Published on December 5, 2013
Really Useful Day for Suppliers London, 29 November 2013
Local government is important…. 2
It’s diverse in tasks… (but 53% are requests for information) Most popular council digtial services (SOCIT M, Better Connected 2013) 0 2000000 Council Tax Rubbish and recycling Planning Libraries 4000000 Libraries Housing Environmental Health Rubbish and recycling 6000000 Schools/youth Highways Parking Rubbish and recycling 8000000 Rubbish and recycling Parking Council tax Housing 10000000 Job vacancies Libraries Leisure facilities Parking 12000000 3
It’s diverse in quality… by service and authority Task ` Achieving standard 2013 Pay parking fine 72% Find out how to apply for housing 68% Find out opening times for council tip 64% Apply for older persons bus pass 64% Apply for a council job 58% Reserve a library book 53% Find out about getting help at home 47% Find out about my councillor 47% Find opening times for local swimming pool 44% Find help in starting new business 41% Report pothole 40% Dispose of old bed 34% Find out about free nursery place 34% Object to a planning application 32% Rating of council websites 4* 3* 2* 1* Source: SOCITM Better Connected survey of UK councils, 2013 4
And like central government… struggles for take up with a few exceptions 75% school admissions online 2013 5
(familiar) challenges facing local government digital •Budget reductions, rationing, channel shift, managing demand •Lack of Leadership •Service managers not engaged •Lack of focus on the customer •Diminished in-house capacity •Inflexible supplier arrangements/vender lock in •Difficulty of engaging suppliers, existing and new with the new agenda •Complex joint working arrangements – health, police, other councils, private sector suppliers, community organisations 6
In our new localist world, so what? •It’s all “government” - the public (understandably) don’t understand the complex delivery landscape • Delivery of many central and local services mutually dependent •Councils are key providers of Assisted Digital and Digital Inclusion •Councils are key parts of the local digital economy; and big buyers of digital services •Demand in local government to learn more about GDS, GOV.UK •For little effort we can help accelerate the pace of digital transformation 7
Under development - Central Links Discovery days – to engage local government with central government transformation and to identify blockers where central government can help local digital transformation Hot Topics – develop digital role for Heads of Service in local government. Based on GDS Service Manager programme. Includes sessions on Procurement, User Needs, Agile approach, Performance Dashboards and ID Assurance. Ask Local – informal consultation events for central government with local government Share Local – events to re-use and share GDS/Local Authority assets Local Inclusion – working together on Digital Inclusion and assisted digital 8
Outcomes by March 2015 Supported public service transformation; providing better services for less Developed digital capacity within local government and central government Provided extra economies of scale for central innovations 10
Local Digital Campaign •Campaign: Working with UKAuthority to amplify our messages to local government and the wider sector. Dedicated media channel to promote development of excellent local digital services and promote the activities of all members of the fledgling Local Government Digital Alliance •Audience: The Campaign will engage chief executives, senior management and digital leads across the UK’s 433 councils – including heads of customer service, transformation and the major service heads, finance and procurement, technology and digital teams. Police, fire, health and related central government teams will also be invited to participate. •Government/Supplier partnership: The campaign is funded through DCLG resource and matched funding from the supplier community. A specific aim is to create a representative but ‘vendor neutral’ space by engaging with ten of the large and ten SME key players in the sector 11
Sheenagh Reynolds MBE Assistant Director Digital Department for Communities and Local Government Sheenagh.Reynolds@communities.gsi.gov.uk @sheenagh http://www.linkedin.com/in/sheenagh
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