Six Steps To Successful Socialtext Implementation and Adoption

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Information about Six Steps To Successful Socialtext Implementation and Adoption
Technology

Published on December 30, 2008

Author: alanlepo

Source: slideshare.net

Description

Practical advice on how to encourage use and adoption of Socialtext.

Six Steps To Successful Socialtext Implementation and Adoption

Encourage a range of use cases Photo Credit: http://www.flickr.com/photos/dearbarbz365/2457570470/

Broad Range of Use Cases

Recruit energetic champions Photo Credit: http://www.flickr.com/photos/emeryway/2950058165/

Launch with hands-on activities Photo Credit: http://www.flickr.com/photos/bala_/2488407797/

Route repeated activities through Socialtext Photo Credit: http://www.flickr.com/photos/spiicytuna/188111824/

Complement existing systems of record Photo Credit: http://www.flickr.com/photos/ciordia/399354425/

Leverage the public Socialtext community Photo Credit: http://www.flickr.com/photos/ciordia/399354425/

Collaboration + Social Networking Photo Credit: http://www.flickr.com/photos/smedstad/2350721991/

Backup…

Use Cases Photo Credit: http://www.flickr.com/photos/brent_nashville/2899809814/

Company wide •  Conversation: provide a place where everyone has a voice, and everyone can share ideas, bookmarks, pictures, news, … •  HR processes: –  New hire on-boarding –  Accounts payable –  Benefit enrolments

Sales & Marketing •  Event planning •  Competitive intelligence •  Best practices (lead gen, prospects, closing) •  Customer / Account / Rep information •  Tracking and metrics Accelerate sales cycles & win-rate

Dev / QA / Support •  Feature planning •  Release schedules / milestone reports •  Problem reports, bug tracking / fixing •  Knowledge Base •  Product Documentation Reduce time-to-resolution / implementation

External •  Vendor Relationships (ex: Press Relations) –  Improve communication •  Business Development & Partner Programs –  Grow channel revenue •  Professional Services & Client Relations –  Increase customer satisfaction

Personal •  Information repository •  Journal •  Task list Photo Credit: http://www.flickr.com/photos/curious_zed/500646353/

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