Service Design 1: Everything is Designed

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Information about Service Design 1: Everything is Designed

Published on February 19, 2014

Author: AdamHazdra



Slides for the first lecture on service design at KISK of Masaryk University in Brno. February 2014.

Service Design Everything is designed Service Design Course VIKMB32 1

What‘s the news this week? 2

The Joshua Tree effect

Everything is designed the question is how 4

“One could describe Design as a plan for arranging elements to accomplish a particular purpose.” Charles Eames 5

Home-made Profi Where is the difference? 6

Designers deliver on time, budget and repeatedly with good results. They do things for others not just themselves. kim Goodwin 7

Your favourite restaurant 8

Service Economy or is it really? 9

Time for brno philharmonic 10

How do we design stuff? 11

Book a few Dates 12 May 2014 (The whole day) We will do a field trip Location will be disclosed later 30 May 2014 (Evening) Networking with lecturers and partners Bar, který neexistuje 12

Until Next Time 1) Please open a bank account at Airbank, Zuno, Equa or similar and track all steps in the process. 2) Please read one of the following books. Links and more on the blog. 13

Next Meeting Vaňkovka Shopping Mall Central Foyer with Fountain Get ready for one of the personas Tuesday 4 March 2014 12:30 – 15:30 14

The Personas 1. Senior (use props to limit your hearing, vision and movement) 2+1 2. Foreign Student (two big bags, camera, a bit confused) 2+1 3. Blind Student (sunglassess, white stick) 2+1 4. Person on a wheelchair 2+1 5. Mother with a trolley 1+1 6. Foreigner (you do not play him/her, you need to bring someone) 1+1+ext 15

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