SHRM Credential Readiness Assessment (CRA) Quiz

100 %
0 %
Information about SHRM Credential Readiness Assessment (CRA) Quiz
Business-Finance
cra

Published on January 14, 2014

Author: fayyazabid

Source: authorstream.com

SHRM Credential Readiness Assessment (CRA) for Application: SHRM Credential Readiness Assessment (CRA) for Application Employee Relations and Communication: A. counseling. B. training. C. mentoring. D. evaluation. Employee Relations and Communication 1. A manager educates the best employees on their jobs and careers. This is an example of: Recruitment and Selection: Recruitment and Selection A. Selected candidates become friends with other employees. B. Selected candidates meet the demographic requirements. C. Selected candidates promote the company as the employer of choice. D. Selected candidates show satisfactory long-term performance. 2. What is an outcome of a successful selection process? Employee Relations and Communication: Employee Relations and Communication 3. What should HR do during an exit interview with a valued employee who is resigning but regrets the decision? A. Invite the employees supervisor to join the discussion and act as a facilitator to resolve issues. B. Find out why the employee is leaving and present the information to senior leadership. C. Collect necessary information and ask employee to stay in touch with the organization. D. Identify the source of why the employee decided to leave and attempt to address the issue. Health, Safety and Security: Health, Safety and Security A. Send the employee home and tell the employee to return only when able to work again B. Make the employees immediate supervisor aware of the situation and let the supervisor handle it C. Give the employee paperwork to complete and immediately start an investigation D. Send the employee back to work because the injury should have been reported immediately 4. An employee came to HR to report an injury and claimed that it occurred at work the previous week. Which of the following is HRs next step? Health, Safety and Security: Health, Safety and Security A. Contact the employees family B. Adhere to company policies C. Track the absenteeism D. Speak to the employees doctor 5. HR has not heard from an injured employee. What is the best communication procedure for HR to follow? Compensation and Benefits: Compensation and Benefits A. increase social responsibility. B. increase employee commitment. C. decrease company liabilities. D. decrease employee conflict. 6. The intended outcome in providing an educational assistance program is to HR Administration: HR Administration A. Temporary B. Full-time C. Intern D. Part-time 7. An organization hires a group of people to work during a busy time of the year. What type of staffing strategy is used? Training and Development: Training and Development A. Check the room and ensure that the equipment works. B. Edit the presentation to ensure efficient delivery. C. Review the attendee list to assure the training addresses their needs. D. Provide participants with handouts for note-taking. 8. On the day training is to occur, the trainer must do which of the following? HR Administration: HR Administration A. 900 B. 37500 C. 750 D. 18000 9. What is the cost per hire for 20 new employees if the advertising costs were $5,000, the agency fees were $10,000 and the referral bonuses were $3,000? Health, Safety and Security: Health, Safety and Security A. monitor employee compliance with company policy. B. predict the financial impact of violations. C. make sure the company complies with relevant laws. D. review potential product liability. 10. The main purpose of a health and safety risk assessment is to Compensation and Benefits: Compensation and Benefits A. explanation of factors that are used to calculate total compensation. B. detailed explanation of why the new system must be launched. C. comparative report on the salary ranges within the industry. D. reason that not all employees will receive a salary increase. 11. The most important information to be included when announcing changes to a compensation plan is the: HR Administration: HR Administration A. employees are all located in one location. B. they perform tasks that do not change over time. C. access to large amounts of information is required. D. the action or task performed has few details. 12. Technology is most useful for employees when HR Administration: HR Administration A. Stay current on newly published business trends B. Attend HR conferences and/or seminars C. Implement local and/or international standards D. Consult with HR peers within the same industry 13. Which is a common practice that organizations follow to comply with industry regulations? Recruitment and Selection: Recruitment and Selection A. the payroll increase related to the newly hired employees salary and benefits. B. expenses related to recruitment and selection compared to the total number of hires. C. the capability of the HR department to hire personnel in a timely manner. D. costs related to the hiring process compared to the total sales of the company. 14. The cost-per-hire metric is used to measure Employee Relations and Communication: Employee Relations and Communication A. educated. B. supportive. C. ambitious. D. aggressive. 15. Highly engaged employees tend to be Recruitment and Selection: Recruitment and Selection A. Preparing contract and offer letter B. Completing the requisition form C. Scheduling interviews with the hiring manager D. Planning assessment and feedback sessions 16. What is the most likely step in a recruitment process after the initial telephone screening? Employee Relations and Communication: Employee Relations and Communication A. It is used to promote commitment of employees to their departments shared goals. B. It serves the purpose of assessing what the organization wants to do in the long-term. C. It encourages employees to share their ideas to develop staffing plans. D. It helps management understand how employees perceive their job satisfaction. 17. Which of the following is the primary purpose of an annual employee survey? HR Administration: HR Administration A. 0.144 B. 0.072 C. 0.112 D. 0.126 18. A recruiting department has 27 new requisitions added during the month. The total requisitions opened at the beginning of the month was 215. What is the requisition rate? Health, Safety and Security: Health, Safety and Security A. Increase the number of vacation days. B. Offer discounted life insurance premiums. C. Encourage employees to exercise and eat healthily. D. Provide personal counseling for employees. 