Self-Service Order Interface: A New ARTS Open Standard

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Information about Self-Service Order Interface: A New ARTS Open Standard

Published on October 6, 2011

Author: GoMobo


Slide 1: SSOI © OLO Self Service Order Interface Noah Glass: Founder & CEO, OLO Zerrick Pearson: Sr. Director of Information Technology, Five Guys Enterprises Slide 5: Founded in 1986 in Arlington, VA Focus on quality, service, cleanliness Franchising since 2002 Today: 850 locations in 42 states Growing by 250 stores/year No drive-thru and built to order not P&L Slide 8: PCI Data security Slide 11: 250,000+ downloads 4.3 stars Featured Slide 12: “ High Five: The Five Guys menu is easy to navigate, and the app makes it fun to customize your order. ” Dan Frakes, Sr. Editor of Macworld Slide 13: 25% increase in order size vs. phone orders 26% of order volume at top stores (127 orders in a day!) Slide 15: SSOI Slide 16: SSOI Team Mission “ To create an ARTS XML standard for interfacing order management systems to external order capturing systems, initially for the foodservice industry. ” Self-Service Order Interface Charter Slide 17: SSOI Work Team Name: Representing: Noah Glass OLO Richard Halter ARTS Zerrick Pearson Five Guys Enterprises Kaustubh Jagtap Yum! Brands H. Paul Gay Epson America, Inc. Andrew Murray OLO Charlie Sourhada NAFEM Leonid Rubakhin Epicor Jim Melvin Heartland Payment Systems Chris Droz PAR Robert Kantor PAR Martyn Holland HMS Host Jeff Riley RSPA Ron Kjelden Cisco Slide 18: Why SSOI? Best of breed thinking from all parties Standardization across multiple platforms Reduce cost to implement Reduce cost to maintain Reduce cost to add/upgrade/change Focus on business, not reinventing wheel Slide 19: SSOI Slide 20: SSOI Architecture Slide 21: SSOI Scope Slide 22: SSOI Use Case Summary Place a Simple Order without Payment Pay for a Simple Order at Different Points of Service Add-on or Correct an Order or Change an Order Check on Order (Query Status) Cancel an Order Export of Items and Prices and Product Information Perform a price inquiry/quote/availability Slide 23: Goal ARTS XML SSOI Standard draft by NRF 101 st Annual Convention & EXPO January 15, 2012

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