Published on February 26, 2014
ROY J. HOPPE 1252 N. Chicago Ave. Arlington Heights, Illinois 60004 Cell: 630-337-9493 Email: email@example.com LinkedIn Profile: http://www.linkedin.com/in/royhoppe1 Twitter Profile: https://twitter.com/royhoppe1 BUSINESS ANALYST PROFILE: Technical liaison aligning technology solutions with business missions, strategies and goals Preliminary investigator identifying nature and scope of business problem or opportunity Translator of high level business requirements into functional specifications and manage changes Facilitator of process improvements, operational and technology centric, involving multiple sites or business areas • Meticulous test cases structure and pattern reviewer ensuring requirements compliance per change management plan • Stakeholder manager communicating at various levels ensuring open dialogue and inclusion • Process engineer expert in drafting data requirements, process flows, system interfaces and use cases • • • • PROFESSIONAL EXPERIENCE: INTRANSITION ANALYSIS BUSINESS ANALYST JULY 2009-PRESENT • Delivers recommendations, best practices and guidance producing cost-effective technical solutions • Tailors open ended questions encouraging continual communication leading to root cause discovery • Solid experience managing requirements, stakeholders and business process refinements MAJOR CLIENT AND PROJECTS MIRACLE METHOD • Reduced website estimation submission time by 50% through wire-frame enhancement • Improved estimation response time 50% through consolidated data collection • Streamlined inventory management 50%, reducing delivery delays • Ensured 100% business continuity through diligent software and hardware maintenance BANKING ADMINISTRATION INSTITUTE (BAI) • Refined Online Delivery team efficiency and reduced project costs 50% with requirements management with scope, assumption, requirements validation and next steps focus • Boosted Online Delivery team performance 25% and implemented process improvement suggestions through Microsoft Visio and Word documentation • Sharpened operational readiness and test case compliance 25% with judicious detail concentration • Counseled multi-level stakeholders appealing to individual needs while maintain corporate mission focus
ROY J. HOPPE PAGE 2 S&C ELECTRIC COMPANY DESKTOP SERVICES TECHNICIAN • Bolstered desktop service call closures 16% and overall company production rate, via root cause analysis • Managed Dell service calls at all levels focusing on efficiency and effectiveness • Collaborated with Dell support for part acquisition and additional technical support • Maintained knowledge base to increase service call resolution percentage 25% PROJECT LEAD • • • • Collaborated 300 Dell laptop WIFI driver update with corporate wireless infrastructure Drafted project team procedures and customer contact protocols Completed project 4 weeks ahead of schedule with 20% project cost reduction Collaborated with wireless infrastructure team assuring seamless transition PROJECT COORDINATOR • • • • Increased the IT department efficiency 66% annually through Microsoft Project Tracked Project Leads weekly work performance progress and proficiency Facilitated milestone creation and prioritization Communicated information to stakeholders in accordance with project plan objectives LEHIGH PRESS DIGITAL HELP DESK/DISASTER RECOVERY DECEMBER 1994-JULY 2005 • Reduced production downtime 50% through analysis, preventative maintenance, conflict resolution and end user training of Macintosh and Windows workstations and networks • Expanded Production Department’s efficiency 200%, while reducing operating expenses 50%, through Heidelberg’s “Jetbase” disaster recovery and data management system implementation • Saved 40% educational costs by coordinating comprehensible group and individual training programs • Trimmed department budget 20% annually and reduced job tracking time 90% with archive database MANUAL/DIGITAL COLOR PROOFER 2ND SHIFT COORDINATOR COPYPREPPER JUNE 1990-DECEMBER 1994 JUNE 1989-JUNE 1990 FEBRUARY 1989-JUNE 1989 VOLUNTEER EXPERIENCE: ADVOCATE LUTHERAN GENERAL - CENTER FOR RESEARCH, EDUCATION AND DEVELOPMENT TECHNICAL VOLUNTEER OCTOBER 2012-PRESENT • • • • Manages variety of Advocate Learning Exchange database (AleX) course and class specifications Responsible for drafting AleX 2013 educational schedule Regularly assigns competencies and skills to AleX courses and classes Prioritizes and manages multiple tasks maintaining balance between universal precautions and sensitivity to confidential information while respecting patient’s HIPAA rights
ROY J. HOPPE PAGE 3 CAPTAIN JAMES A LOVELL FEDERAL HEALTH CARE CENTER MYHEALTHEVET INTERNET ACCOUNT COORDINATOR • • • • MAY 2012-OCTOBER 2012 Enforced quality of care and best practice disciplines enhancing patient health care team partnership Ensured constant HIPAA compliance during initial account setup and training sessions Increased enrollment 15% through persuasive technical guidance and customizable presentations Led successful hospital educational project highlighting key MyHealtheVet website benefits UNITED STATES NAVY ACTIVE AND RESERVE DUTY PETTY OFFICER 3RD CLASS – ENGINEMAN SEPTEMBER 1982−SEPTEMBER 1988 − EDUCATION EXPERIENCE: MASTER OF SCIENCE INFORMATION SYSTEMS DePaul University Chicago, IL GPA 3.7/4.0 BACHELOR OF SCIENCE INFORMATION SYSTEMS DePaul University Chicago, IL GPA 3.83/4.0 Graduation March 2012 Graduation High Honors June 2009
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