SILA - Facility Management Profile

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Information about SILA - Facility Management Profile
Real Estate

Published on March 20, 2014

Author: SILASolutions

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SILA - Facility Management Profile. Facility Management includes services like housekeeping, pantry management, front desk, MEP ( Mechanical, Electrical & Plumbing ), Pest Control, etc.

An ISO 9001:2008 Certified Company © Copyright 2011 Sila Solutions Private Limited

© Copyright 2011 Sila Solutions Private Limited ABOUT SILA ‘SILA’ in Sanskrit and Pali means moral purity of thought, word and deed. SILA is an ISO 9001:2008 certified company. Our operations commenced in April 2010; our areas of expertise lie in Facility Management, Development & Construction Management. BUSINESSSES 1. Facility Management – SILA Solutions Pvt. Ltd. 2. Construction & Project Management – CM&D SILA Development Services Pvt. Ltd. SILA’s MILESTONES FM Contract at Mumbai Airport, the new CSIA - Terminal (T2) in Oct ‘13 Association with Rose Rock, a Steven Rockefeller (Jr.) Initiative in Sep’ 13 Strategic tie up with Raxa Security , a GMR Group Company in Sep ‘12 First Major FM Contract: The Ruby Tower, Mumbai in Nov ‘10 Commencement: Facility Management at SILA in April ‘10 Built SILA's in-house training facility in Mumbai in Aug ‘10 First Pan-India PM Contract for Tara Jewels, Mar ‘11 JV with CM&D, USA for construction & project mgmt. in Jun ‘13 First Development Management Contract in Jaipur, in Oct ‘13 Launched SILA Connect - A Cloud Based ERP System in Jun ‘13 First Public Sector FM Contract at J&K Bank, BKC, Mumbai in Sep ‘13

MANAGEMENT TEAM Sahil Vora: Founder/Managing Director • Sahil plays a general management and business development role at SILA. His current focus is on building the Construction & Project management business with CM&D • Prior to SILA, he has held positions at George Weiss Associates, a USD 3 billion hedge fund, at UBS & at Morgan Stanley in the USA. He was also a member of a core team that led a political campaign for a current Indian Member of Parliament, Cabinet Minister • He holds Bachelors in Economics & International Studies from Trinity College, USA • Sahil has also been a competitive squash player, representing India at various International events Rushabh Vora: Co-founder/Director • Rushabh oversees the Facility Management business and plays a business development role. His current focus is to scale the FM business and develop business for SILA • Prior to SILA, Rushabh worked with the Investment Banking Division at UBS, Lazard and BGC Cantor Fitzgerald in New York and Singapore • He holds a Bachelors in Economics & Chinese (Mandarin) from Trinity College, USA and a Masters in Business Administration (MBA) degree from INSEAD, France/Singapore • Rushabh has also represented India at various International squash tournaments PARTNERS 1. Harresh N. Mehta - Promoter, Rohan Lifescapes 2. Construction Management and Development (CM&D) Inc., USA 3. Rose Rock India – A Steven Rockefeller (Jr.) initiative to foray into Indian Real Estate

© Copyright 2011 Sila Solutions Private Limited • Commenced operations in April 2010, currently manage over 3 million square feet of real estate • Assets under management include corporate offices, corporate parks, shopping malls, public areas of luxury residential complexes, entertainment & amusement parks, industrial facilities, and a section of Mumbai International Airport • Built a cloud based, proprietary ERP system called SILA Connect to streamline processes & systems • Housekeeping • Security • Helpdesk/Billing • Transport • Engineering – Mechanical, Electrical, Technical • Horticulture • Pantry Management • Fire & Emergency Service Offerings: Key Clients: FACILITY MANAGEMENT - OVERVIEW

© Copyright 2011 Sila Solutions Private Limited ENGINEERINGSOFT SERVICES SECURITY HELPDESK/BILLING FRONT DESK/ VISITOR MGMT SECURITY& RESCUE FIRE & EMERGENCY PANTRY MANAGEMENT HORTICULTURE PARKING, VISITOR & VEHICLEMOVEMENT DIESEL GENERATORS ELEVATORS ELECTRICAL/HVAC BUILDINGMGMT SYSTEM(BMS) HOUSE-KEEPING& FAÇADE CLEANING HEALTH& SAFETY PLUMBING PEST CONTROL FACILITY MANAGEMENT TRANSPORT COMPLAINT MANAGEMENT BILLING & ACCOUNTS MEDICAL ASSISTANCE EMPLOYEE TRANSPORT MAIL ROOM TRAVEL DESK SERVICES STRUCTURE

