Published on March 4, 2014
Requirements Analysis http://iakm-dev2.slis.kent.edu/ Matthew Pahls November 13, 2009
2 Statement of Work The purpose of this study is to identify key areas of interest pertaining to the new IAKM website. This study investigates work rendered during the first iteration of changes pertaining to the new redesign. First we needed to identify user characteristics by having our user population participate in two surveys. The results will be analyzed and two user profiles will be build from the information gathered. Once the profiles are identified and developed we will then find some participants that meet the characteristic bound by the profiles that were developed, and they will participate in a user task analysis. From the information gathered a set of goals for the new interface will be developed. The study will also note any limitations posed by the system. The study will wrap up with a set of design principals that should be taken into consideration in the next iteration of development. 1. Statement of work [Pg 2] 2. Survey [Pg 3] 3. User Profiles [Pg 26] 4. Task Analysis [Pg 27] 5. Usability Goals [Pg 29] 6. System Capabilities and Constraints [Pg 30] 7. Design Principals [Pg 32]
3 Survey The research team divided the survey into two distinct user segments that would participate separate surveys. Both surveys were exactly the same but getting empirical results from each group separately allowed the team to see how each user segment interacted with the Information Architecture and Knowledge Management Site. From this data two user profiles will be created since we were knowledgeable enough to segregate the users early on in the process. IAKM Survey Over half [54%] of the participants of the survey were between the ages of 26 and 40. The users between the ages of 18 and 25 [23%] and 41 - 55 [23%] made up the rest of the users that participated in the study. The majority of the users resided in the age range of 26 to 40, and based on that information these users should be the target audience for the IAKM website based on the finding of the general survey.
4 Survey SLIS Survey Half [50%] of the user that participated in the survey were between the ages of 26 and 40. The users between the ages of 18 and 25 [25%] and 41 - 55 [25%] made up the rest of the users that participated in the study. Even though only 50% of the participants are noted in the 26 - 40 age range; that age range only compromises 14 years of deviation. The larger user population encompasses a deviation of 21 years. The IAKM website should be targeting the 26 to 40 age range based on the information gathered from the SLIS survey. Combined Analysis Both surveys warranted the same outcome for this question. The target audience for the IAKM website is 26 to 40 years old.
5 Survey IAKM Survey The majority of the participants were male [67%] and the minority of the participants were female [33%]. SLIS Survey The majority of the participants were female [67%] and the minority of the participants were male [33%].
6 Survey Combined Analysis Here we had conflicting results based on the audience segments involved. The IAKM survey showed that over half of the audience was compromised of mostly male users. IAKM Survey Three locations were represented by the survey. Ohio [85%] had by far the majority of responses, and New Jersey [8%] / Virginia [8%] both made up the rest of the responses equally.
7 Survey SLIS Survey Ohio represented [100%] of the users that participated in the survey Combined Analysis: The majority of the users are located within Ohio, and relying on the principal of locality that the program is located in Ohio the numbers also state that most of the user population is going to reside here in Ohio.
8 Survey IAKM Survey All but one user stated that they would like to participate. SLIS Survey All but one user stated that they would like to participate.
9 Survey Combined Analysis Almost all of the users are vested in the success of the site and would like to participate in further activities that could potentially warrant a better user experience in any new iterations of the site. IAKM Survey
10 Survey Combined Analysis Almost all of the users are vested in the success of the site and would like to participate in further activities that could potentially warrant a better user experience in any new iterations of the site. SLIS Survey Combined Analysis This portion of the survey allowed the user to input their email address so they could be contacted if further investigation was needed.
11 Survey IAKM Survey All but one user does not have any vision impairments. SLIS Survey Here [83%] of the users stated they didn't have any vision problems, and [17%] stated that they have at least one condition.
12 Survey IAKM Survey Glasses / Contacts: near sighted. SLIS Survey I wear glasses--bifocals (should be trifocals, really). Combined Analysis All user input lead to the need for corrective lenses to properly utilize the site. Even though subjective user population measured here is small the IAKM site must take their need into consideration.
13 Survey IAKM Survey All but one response was indicated by a yes answer Yes [92%] / No [8%] SLIS Survey All 12 responded No [100%]
14 Survey Combined Analysis Here we see again where the two user segments differ in their responses. This mainly has to do with the fact on how the survey was distributed, but getting people that are not directly affiliated with the program can also warrant information from user that are not experts in the program. IAKM Survey Over half of the users indicated that the heard about the program from a former or current student [58%]. Two users found the program from searching the web [17%]. The rest of the users marked other and then listed their experience in the next question.
15 Survey SLIS Survey Here the majority [67%] of the users marked other, and listed their experience in the next question. The second highest result was hearing about the program from a former or current student [25%]. One user had indicated they found the program by searching the web. Combined Analysis Here the audience segments show drastically different representations on how they heard about the program. The general survey indicates a heavy word of mouth usage in getting IAKM to the masses. On the other side of the table you have the SLIS survey that indicates that their experiences were not mentioned in the surveys expected allotted answers.
