Call Center Integration Client: Human Care Systems, Inc. Needed to integrate their phone server into SalesForce.com for tracking, recording calls, run analytics for multiple areas of their business. We developed a solution for them…
Open CTI We integrated their Asterisk PBX server using Open CTI - the call center app inside of the platform which supports API calls into SFDC and out of SFDC to Asterisk. In addition to building call center functions we made sure it supported their medical HIPPA compliant structure with custom objects. Let’s look at the feature that we implemented..
Features Screen pops within Salesforce platform Customizable call routing IVR (interactive voice response) Warm Transfer Conference Calling Call recording
Features Link to call recording Recording linked to client records Voicemail Call CDR reports and monitoring Whisper and Barge
Features ‘Click to Dial’ from within Salesforce.com Attach call records to custom objects Rate call quality to custom objects Call dispositions in screen pops for call notes Agent dispositions Calls automatically marked as outbound & inbound
Solution Provided For Human Care Systems, Inc. being able to track calls and monitor phone and call center activity on the Salesforce Platform is essential to their growth as a company. We provided a custom solution that fit their timeline and budget.
Success We would like to thank you for reviewing 2 test cases. To get a free consultation on your next development project on SFDC please call us @ (216) 798-6677 or email us amit@lmsin.com Company name – LMS Solutions - India Infohorizon LLC - USA
Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...
In this presentation we will describe our experience developing with a highly dyna...
Presentation to the LITA Forum 7th November 2014 Albuquerque, NM
Un recorrido por los cambios que nos generará el wearabletech en el futuro
Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...
Microsoft finally joins the smartwatch and fitness tracker game by introducing the...
The Salesforce AppExchange is the destination for great business apps. Transform your business with cloud computing apps for CRM and beyond.
Read more
Other common call center tools include desktop integration ... Asterisk In The Call Center. Asterisk is a powerful tool for building call center systems ...
Read more
Camrivox » Products » Flexor CTI for Salesforce - Softphone and Apex Integration for snom, Polycom, Asterisk, Tapi, Yealink and Skype (voip) telephony ...
Read more
With computer telephony integration for popular CRMs like Salesforce.com, inContact enables personalized calls with contact center screen pops and more.
Read more
Salesforce Integration. Are you currently using or planning to use Salesforce.com (SFDC)? CallN can easily integrate with SFDC to automatically create a ...
Read more
One of such technological marriages is Asterisk-CRM integration. ... Inbound & outbound hosted call center ... The CRM integration to Asterisk ...
Read more
Can an Asterisk based call center solution integrate with Salesforce CRM? What technical challenges would such an integration entail?
Read more
Hello All! I was hoping that someone out there in SFDC land can help me with the Call Center application. i have it active and the phone is appearing on ...
Read more
Add a comment