© Copyright 2011 Sila Solutions Private Limited SOFT SERVICES AND HELPDESK House Keeping • Upkeep of the premises • Maintaining Hygiene Level • Presentable Lobby’s Pest Control • Pest Control Inspections • Regular Treatments Façade Cleaning • Planning Façade Cleaning Activities Concierge Services • Restaurant reservations • Movie ticket bookings • Bill Payment Services • Movers and Packers • Newspaper and Magazine Vendors • Medical/ Hospital Information • Utilities(Gas, Electricity & Telephone) Helpdesk • Tenant Complaints • Tenant Assistance • Reprographics • Medical Assistance • Printing – Stationeries • MIS & MMR Food Court/Pantry • Caterer Finalization • Upkeep of In-House kitchen • Menu Selection • Food Feedback Horticulture • Green Environment • Maintaining Lawn and Garden • Beautifying the premises • Create healthy Atmosphere

© Copyright 2011 Sila Solutions Private Limited SECURITY AND TRANSPORT Security • BMS • Physical Guards • CCTV • Access Control • Fire Alarm System • PA System • Key Management • Bio-Metrics Fire & Emergency • Planning Evacuations • Training • Tenant Coordination • Medical Assistance • Fire equipments & Gadgets • Liasioning with Local Fire Department & Police • Fire system • Emergency Rescue Parking • Parking Management • Planning & maximum utilization of spaces • Allocation of Parking Slots Vehicle Movement • Planning vehicle movement • Control over unauthorized vehicle entry • Vehicle speed control • Providing vehicle identification tags Visitor Movement • Planning visitor movement • Control over unauthorized Access • Guidelines over visitors management Transport • Employee Transport Reservations • Security Clearances for Employee Transport • Hotel and Travel Reservations

© Copyright 2011 Sila Solutions Private Limited ENGINEERING Plumbing • Water Management • STP Operations • Piping • Tenant Support • Water Meters • Bore well maintenance Electrical • AMC & PPM Schedules • Planning consumption of Electricity • Critical and Non Critical electrical system • Lighting operation floors & common area • UPS backup • DG backup • Liasioning with BEST HVAC • Air Conditioning • Chillers and AHU’s • Cooling Towers • BTU Meters Elevators • Planning operations • AMC & PPM Schedules • Guidelines Diesel Gensets • AMC & PPM Schedules • Fuel management • Power Continuity General Maintenance • BMS • Carpentry • AV Equipments • Project Snags • Medical Assistance Swimming Pool • Filtration • Pool operator

SILA CONNECT SILA CONNECT is a cloud based ERP System that SILA has built to improve processes. Along with SILA’s team, our clients are given access to this platform to track operations at their sites.

SILA CONNECT

*This is not an exhaustive list © Copyright 2011 Sila Solutions Private Limited CLIENTS

Project Details We began servicing the Piramal Healthcare Group of companies in February 2011. Being a fairly inexperienced company at the time, SILA was handed a pilot project contract at one the group’s smaller offices in HCC 247, Vikhroli. Our team successfully managed the office, beating performance targets over the course of the year. Over the past 3 years, we have been successful in taking over most of the Piramal Group’s assets in Mumbai. Our sites include large Corporate Offices and a Medical Diagnostic Center and Laboratory. Services at Piramal Group SILA provides Integrated Facility Management Services at the groups offices and buildings across Mumbai. We currently service Piramal Annex & Piramal Realty at Lower Parel; Piramal Healthcare at Vikhroli West, and Piramal Real Estate at Thane. Value Created SILA is able to create value by increasing Piramal Group’s ability to focus on their core business, while SILA is taking care of their facility related needs. SILA has also given client access to our online ERP System, SILA Connect, to track our daily operations and improve efficiency. CASE STUDY - PIRAMAL GROUP, MUMBAI

Project Details The Ruby is a premium 1.3 million sqft commercial building located in Dadar, Mumbai. The Ruby has state of the art equipment to support all functions at the property. The tower currently has the tallest glass façade in the city of Mumbai, and also houses the Indian headquarters of as Ernst and Young who occupy about 25% of the multi tenanted building. Services at The Ruby Tower SILA was awarded the Facility and Transition management contract for the Ruby in 2010. The contract was awarded to SILA in partnership with Jason O’Connor of O’Connor & Associates. SILA’s offerings at the site comprises of technical services, soft services such as concierge, housekeeping, landscaping and help desk services. Value Created SILA has continuously created value for the client by ensuring high quality facility management services even though the site has been in project stage since SILA took over. SILA has been able to reduce the facility management costs with time by using efficient systems and technology to service the facility, reducing the reliance on manpower as much as possible. The technical team has taken several energy saving initiatives, allowing them to optimize energy consumption to the best of their ability. CASE STUDY - THE RUBY TOWER, MUMBAI