19. Which of the following best supports a health and wellness program? Recruitment and Selection: Recruitment and Selection A. Attract large number of applicants B. Increase internal morale C. Reach a diverse group D. Develop good public relations 20. Which of the following is an advantage of an employee referral? Health, Safety and Security: Health, Safety and Security A. evaluate safety performance. B. present evidence for safety audits. C. report safety hazards to management. D. discipline safety policy violators. 21. One of the main reasons to record work-related injuries in the organization is to Health, Safety and Security: Health, Safety and Security A. Show employees that the organization cares for their safety B. Discover and eliminate hazards and unsafe work practices C. Collect information for reporting purposes D. Assure compliance with the local safety organizations 22. What is the primary purpose of safety and health audits? Health, Safety and Security: Health, Safety and Security A. create safety committees. B. implement a reward system. C. conduct safety audits. D. schedule follow up sessions. 23. A company has recently launched a new safety training program to reduce work related accidents. The best way to reinforce this program is to Compensation and Benefits: Compensation and Benefits A. 25% of companies pay above that number and 75% pay below. B. 75% of companies pay above that number and 25% pay below. C. 50% of companies pay above that number and 50% pay below. D. 33% of companies pay above that number and 67% pay below. 24. What does the third quartile number mean in a salary survey? Recruitment and Selection: Recruitment and Selection A. Entry-level professionals B. Experienced HR professionals C. Experienced technical staff D. Administrative and support staff 25. University recruiting is a significant source for which of the following? Compensation and Benefits: Compensation and Benefits A. variable pay. B. better benefits. C. wellness programs. D. cost-of-living adjustments. 26. To reward employees for performance beyond expectations, an employer can implement Health, Safety and Security: Health, Safety and Security A. Implement a safety and mentoring program B. Establish flexible work schedules C. Monitor suspicious phone calls and emails D. Create education programs for supervisors 27. How can HR professionals help prevent workplace violence? Health, Safety and Security: Health, Safety and Security A. prevent future legal action. B. understand safety training needs. C. prepare a report about the injuries. D. establish ways to prevent a reoccurrence. 28. The primary purpose of a work accident investigation is to Employee Relations and Communication: Employee Relations and Communication A. Support employees who adopt industry best practices B. Communicate openly and encourage participation in decision making C. Provide frequent information on organizational vision, values, and goals D. Allow employees to work in teams and report on the progress 29. What is the best way to obtain high levels of employee engagement? Training and Development: Training and Development A. Mobile phones B. Internet access C. Talkative learners D. External noise 30. Which of the common distractions during training delivery should be addressed when selecting a training location? Compensation and Benefits: Compensation and Benefits A. salary grades. B. payroll cycles. C. merit ratings. D. surveys. 31. Individual jobs with similar value to the organization should be grouped into HR Administration: HR Administration A. make promotion decisions. B. provide information to former employees. C. maintain benefit records for employees. D. ensure legal compliance. 32. The main reason employers maintain records for employees is to Employee Relations and Communication: Employee Relations and Communication A. Greater competitiveness B. Better teamwork C. Increased productivity D. Improved communication 33. A company offers a new benefits package that includes telecommuting and a flexible work week. What change will most likely occur? Health, Safety and Security: Health, Safety and Security A. prevent the recurrence of an accident. B. provide documentation for disciplinary actions. C. protect the employer from lawsuits. D. identify needs for future training sessions. 34. The purpose of a comprehensive accident report is to: HR Administration: HR Administration A. Strength B. Opportunity C. Weakness D. Threat 35. Changes in labor laws will negatively affect an organization. In what area of the SWOT analysis should this be reviewed? HR Administration: HR Administration A. culture and values. B. employment contract. C. mission and vision. D. code of conduct. 36. A written guide that describes the way in which employees are expected to behave at work is HR Administration: HR Administration A. Hire a labor relations specialist to be on staff to mediate complaints. B. Integrate compliance with the law into daily management practices. C. Make the HR department closely monitor personnel processes. D. Hire a consultant to conduct management training. 37. What is the best way to avoid risk in making employment decisions? Training and Development: Training and Development A. Start with immediate feedback, coaching, and counseling. B. Ask the employees peers to monitor their colleague. C. Wait until the employee displays further concerning behavior. D. Ask the employee to stop, self-assess, and decide the next steps. 38. What is the most effective action to correct poor performance? Compensation and Benefits: Compensation and Benefits A. apply a ranking method. B. identify benchmark jobs. C. establish market pricing. D. determine payable factors. 39. When using survey data to compare pay rates of employees, the HR professional needs to Recruitment and Selection: Recruitment and Selection A. Highest level of education completed B. Opinion of the candidate on a specific subject C. Verification of employment eligibility D. An example of applicants past job performance 40. What type of information does a competency-based question provide? Training and Development: Training and Development A. Subjective opinions only B. Objective facts only C. Results and accomplishments D. Both facts and opinions 41. When documenting employee performance, records should include which of the following? Employee Relations and Communication: Employee Relations and Communication A. Ensure that new employees read the employee manual by collecting individual signatures. B. Provide training on the company values and informal opportunities for interaction. C. Include a description of the company's mission, vision and values in the employee handbook. D. Record an audiovisual presentation where the CEO explains the company strategy. 42. What is the best way to align the workforce with the company strategy? Compensation and Benefits: Compensation and Benefits A. the measurement criteria is not communicated to the employees. B. individual differences in job performance are measurable. C. employees set qualitative goals for themselves. D. supervisors and managers are not involved in the process. 