session-3-featured-speaker-peter

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Entertainment

Published on December 4, 2008

Author: aSGuest5371

Source: authorstream.com

Slide 1: Emmett Peter Director, Worldwide Safety and Assurance Walt Disney Parks and Resorts March 27, 2007 Quality Assurance and Quality Engineering at Disney In Attendance from Disney : In Attendance from Disney Nat Doersam Manager, Quality Assurance Disneyland Resort Rich Smolowitz Manager, Quality Assurance Walt Disney World Resort Agenda : Agenda Disney and Space Our Community Disney’s Quality Culture Quality Assurance Show Operational Ride Quality Engineering Quality Audit Global Sourcing Disney and Space Exploration : Disney and Space Exploration Space travel and exploration was always a fascination for Walt Disney. Disney produced three space-themed television specials in the 1950s -- "Man in Space," "Man and the Moon" and "Mars and Beyond." The three specials included participation from leading space scientists including Dr. Wernher von Braun, Willy Ley and Heinz Haber. Slide 5: Now, Walt Disney World Resort guests can take a trip to Mars aboard Mission: SPACE at Epcot. Guests experience a pulse-racing liftoff and the sensations of traveling in outer space on an out-of-this-world mission to Mars. Slide 6: Studio Entertainment Consumer Products Media Networks Parks & Resorts The Slide 7: Domestic Parks & Resorts Slide 8: International Parks & Resorts Slide 10: Over 200,000 ride mass transit on a single day 4 Theme Parks, 2 Water Parks, 95 Attractions, 25,366 Rooms Our Community Similarities and Differences : Similarities and Differences Continuous focus on efficiencies and speed to market Managing risk Pressure surrounding a launch and launching an attraction Media scrutiny Keeping machinery running, and running, and running…. Facing the many issues of safety and quality in the workplace Disney and Safety : Disney and Safety Safety is the cornerstone of our four keys to quality: Safety Courtesy Show Efficiency Slide 13: Show Quality Show Quality - Subjective : Show Quality - Subjective Sample Map Outlining VPI Points : Sample Map Outlining VPI Points VPI Rating Scale : VPI Rating Scale SAMPLE VPI CATEGORY SUMMARY : SAMPLE VPI CATEGORY SUMMARY Slide 18: Operational Excellence Attractions Alignment : 6 Core Operator Positions GLOBAL WDW 8 Attraction Classifications 11 Disney Theme Parks 4 WDW Theme Parks 265 Disney Attractions 100 WDW Attractions 3.3 Billion Worldwide Guest Interactions 1.08 Billion WDW Guest Interactions Attractions Alignment Greeter, Grouper, Load, Dispatch, Unload, Tower Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, Walkthrough Disney’s Wild About Safety : Disney’s Wild About Safety http://disney.go.com/safety/ Safety Communication & Instruction : Safety Communication & Instruction Ride Quality Assurance : Ride Quality Assurance Slide 24: Unusual Inspection Space Entry Quality Engineering : Quality Engineering Procedure Development : Procedure Development MaintenanceMAXIMOJob Plans MR Maintenance OG NDTMAXIMOJob Plans AttractionOperation Testing&Inspection Systematic Training & Certification Program RL PM Due Reports : RL PM Due Reports Lightboard : Lightboard Auditing : Auditing Slide 45: OEO OPERATIONAL AUDIT REFRESHER TRAINING TRAINER ACCOUNTABILITY MANUFACTURER’S REQUIREMENTS OPERATING GUIDES PRE-OPENING CHECKLISTS FEDERAL/STATE REQUIREMENTS TRAINER SELECTION TRAINING GUIDES/TRAINING TOOLS TRAIN-THE-TRAINER SESSIONS TRAINER DEVELOPMENT OJT/TRAINING SESSIONS UPDATE TRAINING KNOWLEDGE ASSESSMENTS PERFORMANCE ASSESSMENTS MANAGER REQUALIFICATIONS PERFORMANCE ALIGNMENT Audit Structure : Audit Structure Global Sourcing : Global Sourcing SBL – Beijing ChinaHKDL Small World Ride Design and ProductionOctober 2006 : SBL – Beijing ChinaHKDL Small World Ride Design and ProductionOctober 2006 Slide 49: SBL is located in Beijing Slide 50: 5th RING RD 3rd RING RD 4th RING RD Slide 51: OFFICES WELD SHOP MACHINE & ASSY SHOPS FRP & PAINT SHOPS WAREHOUSING CANTEEN DORMS OUTDOOR ASSY AREA, PAINT, & MOLD STORAGE OUTDOOR STAGING AREA SBL – Beijing China : SBL – Beijing China Summing Up…. : Summing Up…. Our Cast is our Greatest Asset : Our Cast is our Greatest Asset “You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality!” Walt Disney

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