CASE STUDY - MUMBAI INTERNATIONAL AIRPORT, TERMINAL 2 Project Details The year 2006 witnessed a momentous change for the airports in India with the privatization of Mumbai’s GVK Chhatrapati Shivaji International Airport (GVK CSIA). In order to achieve a global standard, GVK CSIA has partnered with well-known international experts for airport design and operations. Terminal 2, referred to as T2, will be state-of-art 4 level integrated terminal and it will be unique as our land, our heritage. The distinctly proud Indian design of this new terminal will set new international standards, across every aspect such as architecture, planning, technology, functionality and service. Services at GVK SILA has been given the opportunity to work on a unique and prestigious project at the Terminal 2 of International Airport starting 25th November, 2013. SILA is currently providing the cleaning and maintenance services on a 3-Km long wall, called ‘Jaya He’, which displays different kinds of artwork such as ancient sculptures, statues, huge wind chimes, maps made of e- waste and glass, wood & stone artifacts. SILA has deployed a team of housekeeping janitors overlooked by Observers (Supervisors) & Project Head. Value Created SILA has specially partnered with German based company, the most popular cleaning material supplier, to preserve the artworks displayed in an open environment such as International Airport. SILA has made sure that the team deployed has knowledge and experience of Museology & Conservation of Art. SILA has been working in sync with conservationist and various artists, whose art is displayed at the International Airport, to prepare a SOPs for cleaning and maintaining of artwork.

CASE STUDY - ADLABS IMAGICA, MUMBAI Project Details Adlabs Imagica is a state-of-art theme park that opened in April 2013. The park is owned and operated by the Adlabs group, headed by Manmohan Shetty. Adlabs Imagica is India's "first" international theme park, located off the Mumbai-Pune expressway, about 90 mins southeast of Mumbai. The property is spread over 300 acres of land, and the US $200 million theme park is expected to form the centerpiece of Adlabs Entertainment’s US $305 million entertainment district. Services at Adlabs Imagica SILA officially began its operations at Adlabs Imagica in April 2013, however SILA’s team had been regularly engaging with the Adlabs team on the property management operating plan at the park long before the park was launched. Our team at Adlabs Imagica is headed by a Site Executive, who manages his soft services team at the park. Value Created To begin with, SILA was able to create value by guiding the owners of the park on how to implement soft services operations at the theme park. SILA has also ensured a consistent quality of housekeeping services at the park since the park has gone live. We continue to ensure that a high quality of service delivery is maintained, with the focus being on training and re training of our team on ground.

CASE STUDY - THE JAMMU & KASHMIR BANK, MUMBAI Project Details J&K Bank incorporated in 1938, and is listed on the NSE and the BSE. It functions as universal bank in Jammu & Kashmir and as a specialized bank in the rest of the country. It is also the only private sector bank designated as RBI’s agent for banking business, and carries out the banking business of the Central Government, besides collecting central taxes for CBDT. It operates on the principle of ‘socially empowering banking’ and seeks to deliver innovative financial solutions for household, small and medium enterprises. Services at The Jammu & Kashmir Bank SILA was appointed by Jammu and Kashmir Bank to manage their brand new office building in August, 2013. After a competitive bidding process that involved the leading property management service providers, SILA was awarded the contract to manage the asset which is located at Bandra Kurla Complex, Mumbai. SILA provides facility management services for the entire building covering approximately 65,000 square feet. Value Created Jammu & Kashmir Bank handed over their site at the project stage and SILA’s transition team was responsible for bringing the premises in working condition. SILA was initially responsible to deep clean (leftover debris, construction materials, etc) & pest control to reduce the menace of rats, mosquitoes & other insects. SILA has continued to maintain the site in a steady state since taking over.

CASE STUDY – NEELKANTH WOODS, THANE Project Details Neelkanth Woods is a luxury residential property located at Manpada, Thane. The property is nestled in Yeoor Hills one of the best locations in Thane District. The property currently comprises of several residential villas, and three multi story residential towers are currently being built in addition to the houses. Facilities include, jogging tracks, a fully functional five star club house – with a fitness center, a squash court, an indoor basketball court, badminton courts and a large swimming pool. Services at Neelkanth Woods SILA took over the property management at Neelkanth Woods in August 2012. Our team at Neelkanth Woods manages soft services, security, and engineering services. Our scope includes the upkeep of all public areas of the property. We constantly interact with the villa owners to ensure that we are meeting their needs and expectations. Value Created Along with the help of the developer and the villa owners, SILA has been able to provide a noticeable change in the quality of housekeeping and facility management services on site. SILA spent the first 3 months, effectively ‘cleaning up’ the property to bring it up to potential. SILA’s team and project vendors worked on the pool, electrical and mechanical faults, the landscaping and plants, public roads, and overall housekeeping at the premises. A helpdesk system and security monitoring system has been put into place at the site in order to set up a more efficient property management operation.

