Published on March 4, 2014
Research highlights cures for patient waiting room frustration © CureMD Healthcare
Research • Patients are increasingly relying on online reviews to determine how long doctors’ wait times are prior to making an appointment • According to recent research, the issue plays an essential role in patient satisfaction and retention • Software Advice, a company that reviews electronic medical records and publishes primary research on its website, surveyed 5,003 U.S. patients to find out what would reduce their frustration with wait times
Survey results • Some of the results included the following: – If they were informed how long the wait was likely to be, 80 percent of patients would be less frustrated. – Annoyance would decrease for 70 percent of patients if they received a personal apology from their doctor for the wait. – 41 percent of patients would be open to visiting a different doctor in the practice to decrease their wait time • Surprisingly, the techniques that are easiest for medical practices to implement are also the most effective
Survey results • Patients also said that making improvements to a medical practice’s waiting room would lessen their frustration • For example, 64 percent of patients surveyed said their stay would be more pleasant with a TV in the waiting room, and 60 percent said free WiFi would help, as would complimentary food and beverages • Other important takeaways from the survey include the fact that 45 percent of patients spend less than 15 minutes in the waiting room, and 85 percent are seen within 30 minutes
Read more on blog.curemd.com • To read more on this topic, visit: • http://blog.curemd.com/research-highlights-curesfor-patient-waiting-room-frustration/
Thank you! CureMD Healthcare 55 Broad Street, New York, NY 10004 Ph: 212.509.6200 www.curemd.com
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