43. In order for a merit based pay increase to be successful it is important that Compensation and Benefits: Compensation and Benefits A. Assess compliance with procedures. B. Motivate employees to stay. C. Reduce levels of management. D. Determine salary gaps. 44. Which of the following is a goal of pay-for-performance systems? Health, Safety and Security: Health, Safety and Security A. Required skills of the position B. Location of all exit doors in the facility C. Availability of correct tools and equipment D. Applicant experience and knowledge 45. In regards to safety, which of the following is a major consideration in job design? Training and Development: Training and Development A. critical incidents. B. Behaviorally Anchored Rating Scale (BARS). C. Management By Objectives (MBO). D. forced distribution. 46. A method of performance evaluation that provides a wide range of flexibility and employees control over their jobs is HR Administration: HR Administration A. Retrain all data entry employees B. Create reports manually C. Outsource HRIS tasks D. Ensure accurate update of data 47. The report on promotions from the HRIS has provided misleading data. What action should be taken to avoid the same mistake in the future? Health, Safety and Security: Health, Safety and Security A. Develop a return-to-work plan B. Remind co-workers to be sympathetic C. Act as though nothing has happened D. Prepare a return-to-work bonus 48. An employee is ready to come back to work after an injury. What should the employer do next? Recruitment and Selection: Recruitment and Selection A. Post jobs internally B. Contact former applicants C. Send out emails D. Organize a job fair 49. A company needs to quickly fill many entry level positions. What is the best recruitment method? Training and Development: Training and Development A. The trainers expertise B. Lack of executive support C. Absence of career planning D. Work-life balance 50. Which of the following factors most obstructs transfer of learning? Employee Relations and Communication: Employee Relations and Communication A. face-to-face. B. HRIS. C. newsletter. D. intranet. 51. The appropriate method of communication about layoffs to affected employees is Training and Development: Training and Development A. determine employee satisfaction. B. report to government agencies. C. measure the programs success. D. document employee growth. 52. The main purpose of analyzing feedback data of training programs is to HR Administration: HR Administration A. 0.176 B. 0.25 C. 0.282 D. 0.0354 53. Company A terminated 705 employees during the quarter. The average head-count is 2,500 for the same time period. What is the separation rate? Training and Development: Training and Development A. Sales incentive programs B. Workforce planning C. Employer branding D. Technical training 54. Which of the following HR roles fall into the human resource management area? Employee Relations and Communication: Employee Relations and Communication A. Technical training B. Workforce planning C. Sales incentive programs D. Employer branding 55. Which of the following HR roles fall into the human resource management area? Training and Development: Training and Development A. link pay to performance. B. document development opportunities. C. electronically track performance. D. provide career path information. 56. One of the primary purposes of performance management systems is to Health, Safety and Security: Health, Safety and Security A. Build employee engagement B. Facilitate team building C. Encourage lifestyle changes D. Reduce health insurance premiums 57. Employee wellness programs are mostly designed to do which of the following? Compensation and Benefits: Compensation and Benefits A. comply with international standards. B. be more generous than the competition. C. be supported by all employees. D. align employee and business performance. 58. A successful compensation program needs to Recruitment and Selection: Recruitment and Selection A. promote a candidate internally who knows all policies. B. review the duties and responsibilities of the job opening. C. offer the position to the candidate with the most education. D. advertise the position in different geographical areas. 59. In an effort to hire the best candidate for each position, it is important to Recruitment and Selection: Recruitment and Selection A. cross training employees to fill in for other employees. B. sharing organizational knowledge with junior staff. C. ensuring that a qualified person is available to take a higher level position once it is available. D. providing the continuous flow and exchange of knowledge among employees in an organization. 60. Succession planning is a process that is aimed at Training and Development: Training and Development A. Identifying the important tasks of a job B. Understanding the learner readiness C. Creating the training delivery method D. Defining the learning styles 61. Which of the following is a step during the needs assessment of a training plan? Employee Relations and Communication: Employee Relations and Communication A. Inability to follow instructions B. Failure to report to work C. Workplace violence D. Performance problem 62. Which of the following would most likely result in an employees immediate suspension if occurring for the first time? Employee Relations and Communication: Employee Relations and Communication A. Identify recommendations B. Review the scene C. Prepare a report D. Interview employees 63. What is the first step when investigating an accident in the workplace? Training and Development: Training and Development A. Monitor performance evaluations B. Conduct a post training survey C. Interview the supervisor D. Test on the material used 64. How does HR evaluate the learning level of an employee after training? Recruitment and Selection: Recruitment and Selection A. HR is knowledgeable in human capital best practices. B. hiring managers are not willing to contact applicants directly. C. only HR has access to contact details of all applicants. D. managers and assistant managers are busy with daily responsibilities. 