Salesforce CRM Training

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Information about Salesforce CRM Training
Technology

Published on November 12, 2009

Author: jasonfnorth

Source: slideshare.net

Description

This is a sample of ForceBrain.com's Online Live Webinar Training, specifically for Salesforce CRM.

Salesforce CRM Training

Agenda Intro SalesforceTerminology SalesforceOverview Story Q&A www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Terminology A lead is a prospect or potential pipeline - a person you met at a conference who expressed interest, or someone who filled out a form on your company’s website. Leads www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Terminology Accounts are your organization's customers, competitors, and partners. Each account stores information such as name, address, and phone numbers. For each account, you can store related information such as opportunities, activities, cases, partners, contracts, and notes. Accounts Contacts are all of the individuals associated with your business accounts that you need to track in Salesforce. You can store various information for a contact, such as phone numbers, addresses, titles, and roles in a deal. Contacts www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Terminology Opportunities are the sales and pending deals that you want to track. By adding opportunities, you are also building your “pipeline,” which will contribute to your forecast. You can also link opportunities to campaigns to help measure the ROI of your marketing programs. Opportunities Products are the individual items that you sell in your pipeline. You can create a product and associate it with a price in a price book. Products www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Terminology Group calendaringhelps you better collaborate as a team, and arrange meetings with prospects and customers. Calendar Events Tasks are to-do items that need to be followed up on. They can be associated with accounts, contacts, leads, or other custom objects. You can follow up on the task yourself, or assign it to another user. Task Maintain a historical record of all activities related to an account, contact, or opportunity. Your activity history includes emails, call notes, and calendar events, so everyone is on the same page. Activities www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Terminology Reports are lists, summaries, and analyses of your data, which you can display or print. To help you monitor your organization, Salesforce offers a wide range of standard reports, accessible in the Reports tab. You can also create new custom reports to access exactly the information you need. You can subtotal and limit your data to help you analyze trends and get a concise picture of what is happening in your organization. Reports Dashboards give you a real-time snapshot of corporate metrics and key performance indicators. A dashboard is a group of different charts (or components) that graphically display your custom report data. You can select up to 20 different custom reports to display data graphically as charts in each dashboard. Dashboards www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Terminology Outlook users enjoy high levels of productivity with Connect for Outlook —which makes it easy to synchronize important customer data between two commonly used applications. Users can add emails with attachments, create contacts and leads directly in Outlook, and create relationships between calendar events and associated objects such as accounts and opportunities. Connect Outlook www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Data Model Account Leads Convert  Contacts Opportunities www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-609-4072 – 370 Convention Way, Redwood City, CA 94063

Demo Overview Story Q&A www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

Next www.ForceBrain.com – experts@forcebrain.com – Main: (650) 482-5210 – Fax: 800-469-4072 – 370 Convention Way, Redwood City, CA 94063

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