Published on February 28, 2014
15th Annual National Workers’ Compensation Summit 2014 The bullying investigation - an opportunity!
WHAT TO EXPECT? 1. 2. 3. 4. 5. No death by PP Impacts of bullying on workplace Scenario – assessment Plan/conduct the investigation 10 fatal errors to avoid
BULLYING AND IMPACTS Bullying & its Impacts 1. Workplace bullying costs Australian employers between $6 - $36 billion dollars every year. 2. They aren’t all million dollar payouts for obvious harm caused: even the accused can cost a company big $. 3. One accused successfully claimed $141,653.54 for injuries after "Reading full file release by Ethical Standards Unit and finding allegations that I was not made aware of".
SCENARIO I’m Susan, Bart’s boss. The Scenario I’m John, Bart is not making his numbers and looking to blame someone. I’m Bart, John is a bully. DIVISION A DIVISION B
SCENARIO The Scenario
5 STEP ASSESSMENT 1. Assess info and identify the issues? 2. What do the relevant industrial instruments, legislation, or policy say? 3. What are the expectations? 4. What are the options: evidence-based vs outcomefocussed? 5. Which way – decide, document and act!
5 STEP INVESTIGATION 1. 2. 3. 4. 5. Preparation and information collection (plan) Interview the relevant parties (ABC Principle) Follow up issues arising (repeat 2 & 3 if required) Make a finding and prepare a report Implement resolution activities or action
10 FATAL ERRORS 1. Ignorance and hope (these matters do not resolve themselves) 2. Missing or misinterpreting the issue 3. Communication, Consistency & Confidentiality 4. Procedural fairness/due process 5. Contaminating evidence and process (for example: interviewing witnesses together, identifying people)
10 FATAL ERRORS 6. Record keeping – investigation notes and witness statements (audio log) 7. Tunnel vision/investigation bias: truth vs outcome (follow up all leads: inculpate vs exculpate) COI – real or perceived 8. Role and responsibility bias 9. Response – sledgehammer or tweezers? 10. Seize the opportunity v here we go again. Real implementation v tokenism - systemic improvement & positive cultural change.
QUESTIONS? Questions Contact details Shane White phone: 0439 485428 email: firstname.lastname@example.org
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