Published on March 3, 2014
Service Design Service is a journey Service Design Course VIKMB32 2
What‘s the news this week? 2
The Key Concepts 1. Touchpoints 2. Customer Journey 3. Service Pyramid 4. Design Process
Service touchpoints 5
Customer journey 6
Service structure Overdelivery Usability and accessibility Value and benefits 7
Cardboard hospital @ Tampere Uni vimeo.com/46812964 10
Summary Service Design = Customer Journey + HCD Basics = good research + prototypes The Balls = Always overdeliver
Until Next Time 1) Send me your opinion (3 paragraphs) on whether it makes sense financially for Iceland to open in the Czech Rep by Monday 17 March noon to firstname.lastname@example.org. 2) Please read one of the following books. 13
Next Meeting Brno Observatory and Planetarium Kraví hora 2 Monday 17 March 2014 12:30 – 15:30 14
Second lecture on service design at KISK Masaryk University. This time, we discuss key concepts of service design such as touchpoints and service structure.
Downloads. Download the toolkit ... (2 MB) Download zip NL (2 MB) Service Design Toolkit 2011. You can still download the 2011 toolkit templates. Service ...
... or something got from point "A" to point "B" and all the stops/challenges along the way. | See more about Maps, The Journey and Service Design. ...
“Service design” is the practice of designing the entire ... Serivce Design or Journey ... Improving Customer Experience with Customer Journey Maps.
IS THERE A NEED FOR OUR PRODUCT? TIME: 4 Weeks APPROACH: Mixed Service Design Research Value Proposition Testing Jobs to Be Done Framework BUSINESS PROBLEM:
The system map is a visual description of the ... A. « Design plan, a tool for ... All the access points to the new system of services conceived was ...
Design activities. Co ... Graphs. Narratives. Games. Models. RECIPIENTS. Stakeholders. Professionals. Service staff. Users. CONTENTS. Context. System ...
UX user Journey & flowcharts | See more about Service Design, Customer Experience and Maps.
Explore Supplejack's board "Service Customer Journey" on Pinterest, the world's catalog of ideas. | See more about Customer Experience, Maps and Service ...