Published on March 3, 2014
Get the complete picture with KovaCorp’s newest innovation in public safety software. SilentPartner works with crucial raw data to become the ultimate storyteller for emergency responders. In investigations, the software’s ability to elaborate on the details of certain events makes it a truly silent narrator.
Up until now, when cell phones were used on the scene by emergency responders, critical information was lost because, unless the mobile phone was calling the station, those calls could not be recorded. Thus, it was almost impossible to reconstruct events in a complete way. Today, that problem becomes a thing of the past.
Enter SilentPartner. CSI will never be the same: SilentPartner is the only public safety phone recording system available that records audio at the phone level. It can also capture text messages, photos, and videos. Furthermore, it allows for users to record all calls or just a select few, all while on the scene. Then, the software can transmit those recordings instantly to the same database as the user’s conventional phone logger.
If your mobile phone can capture it, it can be uploaded. SilentPartner will upload any data from your phone to your database so that no information can be lost. This can be recorded calls, or text messages, photos, videos, etc.
No matter what your database’s verification system is, SilentPartner will use it. This means that you won’t have to worry about altered data. It also tags things in the same way your system does, so no data will be inaccessible.
SilentPartner’s dynamic, powerful features allow for its users to find patterns and insights within minutes. Even when responders are still on the scene, information is available through the SilentPartner app. This allows for events to be pieced together that much more quickly.
Some of SilentPartner’s best features include: •1024 bit encryption secure file transfer from phone to HQ •Digital fingerprinting of files to guarantee authenticity •Data capture •Caller ID •Dialed digits •GPS location at the start and end of a call •Browser-based playback •Speech analytics •Ability to handle VOIP, PSTN, Radio, Trunk Radio, and mobile phones.
With SilentPartner, investigators can use their mobile phones to easily conduct interviews, assign those interviews to case numbers, and transmit them to a database. The software’s treatment of data is not just limited to recording calls– SilentPartner can serve emergency responders in any number of ways.
SilentPartner means using one mobile device and one simple process to obtain one complete picture. With this particular solution in place, providing highquality public safety services becomes much less complicated.
Check out KovaCorp’s website to learn even more about SilentPartner and other contact center solutions.
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