Sap Solman Work Several Customer Numbers

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Information about Sap Solman Work Several Customer Numbers
Technology

Published on November 3, 2008

Author: wlacaze

Source: slideshare.net

Description

How-to: Work with several customer numbers in Sap Solution Manager

SAP Solution Manager Several Customer Numbers How-To: Using Several Customer Numbers in Sap Solution Manager http://www.linkedin.com/in/solutionmanager Wenceslao Lacaze

SAP – SM – Several Customer Numbers Table of Contents Versioning ..............................................................................................................................................................................3 Author Bio ..............................................................................................................................................................................3 Purpose....................................................................................................................................................................................4 Solution Manager – Scenario Description .............................................................................................................4 Requirements........................................................................................................................................................................5 Communication Structure................................................................................................................................................5 General Info ...........................................................................................................................................................................6 Using Single OSS User defined in CCC. ....................................................................................................................6 Using Multiple OSS users. ............................................................................................................................................6 Using Multiple OSS Users..................................................................................................................................................6 Create the RFC Destination .........................................................................................................................................6 Check the Connection....................................................................................................................................................7 Assign the Customer Number ....................................................................................................................................7 Synchronize Technical Information to Service Marketplace..............................................................................7 Read and Synchronize...................................................................................................................................................7 CCC ............................................................................................................................................................................................8 SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 2 of 9

SAP – SM – Several Customer Numbers Versioning Version Change Date 1.0 Original 27/06/2008 Author Bio My name is Wenceslao Lacaze and I’ve been working as a SAP basis Administrator and Solution Manager Consultant for the last 8 years. I’m a Techno-Functional SAP Solution Manager Subject Matter Expert (SME), I Design, Build and Implement the product using “Run Sap” Methodology. I have developed a very extended experience with medium and large scaled SAP installations in several (multi)national environments. I am based in Argentina, but work all around the World. I work directly for clients or via an agency. I do speak Spanish, Italian and English fluently. You can contact me at: Email: wlacaze@gmail.com http://www.linkedin.com/in/solutionmanager You can found more papers at : http://wlacaze.googlepages.com/home SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 3 of 9

SAP – SM – Several Customer Numbers Purpose This configuration guide has been compiled to know how is the connection strategy between SAP Solution Manager and Service Marketplace – Support Portal. Solution Manager – Scenario Description Using Sap Solution Manager in your Landscape, you can get support from Sap and other entities like Sap Partner, Consulting and CCC. You can define internally in your company one CCC (Customer Competence Center) to provide support to other Companies in the Same the Group or external. More information in CCCNet and Certifications in http://service.sap.com/cccnet SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 4 of 9

SAP – SM – Several Customer Numbers Requirements To use this tutorial you need: Parameters Description Customer Number 0123456789 OSS User S0123456789 OSS User for CCC. (Optional) S0123456789 Communication Structure SAPOSS SAP-OSS SAP-OSS-LIST-O01 SAPNET_RFC SAPNET_RTCC SDCC_OSS SM_SP_0123456789 Solution Manager RFC Destination Username Created By Description SAPOSS OSS_RFC OSS1 SAP OCS Server (CSS) SAP-OSS S0123456789 DSWP Global Used to forward messages to SAP Settings SAP-OSS-LIST-O01 S0123456789 Used to retrieve updated messages from SAP SAPNET_RFC OSS_RFC SDCC Used to forwarding SDCC sessions to SAP. SAPNET_RTCC ST14_RTCC SDCC SDCC_OSS SDCC_NEW SDCN Automatically generated Destination to SAP for EWA. SM_SP_0123456789 S0123456789 Manualy-SM59 Used to Sync info in SMSY and Maintenance Optimizer. SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 5 of 9

SAP – SM – Several Customer Numbers General Info You have 2 ways to setup the infrastructure for use Solution Manager to support several Customer Numbers. Using Single OSS User defined in CCC. You can support several customer Numbers in SAP but all the customer numbers need to be assigned to a common Customer Competence Center (CCC) number. You need to request a SAP to assign you S0123456789 to a CCC entity. SAP only permits access to data of the same group (CCC) using the connection SAP-OSS. Using Multiple OSS users. If you want to use Several OSS User inside Sap Solution Manager to provide support, follow these instructions. Using Multiple OSS Users Create the RFC Destination In Txcode:SM59—Copy the SAP-OSS destination with a new name..SM_SP_0000012345(Is important to use the 10 digits of the Customer Number.). Complete with the OSS Username and Password. SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 6 of 9

SAP – SM – Several Customer Numbers Check the Connection In SM59:Menu Utilities Test Authorization Test. This step check the Connection string and the Username/Password defined. Assign the Customer Number In Txcode: AISUSER create a new entry with the • SAP username: You username in Solution Manager • Sap Customer Number: The customer number. • Contact Person: The OSS User without the “S” Synchronize Technical Information to Service Marketplace Read and Synchronize Go to Txcode: SMSY Select the System System Data in SAP Support Portal Read System Number. SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 7 of 9

SAP – SM – Several Customer Numbers Now the System brings all the information from the Sap Support Portal. Then click in Synchronize to update the information in automatic. If Sap Solution Manager show this error message, is because you don’t have the RFC Destination Created. CCC If you are using CCC, this mean that SAP assign you OSS User to support different Customer numbers. You need to run the program “AI_SDK_CF_GET_SYSD_VAR_CUST to read the customer installation supported. Go to SA38 SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 8 of 9

SAP – SM – Several Customer Numbers Select the RFC Destination for this Customer and complete the Customer Number Now you can found all the Customer systems in solution Manager. More information in the Note 1082010 - Administration of several customer numbers SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc Page 9 of 9

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