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Sample slides 2

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Information about Sample slides 2
Business & Mgmt

Published on March 9, 2014

Author: sunilroy7737

Source: slideshare.net

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IBM/GS Performance L1 & L2 - Beacon 350 350 318 322 Closed Created 300 271 259 252 250 235 2 305 304 1 301 SLA Not Met 229 218 275 264 271 3 252 242 300 250 217 221 SLA Met 200 200 Created Closed 322 150 259 250 221 218 100 268 303 150 275 SLA NOTMET 242 Rework 50 RE-WORK 100 50 1 1 2 0 0 Jan '09 Feb '09 Mar '09 Apr '09 May '09 June '09 July '09 Aug '09 Sep '09 IBM Confidential © Copyright IBM Corporation 2007 © 2009 IBM Corporation

Average Resolution Time (2008 – 09) Average Resolution Time 250 Average Resolution 200 150 Very low 100 50 0 Oct '08 IBM Confidential Nov '08 Dec '08 Jan '09 Feb '09 Mar '09 Apr '09 May '09 Jun '09 Jul '09 Aug '09 Sep '09 © Copyright IBM Corporation 2007 © 2009 IBM Corporation

BEACON HD 20 18 16 14 12 10 8 6 4 2 0 Aging as on 24 Sep 2009 LCoE L3 L2 IBM/GS L1 IBM/GS 7 5 < 1 wk IBM Confidential 1 3 1 wk 3 1 2 wk 3 wk 4 wk 1 1 Month 2 Month © Copyright IBM Corporation 2007 © 2009 IBM Corporation

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