Senior Vice-President & CIO, John Wiley & Sons, Inc

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Information about Senior Vice-President & CIO, John Wiley & Sons, Inc

Published on March 6, 2009

Author: gscouncil

Source: slideshare.net

Description

Warren C. Fristensky,
Senior Vice-President & CIO, John Wiley & Sons, Inc. at Global Sourcing Council Conference at Stevens Institute of Technology.

Warren C. Fristensky Senior Vice-President & CIO, John Wiley & Sons, Inc. Manila/New York International Videoconference – February 9, 2009

Agenda Wiley Business Strategy – Enabling Technology Wiley Technology Strategy Wiley FY09 Strategic Plan - Key Initiatives Wiley Offshoring - Approach and Key Factors

Wiley Business Strategy – Enabling Technology

Wiley Technology Strategy

Wiley FY09 Strategic Plan - Key Initiatives

Wiley Offshoring - Approach and Key Factors

Books, Journals, Electronic Intermediaries Customers Product Centric Customer Centric Customers Wiley Enabling Technology Contact & Content Management Enabling Technology

Hosting Traffic - USDC

Wiley Technology Strategy Global Common Systems All locations get the best Wiley has Lower cost/high functionality Business flexibility and agility Shared Enterprise Data Common standards and business rules Common reporting and controls Integration to reduce complexity/risk Long term systems lifespan Long term stability in staff, technology, investment Avoid ‘Big Bang’ and big holes “ the more standard your systems, ……………… ..the more flexible your business”

Global Common Systems

All locations get the best Wiley has

Lower cost/high functionality

Business flexibility and agility

Shared Enterprise Data

Common standards and business rules

Common reporting and controls

Integration to reduce complexity/risk

Long term systems lifespan

Long term stability in staff, technology, investment

Avoid ‘Big Bang’ and big holes

Outsourcing and Offshoring Strategic outsourcing partnerships to work on major projects for: Higher Education sales automation, Corporate Business Intelligence Services, Publishing and Editorial systems, Electronic fulfillment (eCore). Alternative to fixed cost, full time staff for key time-dependent priority projects. FY2009-FY2011 Strategic Plan

Outsourcing and Offshoring

Strategic outsourcing partnerships to work on major projects for:

Higher Education sales automation,

Corporate Business Intelligence Services,

Publishing and Editorial systems,

Electronic fulfillment (eCore).

Alternative to fixed cost, full time staff for key time-dependent priority projects.

Wiley Culture/Partner Culture – collaborative, members of a single team Communication – project management, relationship management Partnership – trusted long-term relationship, management engagement Key Factors in Picking your Offshoring Partner

Wiley Culture/Partner Culture – collaborative, members of a single team

Communication –

project management, relationship management

Partnership –

trusted long-term relationship, management engagement

Master Contract – balanced, fair, Statements of work – quasi-fixed time/cost/scope Experience - in Multi-cultural, Global Business and Systems Development Cost – cost efficiency over time Key Factors in Picking your Offshoring Partner

Master Contract – balanced, fair,

Statements of work – quasi-fixed time/cost/scope

Experience - in Multi-cultural, Global Business and Systems Development

Cost – cost efficiency over time

Location drivers – Stability in Political/Social Sphere Stability in Geographic Region Stability in Infrastructure (Power, Physical Security) Cost profile – now, future Access to qualified labor force Language/culture expertise Global Reach of Partner Key Factors in Picking your Offshoring Partner

Location drivers –

Stability in Political/Social Sphere

Stability in Geographic Region

Stability in Infrastructure (Power, Physical Security)

Cost profile – now, future

Access to qualified labor force

Language/culture expertise

Global Reach of Partner

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