Skills and tools for tw in web2.0 era tc europe

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Information about Skills and tools for tw in web2.0 era tc europe
Technology

Published on May 6, 2014

Author: AlexTWriter

Source: slideshare.net

Description

Main skills and tools for Technical Communicators in the next future.

“Times they are changing…” Bob Dylan Skills and Tools for Technical Communicators in Web 2.0 era Author: Alessandro Stazi TC Europe Colloquia Aix-en-Provence 25/4/2014

Briefly Alessandro Stazi, 49 years old, ICT Engineer. Documentation & Training Manager in CrossIdeas www.crossideas.com 2Skills and Tools for Tech Comm in Web 2.0 era

My blog www.artigianodibabele.it 3Skills and Tools for Tech Comm in Web 2.0 era

Once upon a time… Web 1.0 4 Web 1.0 is very alike to traditional Shannon – Weaver diagram Skills and Tools for Tech Comm in Web 2.0 era

But Web 2.0 is arrived… 5 “Many to many” relations and contents multiplatform everywhere Skills and Tools for Tech Comm in Web 2.0 era

And Web 3.0 is already here… 6Skills and Tools for Tech Comm in Web 2.0 era …but contents everywhere, tagged for more intelligent searching/semantyc engines. We can’t tag a traditional, printable manuals of 500 pages… so we must move from old, monolithic documents to new modularized contents. Search Result No more a “right place” to find information… (Mark Baker source, EPPO, 2014) Web 3.0 semantyc engine

Web 3.0 example 7Skills and Tools for Tech Comm in Web 2.0 era Phrase in natural language into App of my smartphone “I want to eat in a typical restaurant” Web 3.0 semantyc engine Web Site Restaurant XMLGeo LocTag GPS coordinates of my smartphone

Main Consequences 8 • Information overload • Governance through software • Contents everywhere: Mobile/Multiplatform • Contents Task/Context driven • Syndicated contents Skills and Tools for Tech Comm in Web 2.0 era

Information Overload (1/4) One of us… in a common day… 9Skills and Tools for Tech Comm in Web 2.0 era

Information Overload (2/4) THE PAST: user who seeks information! 10Skills and Tools for Tech Comm in Web 2.0 era

Information Overload (3/4) 11 Spivack source, 2008 Skills and Tools for Tech Comm in Web 2.0 era

Information Overload (4/4) THE FUTURE: the information who seeks the user… because information is CONTEXTUALIZED for user task… 12Skills and Tools for Tech Comm in Web 2.0 era No more “right places” (as old printable manuals) where to find information, because information are everywhere and continuously changing.

Main Consequences 13Tutti abbiamo bisogno di un Help… On Line! • Information overload • Governance through software • Contents everywhere: Mobile/Multiplatform • Contents Task/Context driven • Syndicated contents

Minority Report (2002)… do you remember? A so far future… 14Skills and Tools for Tech Comm in Web 2.0 era

Tendency: software governance anywhere Machinery and industrial processes will be managed “remotely” and “mobile”, with software GUI and visual dashboards. The documentation for user support will be more integrated in administration software GUI as Online Help. 15Skills and Tools for Tech Comm in Web 2.0 era

Main Consequences 5/4/2014 16 • Information overload • Governance through software • Contents everywhere: Mobile/Multiplatform • Contents Task/Context driven • Syndicated contents Skills and Tools for Tech Comm in Web 2.0 era

We are always OnLine and Mobile (1/2) • For the International Data Corporation (IDC), in 2020 we will have 35 billion connected mobile devices. • “…Tablet purchases by businesses will reach 13 million units this year (2012), more than tripling by 2016 to reach 53 million units”(Gartner) • “…On the smartphone side, Gartner is forecasting a win for Android in the enterprise… more than 56% of smartphones purchased by businesses in North America and Europe will be Android devices in 2016” (Gartner) 17Skills and Tools for Tech Comm in Web 2.0 era

We are always OnLine and Mobile (2/2) 18 Morgan-Stanley source, 2012 Skills and Tools for Tech Comm in Web 2.0 era

