Rochelle Michalek

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Information about Rochelle Michalek

Published on December 21, 2008

Author: jlandsman

Source: slideshare.net

PAWS Chicago Lurie Spay / Neuter Clinic

“ Targeted” Free or Low Cost Spay Neuter Services – Providing a Solution to Those Most in Need. Accessibility Clinic is located near the low income communities in which the majority of the strays reside.

Accessibility

Clinic is located near

the low income

communities in which

the majority of the

strays reside.

Since our Founding, Euthanasia Rates in Chicago Have Decreased by over 50%.

Lurie Spay / Neuter Clinic Services $25 $25 $25 $75 General Public $20   Free   Ferals $12 $12 $25 $35 Targeted Zip $12 $12 Free Free Public Assist - Chicago Cat Dog Cat Dog Vaccine Clinic Spay / Neuter  

Key to Operating a High Volume Clinic & Providing a High Quality of Service & Care Defined Goals & Measurements High Quality of Customer Service Maximizing your Resources & Staffing Mitigate your Risk Working within the Veterinarian Community

Defined Goals & Measurements

High Quality of Customer Service

Maximizing your Resources & Staffing

Mitigate your Risk

Working within the Veterinarian Community

Defined Goals & Measurements Per Day Run Rate vs. Annual Volume Surgical Mix – Spay vs. Neuter, Male vs. Female Customer Demand –Wait Time & Days Staffing & Resource Capabilities Budget & Performance Impact High Quality of Customer Service Treat your customers with respect – remember they are doing the right thing! Low Cost shouldn’t mean a low level of Customer Service Education, Education, Education – you have an opportunity, take advantage of it!

Per Day Run Rate vs. Annual Volume

Surgical Mix – Spay vs. Neuter, Male vs. Female

Customer Demand –Wait Time & Days

Staffing & Resource Capabilities

Budget & Performance Impact

Treat your customers with respect – remember they are doing the right thing!

Low Cost shouldn’t mean a low level of Customer Service

Education, Education, Education – you have an opportunity, take advantage of it!

Maximize your Resources Standardization in your Processes & Medical Protocols. Parallel Process – Multiple Animals & Activities in every step – watch for idle resources. Look at the Cost Benefit of change in it’s entirety – people, process, patient, protocols. Assess, Re-assess, & Assess everything you do! Your operation changes, your staff is your greatest source of information. Staffing Resources Chief Vet has to be passionate Cross Train your Staff to allow for flexibility Highly Collaborative Team Environment Integrate Volunteers Communications & Positive Feedback is Key!

Standardization in your Processes & Medical Protocols.

Parallel Process – Multiple Animals & Activities in every step – watch for idle resources.

Look at the Cost Benefit of change in it’s entirety – people, process, patient, protocols.

Assess, Re-assess, & Assess everything you do! Your operation changes, your staff is your greatest source of information.

Chief Vet has to be passionate

Cross Train your Staff to allow for flexibility

Highly Collaborative Team Environment

Integrate Volunteers

Communications & Positive Feedback is Key!

Working with the Veterinarian Community Focused on Low Income Neighborhoods Relationship with Emergency Clinics Make them a Partner verses a competitor Provide a high quality of service Mitigate your Risk Training on Animal Handling Techniques Customer Animals vs. Feral vs. Adoption Post Mortem on Incidents Emergency & Back Up Plans Cross Train your Staff Your Reputation is your most important asset.

Focused on Low Income Neighborhoods

Relationship with Emergency Clinics

Make them a Partner verses a competitor

Provide a high quality of service

Training on Animal Handling Techniques

Customer Animals vs. Feral vs. Adoption

Post Mortem on Incidents

Emergency & Back Up Plans

Cross Train your Staff

Your Reputation is your most important asset.

Community Outreach & Humane Education Focused on the at risk low income neighborhoods. Local Participation & Advocacy. Work with the Schools, Community Organizations, & City Agencies.

Focused on the at risk low income neighborhoods.

Local Participation & Advocacy.

Work with the Schools, Community Organizations, & City Agencies.

Spay / Neuter Saves Lives! It is the ultimate solution to ending pet overpopulation!

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