Runway Accounting SIA - presentation January 2014

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Information about Runway Accounting SIA - presentation January 2014
Business & Mgmt

Published on January 6, 2014

Author: nokhart1



15 slide presentation of the Runway Accounting SIA

Nearshore Baltic sourcing Henrik Nokhart, Runway International SiA January 6. 2014 9.10.2013 1

Contact us for a Baltic partnership Nils Sundling Henrik Nokhart CEO Runway SIA Mob. +47 90 846 766 GM Runway Accounting SIA Mob. +47 92 41 24 41 © Runway SIA All rights reserved 2

The Runway framework has proven successful over years  Runway is a Baltic business process provider with a network of multi-lingual centers mainly in the Baltics.  Our mission is to assist our clients in achieving their goals through cost arbitrage between Scandinavia and the Baltics.  Oslo Tallinn Riga Vilnius Kaunas Kiev Malaga Through excellent customer experience we have delivered high value services to our clients in line with their expectations and agreed targets since 2004. © Runway SIA All rights reserved 3

The Runway promise  Talented people - fast, stable and proactive  24/7 service - availability nights and weekends  Multilingual – services in 14 languages  Competitive Baltic rates  Leading-edge technology – network and security  Rapid set-up – lift and shift or transfer and transform  Learning and achieving environment We are only one and half hour flighttime away !! © Runway SIA All rights reserved 4

The Runway values is the basis for our sustainable business  Positive attitude  Ownership  Integrity  Leading edge  Equal opportunities Runway is responsible for ensuring that laws and regulations for working conditions and employee's rights are adhered to and that documentation is available to our clients, if desired. © Runway SIA All rights reserved 5

The Runway management is among the most experienced team in the outsourcing industry  Runway was established in 2004 by leading European contact center professionals  The founders had experience in building and developing more than 80 contact center operations in 15 countries  We are quality focused and has a proven track record of 10 years in handling World Class customers © Runway SIA All rights reserved 6

Runway has experienced a steady growth Mill. NOK 120 110 90 70 50 30 10 2004 Low cost Baltic Service provider © Runway SIA All rights reserved 2005 2006 Norwegian Air BPO - provider 2007 2008 Baltic multi-client centres 2009 2010 Nordic multitower BPO - provider 2011 2012 International multitower BPO - provider 7

The Runway SERVICES  Back-office functions      Customer service & support IT application management IT Helpdesk HR services Accounting and finance services Front-office functions   © Runway SIA All rights reserved Agent sale Netshop front-desk 8

Customer stories • Reisebooking Luggagehandling Revenue management Regnskapsføring • Brukerstøtte alle produkter • • Helpdesk – Bank i Butikk Brukerstøtte 20 norske kunder • Reisebooking – Sandefjord - Strømstad • Bildegjenkjenning • • • © Runway SIA All rights reserved • Regnskapføring i Xledger Regnskapføring i Visma • Regnskapsføring i Agresso • Regnskapføring i Axapta • 9

Runway countries and cities Latvia, Riga Ukraine, Kiev Lituania, Vilnius Spain, Malaga Estonia, Tallinn Lituania, Vilnius Based on efficient use of technology Runway offer a Scandinavian speaking workforce to Scandinavian companies operating from low cost regions in Europe © Runway SIA All rights reserved 10

Runway is jointly owned by Norwegian and Baltic investors BaltCap Private Equity Fund advised by BaltCap has acquired 40.82% of Runway’s shares from the company’s largest shareholder, Norwegian firm Dasha AS. "Runway is one of the leading and the fastest growing players in the sector with solid operational experience in the Nordic market, highly qualified staff and good prospects in the market,” says Sandijs Abolins-Abols, Investment Director at BaltCap. The company has offices in Riga, Tallinn, Vilnius and Kaunas and is providing CRM, IT support, accounting and other backoffice services to businesses in the Nordic market. “We believe that with BaltCap’s financial backing Runway will be able to capitalize on existing experience and achieve the best results,” says Nils Sundling, the Managing Director of Runway. March 14th 2011 © Runway SIA All rights reserved 11

Local Management Latvia Uldis Prieditis CEO Chairman of the Management Board Estonia Aleksei Kurov Contract and Operations Director Baltic Group Sales and Operations Ukraine Yuriy Semenov Managing Director Ukraine Country Management & Recruitment Estonia Ronald Habich Managing Director Estonia Country Management © Runway SIA All rights reserved Lithuania Vilma Stankuviene Managing Director Lithuania Country Management & Recruitment Spain Mats Johansson Managing Director Spain Country Management & Recruitment 12

Next step – visit us in Baltics Visit More customer stories Henrik Nokhart GM Runway Accounting SIA Mob. +47 92 41 24 41 The Runway story © Runway SIA All rights reserved More information: 13

Customer example – 11 year services for Norwegian Air Direct sales  Runway has been doing direct sales since February, 2003  Average amount of incoming calls per month: 90 000 (2012)  Team consists of 160 service consultants  Service level to meet: Other services - hourly based pricing Luggage handling – 20 FTE Revenue mngt. analysts - 10 FTE Airport tax specialists – 12 FTE Accounting – 6 FTE Net-bookiing specialists – 6 FTE • Time service factor: 90% => 60 sec Cabin • Average speed to answer: <= 40 sec Marketing assistance – 8 FTE Operations ensured from 3 sites in three Baltic countries and from Kiev, Ukraine and Malaga, Spain Outbound - 1 FTE Customer complaints – 15 FTE  All service languages; Norwegian, Swedish, Danish, Finnish, English, German, French and Spanish Other services - Event Based pricing  Booking: Inbound Calls Languages:   Fin – 6 FTE;  © Runway SIA All rights reserved Nor/SWE – 51 FTE; DK – 4 FTE crew planners – 5 FTE Client statement Air has worked Norwegian Air 2003. has worked Shuttle ’’ NorwegiansinceShuttle We have found with Runway with Runway since 2003. quick to Runway to be professional, We have found Runway to easy to work with. We respond, andbe professional, quick to respond, offshore to work with. We continue to and easy new tasks and continue to offshore positive results. duties to Runway, withnew tasks and duties to Runway, with positive results. ’’ Edward Thorstad, Edward Thorstad, Commercial Director Commercial Director 2011 2011 14

We think like our customers

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