Main Consequences 19 • Information overload • Governance through software • Contents everywhere: Mobile/Multiplatform • Contents Task/Context driven • Syndicated contents Skills and Tools for Tech Comm in Web 2.0 era

Content Task/Context driven Provide the RIGHT information to the RIGHT person at the RIGHT time in the RIGHT way 20Skills and Tools for Tech Comm in Web 2.0 era

An example? On Line Help 21Skills and Tools for Tech Comm in Web 2.0 era

Main Consequences 22 • Information overload • Governance through software • Contents everywhere: Mobile/Multiplatform • Contents Task/Context driven • Syndicated contents Skills and Tools for Tech Comm in Web 2.0 era

Syndicated contents (1/2) 23Skills and Tools for Tech Comm in Web 2.0 era Personalized display based on: • User preferences • Community attributes • Contextual information • Other … …to receive the right contents at the right time from anywhere, joining modularized contents

Syndicated contents (2/2): Lenovo example 24Skills and Tools for Tech Comm in Web 2.0 era http://www.lenovopartnernetwork.com/resources/sales-tools/content-syndication

We need new competences, methods, tools! 25Skills and Tools for Tech Comm in Web 2.0 era

Main Competences and Solutions 26 • Authoring/Publishing Topics based processes • Methodologies/Standards: DITA, IM, FD, …? • Technologies: XML, CSS, XSLT, HTML5 • Tagged Contents • Tools: CCMS/CAT • Vertical contents Task/Context driven Skills and Tools for Tech Comm in Web 2.0 era

Contents Reuse Save time/money for updates Reduced Time to Market Collaborative & shared writing Contents Multi-Channel Technology integration XML/CSS/HTML5 Contents/Topics Data Base Contents Multi-Language Skills and Tools for Tech Comm in Web 2.0 era Tagged Contents Authoring/Publishing processes Topics based 27

Main Competences and Solutions 28 • Authoring/Publishing Topics based processes • Methodologies/Standards: DITA, IM, FD,…? • Technologies: XML, CSS, XLST, HTML5 • Tagged Contents • Tools: CCMS/CAT • Vertical contents Task/Context driven Skills and Tools for Tech Comm in Web 2.0 era

DITA, IM, FD or other? (1/2) 29Skills and Tools for Tech Comm in Web 2.0 era Old monolithic contents broken in modules of different granularity… …in which way?

DITA, IM, FD or other? (2/2) 30Skills and Tools for Tech Comm in Web 2.0 era • DITA (Darwin Information Typewriting Architecture) Concept-Task-Refence • IM (Information Mapping) Procedure-Process-Principle-Concept-Fact-Structure-Classification • FD (Functional Design) Functional Units (“speech acts”) + Consistency Rules (Usage-Content-Sequence-Wording-Design-Marking) • Other?

Main Competences and Solutions 31 • Authoring/Publishing Topics based processes • Methodologies/Standards: DITA, IM, FD, …? • Technologies: XML, CSS, XLST, HTML5 • Tagged Contents • Tools: CCMS/CAT • Vertical contents Task/Context driven Skills and Tools for Tech Comm in Web 2.0 era

Technologies: XML, CCS, HTML5 (1/2) XML • Structured data • Platform indipendent 32 CSS (and more powerful XLST) • Keep separated contents layer from style & presentation layer • Same content + different CSSs = different look & contents multichannels • XML + CSS = Structure + Flexibility • XML + XSLT = Structure + Flexibility + Transformation & Logical operations HTML 5 • Collection of .htm files direct addressable, redistribuible in any way • Integration into Web App (Internet/Intranet)/Mobile Application • Multi-browser /Multi-platform • Social networks/Multimedia interactions Skills and Tools for Tech Comm in Web 2.0 era

Technologies: XML, CCS, HTML5 (2/2) Example The same XML content (a table) with two different CSS 33 HTML 5 Skills and Tools for Tech Comm in Web 2.0 era

