Published on March 7, 2014
IQ TELECOM VOIP SOLUTION Contact Center Solution www.iqtelecom.net 3/7/2014 1
How IQ Contact Center Solution Works ? Outbound Dialing Auto and Manual Recording Ivr with the Inbound and Outbound Stores recording files for future playback and search www.iqtelecom.net 3/7/2014 2
IQTEL Contact center Solution IQTEL Contact center Solution Call Center Police Control Room Emergency Service Stock Trading Taking Financial Institution Conference Calls Air Traffic Control Client Meetings Inter Office Calls www.iqtelecom.net 3/7/2014 3
Why IQTEL Contact Center Solution ? Record keeping Quality analysis Reference Legal compliance Monitoring Dispute resolution Productivity analysis Customer satisfaction www.iqtelecom.net 3/7/2014 4
4R Advantage of IQTEL Contact Center Solution R ecord R eview R ate R etrain www.iqtelecom.net 3/7/2014 5
Search, Record, Playback of IQ Contact Center Solution Any parameter (Line, Caller, Date,Time) Play on the windows player Bookmark your calls CDR created Export of CDR Download the files View screen recording www.iqtelecom.net 3/7/2014 6
Quality Analysis Of IQ Contact Center Solution Application Dashboard on extension status Rating of the calls Analysis of the calls User hierarchy Add comments and notes www.iqtelecom.net 3/7/2014 7
Security of IQ Contact center Solution Plays only on the windows player Password protected for login Define roles Access control rights Deletion protection (with full security) www.iqtelecom.net 3/7/2014 8
Key Benefits of IQ Contact Center Solution Scalable (sold in 1’s and 2’s) Suitable for small to large call center Software based Web based Multiple payment options Integration with EP PBX System www.iqtelecom.net 3/7/2014 9
Key Benefits of IQ Contact Center Solution An agent to call clients in succession from a database through a web-client Suitable for small to large call center To set a campaign to auto-dial and send live calls to available agents Open a custom web page with user data from the call, per campaign Autodial campaigns to start with a simple IVR then direct to agent Broadcast dial to customers with a pre-recorded message www.iqtelecom.net 3/7/2014 10
Key Benefits of IQ Contact Center Solution Cal Transfer Call Recording Call Conference Voice Mail with attached email ACD System Real Time monitoring www.iqtelecom.net 3/7/2014 11
Key Benefits of IQ Contact Center Solution Customer Verification and Help Desk Codec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer. www.iqtelecom.net 3/7/2014 12
IQTEL Contact Center Solution Specifications System Hardware Configuration Dual processor/Dual core CPU, 2.6 GHz IQTEL Contact Center Solution Specifications • 0-100 concurrent conversations: dual core Product Specifications CPU Product Type: Software Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7 •100-200 concurrent conversations: quad Software Configuration System Supported CODEC: G711, G729A and G723.1 Cent OS-5.2/5.4 System Hardware Configuration Mysql Asterisk PHp core CPU Dual processor/Dual core CPU, 2.6 GHz • 0-100 concurrent conversations: dual core CPU 6 GB RAM •100-200 concurrent conversations: quad core CPU 6 GB RAm Two fast Hard Drive (SCSI 10k RPM): OneDrive (SCSI 10k RPM): One Two fast Hard for the PC, one for the recordings Network Card Sound card (Internal or External) PRI Card/ VoIP Minutes for the PC, one for the recordings Hard Drive Sizing Network Card Count 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present. For example, 10GBs storage approximately Sound card (Internal or External) PRI Card/ 2,000 hours of audio Supported EP PBXs/ IPPBX (Tested list) VoIP Minutes www.iqtelecom.net 3/7/2014 13
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