CASE STUDY - BILAKHIA HOUSE, VAPI Project Details Bilakhia House is a prestigious property of the Bilakhia Brothers located in Vapi, Gujarat. It comprises of corporate office building (with its subsidiary companies like Meril Life Science & Micro Ink), guesthouse & club house. It has eco friendly environment with water body and greenery around. Services at Bilakhia House SILA started servicing Bilakhia House in November, 2013. SILA currently provides housekeeping common areas of a 4 storey office building and 14 activity rooms and a club house. Value Created Bilakhia house was initially maintained by their in house team without professional supervision. Once SILA took over, its team incorporated cleaning processes and systems that have organized the cleaning process to ensure better cleaning standards at the facility.

CASE STUDY - SMAAASH, MUMBAI Project Details SMAAASH is a new sports-centric immersive and interactive entertainment hub in the heart of the City and spread over 40000 square feet, offering a mix of active and passive entertainment, innovative games, interactive sports and socializing and eating areas. SMAAASH has 8 cricket nets spread over 2 floors, an F1 simulator and a soccer stadium to showcase the football skills, an outlet for bowling, communicating and having parties held as well. Services at SMAAASH SILA started servicing SMAAASH at Kamala Mills in April 1, 2013 with a team of 22 janitors headed by 2 supervisors and a team leader. SILA replaced a leading global service provider at the site. SILA currently provides facility management services at SMAAASH, with a focus on soft services. Value Created SILA has added value by providing well groomed & comprehensively trained janitors along with experienced supervisors & team leader. Our team has been able to manage the site efficiently without any setbacks since we took over.

CASE STUDY - ALOK INDUSTRIES, MUMBAI & SILVASSA Project Details Alok Industries is one of the largest fully integrated textile companies in the world with a dominant presence in the cotton and polyester segments. Alok’s and has the largest textile manufacturing practice in India. Their manufacturing facilities are spread across the country, focused in Gujarat and Navi Mumbai. Services At Alok Industries SILA services their corporate offices in Mumbai and parts of its 550 Acre manufacturing campus in Silvassa, Gujarat. The Silvassa campus includes manufacturing plants, a school, and a residential township development called Alok City. SILA began providing soft services at Alok’s H&A (apparel brand) corporate office in Ashford Towers, Mumbai, in 2011. In 2012, SILA took over the management of the company’s corporate headquarters in Peninsula Corporate Park, Mumbai. In May 2012, SILA was appointed to manage soft services of premium manufacturing production facilities of the company on their Silvassa campus. This was SILA’s first industrial project, the focus being primarily on soft services and plant/machinery upkeep. Value Created SILA was able create value at Alok’s corporate offices and at their manufacturing facilities. At the corporate offices, SILA was able to bring about a noticeable difference in the quality of housekeeping services. This was done by ensuring that the client was provided with a well-trained team that implemented efficient processes and procedures. At the industrial facilities, the focus was to shift from the reliance on manpower to using more machines. We reengineered the entire cleaning process at the Alok’s manufacturing plants. This resulted in lower reliance on manpower and an enormous improvement the quality of upkeep at the plants.

CASE STUDY - AUTOBAHN ENTERPRISES, MUMBAI Project Details Autobahn Enterprises Pvt. Ltd. is one of the oldest network partners of the Volkswagen Group (Skoda and Volkswagen) in India. Autobahn has exclusive showrooms & service stations across Mumbai. As an authorized dealer for SKODA Auto, Volkswagen and Nissan India today, Autobahn ranks high amongst the dealers for customer satisfaction. Services at GVK SILA started servicing Autobahn in 2011, beginning with a new Skoda’s service center in Kurla, Mumbai. The team ensured high quality service delivery at Autobahn’s Skoda service center and was awarded service contracts at all of Autobahn’s showrooms and service centers. Today SILA services 8 showrooms for Skoda, Volkswagen, and Nissan along with 4 car service centers located across Mumbai. SILA deployed very professional & well trained team of 2 Supervisors, 33 janitors and 9 pantry boys among the Autobahn’s locations. Value Created SILA has been able to create value at Autobahn even though it manages sites in various locations across the city. SILA introduced new cleaning processes and systems, which ensured that the housekeeping operations at Autobahns showrooms and workshops efficient and cost effective.

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