advertisement

Sharing ICCA at APCCAL expo 2013

50 %
50 %
advertisement
Information about Sharing ICCA at APCCAL expo 2013
Business & Mgmt

Published on March 16, 2014

Author: andianugrahid

Source: slideshare.net

Description

Update about Indonesia Contact Center.
advertisement

DEVELOPMENT OF OUR INDUSTRY ~ 우리 산업의 발전 Andi Anugrah

WHAT DO YOU KNOW ABOUT INDONESIA 인도네시아에 대해 뭘 알고 있지

BANDUNG SEMARANG MEDAN SURABAYA JAKARTA MAKASSAR 246,9 mio (2012) POPULATION (인구) LAND AREA : 1,904,569 km2GDP : USD 3,816

±120.000 KNOWLEDGEABLE WORKERS 지식 근로자

smartphone owners 스마트 폰 소유자 mobile phone users 휴대 전화 사용자 Source : Roy Morgan Research, Jakarta Post (Jul 2013) 84% 24% internet users 인터넷 사용자 32%

2.2average agent per seat 좌석 당 평균 에이전트

TYPE OF SERVICES INBOUND : CUSTOMER SERVICE, ACCOUNT MANAGEMENT, RESERVATION, ORDER PROCESSING, HELP DESK, COMPLAINT HANDLING. 인바운드 : 고객 서비스, 계정 관리, 예약, 주문 처리, 헬프 데스크, 불만 처리.

TYPE OF SERVICES OUTBOUND : TELEMARKETING, SURVEY, RELATIONSHIP, TELESALES, COLLECTION. 아웃 바운드 : 텔레 마케팅, 설문 조사, 관계, 통신 판매, 수집

KEY CHALLENGES ~ 주요 과제 COST OF SERVICES 서비스 비용

HUMAN RESOURCES COSTS 인적 자원 비용 54%

THE BEST CONTACT CENTER INDONESIA SUCCESS STORY 성공 스토리

Best Contact Center and Role Model 최고의 컨택 센터 및 역할 모델 Presented By : Halo BCA

INDONESIA Thank You 감사합니다

Add a comment

Related presentations

Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...

30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...

Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...

With three established projects across the country and seven more in the pipeline,...

Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...

What is research??

What is research??

April 2, 2014

Explanatory definitions of research in depth...

Related pages

APCCAL – Asia Pacific Contact Centre Association Leaders

APCCAL Expo 2016; APCCAL ... Chairman APCCAL. ICCA ... Recognize your Award Winners at the Annual APCCAL Awards; Sharing best practices among members ...
Read more

Layanan Contact Center Telkom Raih "The Best Contact ...

... (ICCA) Andi Anugrah. ... Kegiatan APCCAL EXPO 2013 merupakan kegiatan ... Rangkaian kegiatan APCCAL EXPO 2013 terdiri dari kegiatan seminar, sharing ...
Read more

ICCA -2013 CONF. Presentation1 - Documents

Share ICCA -2013 CONF. Presentation1. Embed size(px) start on. Link. ICCA -2013 CONF. Presentation1. by elisee-bakatula. on Aug 18, 2015. Report Category: ...
Read more

Events

NECCF Contact Center Vendor Expo 2015 ... ICCA Thursday Technology Sharing: ... November 08, 2013 Toronto, Canada
Read more

Thill Logistics, In at Response Expo 2013 - Documents

Visit Thill Logistics Inc at Response Expo 2013 in booth 201. Meet our team, learn about our services and checkout the details on our 90 Day Trial!
Read more

Asia Pacific Contact Center Association Leaders | Facebook

Asia Pacific Contact Center Association Leaders, ... ICCA Judging starting ... (APCCAL) EXPO 2016 at Hong Kong Disneyland Resort with the theme of “Omni ...
Read more

Hong Kong Call Centre Association (HKCCA) - 客戶中心協會

Hong Kong Call Centre Association ... (ICCA) Taiwan Call Centre ... HKCCA was awarded the hosting right for the APCCAL EXPO 2016 .
Read more

TeachMeetNZ sharing at Eduigniterotovegas - Education

×Close Share TeachMeetNZ sharing at Eduigniterotovegas. Embed ...
Read more