65. In most organizations, HR acts as a link between the hiring manager and applicants to manage the interview process because Health, Safety and Security: Health, Safety and Security A. train employees to detect stress symptoms. B. conduct a crisis debriefing. C. invest in employee counseling. D. give affected employees time off. 66. In order to support employees through a difficult event such as a workplace violence incident, the first step for HR is to Training and Development: Training and Development A. To allow for group discussion B. To avoid the need for handouts C. To guarantee the retention of knowledge D. To get the attention of the audience 67. What is the purpose of visual aids in a training program? Recruitment and Selection: Recruitment and Selection A. Feedback from interviewers B. Applicant’s scores on assessments C. Review of candidates application D. Job descriptions and requirements 68. Which of the following sources is used when making the final selection of a job candidate? Compensation and Benefits: Compensation and Benefits A. Local national B. Third country national C. Inpatriate D. Expatriate 69. A Mexican working in Mexico is an example of which type of employee? Employee Relations and Communication: Employee Relations and Communication A. objectivity and establishment of trust. B. greater expertise and technology. C. savings of time and effort. D. better long term results. 70. The biggest advantage to outsourcing an employee survey is Employee Relations and Communication: Employee Relations and Communication A. establish a recognition program for the most productive employees. B. gather a focus group to obtain approval for the new policy. C. discuss the changes with the employees who are frequently absent. D. communicate the changes to managers who will pass it on to their employees. 71. A company changed its attendance policy to decrease absenteeism and increase productivity. The next step for HR is to Health, Safety and Security: Health, Safety and Security A. Reports on serious incidents B. Regulation and required processes C. Directives from senior management D. How documentation affects employees 72. When designing a work injury policy, what must HR consider first? Training and Development: Training and Development A. Set team and individual objectives B. Provide objective and timely feedback C. Set and efficiently manage the budget D. Track progress in a fair and objective way 73. What is the first step when implementing a performance management system? Recruitment and Selection: Recruitment and Selection A. HR manager. B. current employee. C. hiring manager. D. recruiter. 74. The skills and knowledge needed to successfully perform the primary duties and responsibilities of a job should be provided by the Recruitment and Selection: Recruitment and Selection A. Is the candidate eligible for rehire? B. Did the candidate receive promotions? C. Did the candidate act professionally? D. Was the candidate willing to work overtime? 75. An HR professional is checking the background of a job candidate. Which of the following is the most important question to ask? Compensation and Benefits: Compensation and Benefits A. determine the absenteeism rate of the company. B. verify employees eligibility for vacation time. C. analyze and monitor the cost of overtime. D. provide required information to produce payroll. 76. The main purpose of using time records is to Compensation and Benefits: Compensation and Benefits A. Pay policies B. Benchmark jobs C. Payroll cycles D. Job competencies 77. Which set of data is required for an organization to participate in a salary survey? Recruitment and Selection: Recruitment and Selection A. Placement of advertisements B. Workforce planning C. Preparation of job offer letters D. Selection of candidate 78. Which HR recruiting activities can be outsourced? Compensation and Benefits: Compensation and Benefits A. Legal deductions B. Wages C. Payroll taxes D. Paid time off 79. Which of the following is considered an employee benefit? Training and Development: Training and Development A. Offer a flexible work schedule with telecommuting B. Discuss career advancement options C. Recognize the employee when doing things right D. Give a pay raise every quarter 80. Which management approach is best used to encourage a repeat of the same behavior? Compensation and Benefits: Compensation and Benefits A. ensure proper pay. B. identify high potentials. C. design retention programs. D. evaluate performance. 81. It is essential to track employees work hours in order to HR Administration: HR Administration A. Survey employees B. Revise current benefits C. Compare benefits package to competitors D. Consult a health care provider 82. What is the best way to determine employee needs related to benefit programs? Recruitment and Selection: Recruitment and Selection A. Job requisition B. Budget approval C. Internal referrals D. Job description 83. What is the first official document that a hiring manager needs to send to HR to fill a vacancy? Training and Development: Training and Development A. External B. Internal C. Strategic D. Tactical 84. The Strengths and Weaknesses of a SWOT analysis focus on which type of factors? Employee Relations and Communication: Employee Relations and Communication A. encourages retention at a reduced cost. B. rewards the desired behavior in a timely manner. C. is up-to-date with current market conditions. D. ensures everyone in the organization participates. 85. The most important part of an effective recognition program is that it HR Administration: HR Administration A. Job analysis B. Job rotation C. Job description D. Job function 86. Which of the following should the HR professional update when educational requirements for a job are changed? HR Administration: HR Administration A. Number of employees leaving in a month divided by the average number of employees in the month B. Number of newly hired employees in a month minus the number of employees leaving in the month divided by the total number of employees at the end of the month C. Number of newly hired employees in a month minus the number of employees leaving in the month divided by the average number of employees in the month D. Number of employees leaving in a month divided by the total number of employees at the end of the month 87. What is the correct formula to calculate turnover? Compensation and Benefits: Compensation and Benefits A. General increase B. Merit based increase C. Promotion increase D. Length of service based increase 88. A base salary increase given to an employee changing jobs to a higher pay grade is an example of which of the following? Employee Relations and Communication: Employee Relations and Communication A. participate on multiple teams. B. are more willing to make innovations. C. are motivated to give their best effort. D. are willing to provide feedback to HR. 89. An engaged workforce gives the organization a competitive advantage primarily because employees HR Administration: HR Administration A. 22.5 days B. 45.5 days C. 37.5 days D. 75.0 days 90. An organization filled ten new openings. It took the recruiter 45 days to fill five of the positions and 30 days to fill the additional five. What is the average amount of time taken to fill all of the positions? Thank You: Thank You

