, the button is active which means that this citizen wants to be updated / involved / participate in this interest group.

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