16 Survey IAKM Survey Researched IT Management MS programs in the Akron area. One of my undergrad teachers SLIS Survey
17 Survey SLIS Survey SLIS classes From the SLIS student handbook (the dual masters program is mentioned in there). Representative from Kent State who visited OCLC I am enrolled in the SLIS program SLIS though the LIS program at Kent State Kent State I am a student at SLIS Through Kent's School of Library and Information Science From my employer. I am also a current SLIS student an email friend of mine in SLIS program MLIS Kent State 12-12-12 program professor SLIS orientation this fall From SLIS SLIS website Kent listserv--knew about it from Dr.Froelich SLIS Orientation Throught the Kent State MLIS program
18 Survey IAKM Survey This survey indicates a high level of computer expertise [45%], and well over [36%] of the users state that they have above experience with computers. Only [18%] of the users tested state they have average computer experience.
19 Survey SLIS Survey Half of the users represented rated themselves above average. While [42%] rated themselves average and one user [8%] stated they as below average. Combined Analysis The users represented in the general user survey perceived themselves experts; while the SLIS audience segment state a more average knowledge of computers.
20 Survey IAKM Survey All users that took this survey indicate that they use the computer daily
21 Survey SLIS Survey Only one user represented by this survey doesn't utilize a computer on a daily basis
22 Survey Combined Analysis Both audience segments utilize the computer on a daily basis. IAKM Survey Half of the users here mention PC as their platform for computer usage; while MAC / Both share the rest of the answers [25%].
23 Survey SLIS Survey Here we have a high usage of PC [92%] for their platform, but [8%] users answered that they use both. Combined Analysis Both segments elude that PC is the platform that is utilized the most. In second comes the Mac, but the numbers also indicate that the users are using both platforms.
24 Survey SLIS Survey Here an overwhelmingly [83%] of the users have never utilized the site in the past. The numbers might look bad at first, but there is positive outcome with retrospect on how we can utilize their lack of previous knowledge. We could target these individuals during the task analysis to identify how someone with little to no experience might find information on the site.
25 Survey SLIS Survey Here we try to identify where the user would reside in the IAKM realm. Most of the information presented by this question states that these users are interested in getting more information about the program [42%]. Others are interested in applying for coursework [17%], and a couple don't even know what the program is but would like to gather more information [17%]. The rest of the users [25%] aren't sure.
26 User Profile IAKM Source Name: William Gates Age: 33 Occupation: Professional / coming back to obtain a Masters Degree Bill works full time as a web designer, but as his experience grows in his professional field he feels the need to further his knowledge and focus his attention towards better understanding his users. Motivated by his personal need for growth in his field of work Bill had applied and got accepted into the Information Architecture and knowledge management degree program. His concentration was a no brainer to him as he choose User Experience Design because it seemed to meld with what he was already doing professionally. William utilizes the IAKM website as his home base to make sure he maintains the proper track as he progresses through this portion of his academic life. He doesn’t frequent the site daily he does depend on it heavily at certain times of the year for information on what courses he must take in order to graduate in a timely manor. SLIS Source Name: Elizabeth Book-Neil Age 30 Occupation: Student / currently pursuing a Masters Degree from the School of Library Sciences Elizabeth is currently a full time student pursuing her maters degree from the school of library and information sciences. But as she progresses through her program she becomes very interested in some of the coursework in the Knowledge Management concentration of the Information Architecture and Knowledge Management program. The courses she is taking in one area of study seem to meld well with what could be derived from courses in knowledge management. Elizabeth uses the IAKM website as an investigation tool as she combs through her educational possibilities. She doesn’t frequent the site too often, and when she does she uses the browsing nature of the site to further her desire to obtain information about courses in knowledge management.