Add a comment

Related presentations

Related pages

The SHRM Learning System | Certification Edge -

The SHRM Learning System COMPLETE CREDENTIAL READINIESS ASSESSMENT. The Credential Readiness Assessment (CRA) is a self-reported, online pre-assessment.
Read more

The SHRM Learning System | Certification Edge -

The SHRM Learning System COMPLETE CREDENTIAL READINESS ASSESSMENT. The Credential Readiness Assessment ... The Credential Readiness Assessment (CRA) ...
Read more

Roshcomm SHRM Certifications Support Programs

SHRM Certifications. HRBP & HRMP CERTIFICATIONS. Human Resources Business Professional (HRBP) ... - Credential Readiness Assessment (CRA) - Class-room Training
Read more

WELCOME TO SHRM CERTIFICATION - SHRM Online - Society for ...

Maintain your credential through recertification. ... Case Study: SHRM Certification Preparation Changing The Way Hormel Foods Develops HR Team.
Read more

Roshcomm SHRM Certifications Support Programs

... and hence has customised an exclusive offering that combines the power of SHRM Learning ... - Credential Readiness Assessment (CRA) - Class-room ...
Read more

HR CERTIFICATION INSTITUTE HOW DO I PREPARE FOR THE EXAM?

... The HR Certification Institute does ... CREDENTIAL READINESS ASSESSMENT (CRA) ... SHRM LEARNING SYSTEM
Read more

SHRM Announces Details of New Certification

... sees the new certification as the credential HR professionals will ... “We view SHRM certification as the next ... Using Assessment Results ...
Read more