Main Competences and Solutions 34 • Authoring/Publishing Topics based processes • Methodologies/Standards: DITA, IM, FD, …? • Technologies: XML, CSS, XSLT, HTML5 • Tagged Contents • Tools: CCMS/CAT • Vertical contents Task/Context driven Skills and Tools for Tech Comm in Web 2.0 era

Tagged Contents (1/3) 35 Contents can be tagged for different aggregation goals Admin Install User Aggregate contents for different types of documents Aggregate contents for different users Aggregate contents for different channels Make contents searchable for Web 3.0 semantyc engines Skills and Tools for Tech Comm in Web 2.0 era

Tagged Contents (2/3) 36 Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Cont Skills and Tools for Tech Comm in Web 2.0 era PDF HTMLAdminInstall Help On Line

Tagged Contents (3/3) 37Skills and Tools for Tech Comm in Web 2.0 era Example of “two levels” Tagging (Argo CMS – Kea s.r.l. source) Tags for conditional reuse of contents (title styles for different docs) Tags for the status of a document (approved, to be completed, …)

Main Competences and Solutions 38 • Authoring/Publishing Topics based processes • Methodologies/Standards: DITA, IM, FD, …? • Technologies: XML, CSS, XSLT, HTML5 • Tagged Contents • Tools: CCMS/CAT • Vertical contents Task/Context driven Skills and Tools for Tech Comm in Web 2.0 era

Collaborative Writing Topics Data Base Administration Manual Quick Start Manual Quality Sistem Docs Installation Manual White Paper Brochure Help on Line Automated Templates Multichannel & Multiplatform Format&Style(CSS) Author 1 Author 2 Author 3 Author N Access Profiling Centralized Repository Translation CAT Tools XML-based Authoring/Publishing basic diagram with CCMS Skills and Tools for Tech Comm in Web 2.0 era 39

Main Competences and Solutions 40 • Authoring/Publishing Topics based processes • Methodologies/Standards: DITA, IM, FD, …? • Technologies: XML, CSS, XSLTS, HTML5 • Tagged Contents • Tools: CCMS/CAT • Vertical contents Task/Context driven Skills and Tools for Tech Comm in Web 2.0 era

Vertical contents Task/Context driven (1/2) ONLY the information to perform my task… that is ONLY the REALLY NEEDED information! 41Skills and Tools for Tech Comm in Web 2.0 era

Vertical contents Task/Context driven (2/2) Minimalism can help us… The four basic principles of minimalism are: Principle 1: Choose an action-oriented approach Principle 2: Anchor the tool in the task domain Principle 3: Support error recognition and recovery Principle 4: Support reading to do, study, and locate 1 & 2 means… Task oriented 4 means… locate information quickly in the Context 42Skills and Tools for Tech Comm in Web 2.0 era

Vertical contents example: OnLine Help(1/2) ISO/IEC 18109 Software and system engineering – Guidelines for the design and preparation of user documentation for application software 43 Online information Online presentation Online documentation User assistance eLearning Manuals OnLine Help Skills and Tools for Tech Comm in Web 2.0 era

Vertical contents example: OnLine Help (2/2) Information seeks the user… in the user task context! 44 The RIGHT information to the RIGHT person at the RIGHT time in the RIGHT way! Topic based and content reuse approach! Skills and Tools for Tech Comm in Web 2.0 era

OLH is… an hypertext Topic based 45 Every Topic is “Topic one” and different “knowledge path” are present... Cap. 1 Cap. 2 … Cap. n … not like a traditional, sequential, hierarchical manual. Skills and Tools for Tech Comm in Web 2.0 era

OLH is… browsable in different ways 46 • TOC • Index • Full-text Search • Next/Before Topic • Links • Breadcrumbs Skills and Tools for Tech Comm in Web 2.0 era

OLH is… Task oriented 47Skills and Tools for Tech Comm in Web 2.0 era

Today we have spoken about… 48Skills and Tools for Tech Comm in Web 2.0 era

Alessandro Stazi alessandrostazi66@libero.it alessandro.stazi@crossideas.com Blog: www.artigianodibabele.it Skype: alexandros66 Twitter: The Twriter Thanks for your attention! 49Skills and Tools for Tech Comm in Web 2.0 era

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