27 Baseline Study For the baseline study two uses were asked to perform the tasks mentioned below. These tasks were developed based on the information that was derived from both the survey and the results from the users profiles. User 1 Task You are a prospective Knowledge Management certificate student. How would you apply to the program? You are a prospective User Experience Design Student. How would you apply to the program? You are interested in a graduate assistantship. Find information about applying for this position It is time to schedule for the Spring 2010 Semester. Find course descriptions for the Knowledge Management Concentration You are approaching graduation and beginning to think about the master’s project or capstone. Find information that will help you make your decision Notes The user found the information right away with little effort. Time to Complete 13 Seconds The user got lost by going to the UXD Master Link on the home page and all that area did was list courses. Did not mention applying. First the user tried the search, and then tried the current student / Employment Opportunities 58 Seconds Second attempt the user went to the FAQ The user was able to find this information quickly 7 Seconds The user was now used to the reliability of the FAQ and went directly there. 17 Seconds 2:10 seconds 11 Seconds
28 Baseline Study User 2 Task You are a prospective Knowledge Management certificate student. How would you apply to the program? You are a prospective User Experience Design Student. How would you apply to the program? You are interested in a graduate assistantship. Find information about applying for this position It is time to schedule for the Spring 2010 Semester. Find course descriptions for the Knowledge Management Concentration You are approaching graduation and beginning to think about the master’s project or capstone. Find information that will help you make your decision Notes Utilized the left navigation to go to programs then found the program Time to Complete 35 Seconds Used the left hand navigation and went to programs then found the program information Utilized the FAQ and then went to financial aid. 10 Seconds Went to the KM curriculum page 7 Seconds First went to apply now. Then went to current student forms. 27 Seconds 19 Seconds
29 Usability Goals The Information Architecture and Knowledge Management site is used primarily as a way to ascertain information from either students that are currently in the degree program or the prospective student that want to find more information about a particular degree program. Both target audiences want the information to be readily available and rather easy to find. Since neither target audience frequents the site; ease of learning should be the primary topic of concern. Since this site is targeted at two major facets of users and they have clear and distinct needs both pertaining the discovery and competition of a given degree program the site needs to focus a novice level approach. This means all elements of the site adhere to a high satisfaction rate that is tightly coupled with ease of learning. Satisfying those two elements will definitely increase the overall success of the site and it’s intended functions. Site Characterizes All the users to quickly find information, but warrant browsing and further investigation The site needs consistency and prevents the user from getting lost. The site also needs to allow the user to return to the point of origin quickly and with little effort. The style infractions on this iteration of the new IAKM site must be resolved. Recommendations Based on watching the users complete the tasks that were given to them; the sites navigation needs to be restructured. I am recommending starting out with a card sorting exercise to see what the users have for expectations on the current structure of the site’s navigational elements. Then going back at the results and then try to look at where improvements could be made.
30 System Capabilities and Constraints Platform: Joomla User Management: The system allows users to configure their own personal options. There are nine user groups that are pared with their own respective permissions. These permissions are what dictate the user’s access, edit, and publish levels for the site. Authentication can also be managed via various protocols that include LDAP, OpenID, and even Gmail. This allows the users to utilized preexisting account to streamline any registration process. Media Manager: This tool employs management of medial files and folders, and is tightly coupled with the Article Editor so the content developer can readily insert media at any time. Language Manager: The platform supports many of the worlds various languages and also UTF-8 encoding. Banner Manager: This tool allows the user to easily setup banners on a Website. Contact Management: The contact manager allows you to find the right person for the task at hand. Grouping of contacts are also possible that adds a layer of abstraction and group notifications can be initiated. Content Management: Content can be organized anyway the organization sees fit. Developing the content is simple and powered by a WYSIWYG editor that allows even the novice user to have the ability on combining test, images, and other various formats in an attractive way. Published content can be made available for download via email, or PDF so the users can retain the information in their own personal collections. Administrators have the ability to archive content for backup purposes, hiding it from the active site. Syndication and Newsfeed Management: Syndication is a snap this tool allows your site to easily be viewed in RSS format making content available in other ways. It is also just as easy to bring RSS feeds to the site by defining a source and embedding the object into the desired location. Menu Manger: The menu manager allows the site developers to create endless arrays of menus. The menu structure is completely separated from the content structure allowing the site to change quickly and with little effort. This tool also allows easy implementation of breadcrumbs that aid in letting the users know where they have come from and make the site simpler to navigate.
31 System Capabilities and Constraints Template Management: Templates are a powerful way creating consistency between the various pages throughout the site, and making the site look exactly as indented. Templates are not locked down in any sense, and overrides can be implanted at any level. Integrated Help System: This built in tool helps users in finding what they need. Combined with a powerful online presence help and support are only a click away. System Features: Timely page loads are accomplished through caching, and GZIP page compression. If issues are occurring; debugging mode is available to the administrator so the issue can quickly be identified and resolved. The file transport protocol layer allows file operations without having to compromising your sites security. Administrators can quickly communicate with users through private messaging or mass messaging. Web Services: This feature allows the use of Remote Procedure Calls so services that implore XML-RPC can be integrated. Extensibility: The heart of Joomla is in the community behind the product and the Open Source development platform it was based on. The community is personally invested in the growth of the product breadcrumbs that aid in letting the users know where they have come from and make the site simpler to navigate.
32 Design Principles The site must adhere to a common look and feel though out its entire presence. Navigation must be consistent to avoid pogo sticking. The user must know where they are located; this should be implemented with breadcrumbs. Hyperlinks need to conform to what the user expects. They should be underlined and be presented in a distinct color that warrants clicking. Links to external resources need to be clearly marked so the user knows they will be leaving the current site. All errors that are encountered must be presented to the end user in a readable format in a common language that describes the issue and possible solutions. The system must also log and notify the administrator that this problematic event has occurred. Searches must provide the user with pertinent and relevant search results that aid in the accomplishment of getting to the right information quickly. Content must be divided logically and written so that the information is presented properly and can be easily understood. Style consistency must be done though the usage of CSS, and should be applied to at the general level and overridden when the situation warrants it. The design of the website must be attractive to look at. Making sure it isn’t boring, cluttered, overwhelming. The site must behave properly across all browsers and different sized monitors & screen settings It is also very important to adhere to 508 compliance standards for accessibility.
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