Published on April 8, 2013
Listening & Talking to the Groundswell
“Brands belong to customers, not companies.”- Ricardo Guimaraes, Brand Theorist
Listening & Market Research• Market Data – Quantitative, “the numbers”• Market Information – Data with Analysis, gives “meaning”• Market Insight – Qualitative, Discovers “Why”Customer insight – what they are thinking andwhy
ListeningLimitations & Problems with Listening to theGroundswell1. We only hear from those who participate in talking2. The volume of insight is great and difficult to capture
ListeningTwo listening Strategies1. Conversation Monitoring2. Brand Monitoring
ListeningListening strategies help improveproducts, services and the brand in general byproviding decision makers the data, informationand insight to make better decisions and adaptto the market.
ListeningHow to start listening to the groundswell:1. Find out what your brand means2. Understand how buzz is always shifting3. Increase research responsiveness & effectiveness4. Find influencers5. Manage PR Crisis6. Generate new products & marketing ideas
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