Remote! - Training for Virtual Teams

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Information about Remote! - Training for Virtual Teams
Business & Mgmt

Published on February 25, 2014

Author: Virtuali

Source: slideshare.net

Description

Remote! is a simulation-based training that teaches the fundamentals of managing and working on virtual teams.

Simulation Kick-Off: Virtuali divides the class into groups and provides a project that learners complete in virtual teams over a 2-week period (approximately 4-6 hours per learner). The project deals with generating innovative ideas and/or solving a relevant business problem.

Group Work and Presentations: As learners work together in small groups, they communicate, meet, and make decisions virtually, while experimenting with new technology. At the end of the 2-week period, the groups present their results. The class evaluates each of the projects and selects a winner.

Webinar and Debrief. After the simulation is complete, Virtuali conducts a 2-hour webinar that teaches techniques and best practices for working on virtual teams. (For a list of topics, see What you’ll learn below.)

What You'll Learn:
Remote! is designed to teach the fundamentals of managing and working on virtual teams. In addition to the project simulation, Virtuali conducts a 2-hour webinar that provides the opportunity for learners to reflect on their project experience and addresses the following topics:
•  Culture. Creating a culture that empowers virtual work – at the organizational and team level.
•  Communication. Establishing clear guidelines, setting the frequency, and using technology.
•  Conducting Meetings. Structuring and conducting meetings to maximize participant engagement.
•  Project Management. Selecting team members, building trust, and achieving positive outcomes.
•  Technology. Evaluating and selecting technology tools, fostering adoption, and managing IT security.
•  Staying healthy. Maintaining a healthy work-life balance and high morale.

The nature of work is changing. Employees increasingly use electronic forms of communication, work with geographically dispersed teams, and spend more time outside of the office. When done correctly, these changes cut costs, increase productivity, and boost employee satisfaction. Contact us today to learn how Remote! can help your organization reap these benefits and enable your employees to excel in an increasingly virtual work environment. Contact us today at info@govirtuali.com.

WELCOME TO REMOTE! A COURSE BY: VIRTUALI

WHAT IS REMOTE WORK ?

IT’S  ALREADY   HAPPENING  

WHAT ARE WE GOING TO DO TODAY?

Today’s Rules

Goals 1. Discuss remote work 2. Culture 3. Common challenges 4. Q&A TODAY’S GOALS

BEING A GOOD VIRTUAL WORKER ISN’T ROCKET SCIENCE… …BUT IT TAKES A DELIBERATE, COMMON-SENSE APPROACH.

WHY REMOTE WORK?

HOW OFTEN… …DO YOU WORK REMOTELY ?

WHERE DID THE MODERN OFFICE ORIGINATE?

WHAT CHANGED?

QUICK FACTS ABOUT REMOTE WORK 3% U.S. employees who consider home their primary place of work. 90% Employees who think managers need to accept flexible work arrangements. 75% Employees who think flex time is more productive than 5 days in the office. 50% Managers who are rewarded for creating flexible work environments. 80% Managers who work with dispersed teams.

BENEFITS EMPLOYEESATISFACTION RETENTION ENVIRONMENT PRODUCTIVITY PERFORMANCE MANAGEMENT COST SAVINGS COLLABORATION TALENT POOL

REMOTE CULTURE

Culture is… a pattern of shared basic assumptions, learned by a group, that has worked well enough to be considered valid and, therefore, is taught to new members as the correct way to perceive, think, and feel and act.

HOW WOULD YOU DESCRIBE YOUR COMPANY’S… …REMOTE CULTURE?

THE S.T.A.R. MODEL SUPPORTIVE TRUSTING AUTONOMOUS RESULTS-ORIENTED

HOW DO YOU CREATE A S.T.A.R. CULTURE? TRAINING  AND   COACHING     PERFORMANCE   MANAGEMENT   MANAGEMENT   PHILOSOPHY   LEADERSHIP   BUY-­‐IN   DEMONSTRATE   THE  BENEFIT   1 2 3 4 5

COMMUNICATION

COMMUNICATION IS THE EXCHANGE OF INFORMATION BETWEEN TWO OR MORE PARTIES THROUGH MEDIA SUCH AS SPEECH, WRITING, VISUALS OR BODY LANGUAGE.

WHAT’S THE DIFFERENCE BETWEEN INPERSON AND REMOTE COMMUNICATION?

CHARACTERISTICS OF REMOTE COMMUNICATION MINIMAL  FACE-­‐TO-­‐FACE  TIME   MINIMAL  INTERPERSONAL  CUES   WRITTEN   ASYNCRHONOUS   CULTURAL  AND/OR  LINGUISTIC  DIFFERENCES  

THE KEYS TO EFFECTIVE COMMUNICATION 1 ESTABLISH  RULES  OF  THE  ROAD   2 SET  THE  RIGHT  FREQUENCY   3 USE  THE  RIGHT  TECHNOLOGY   4 RUN  GOOD  MEETINGS  

ESTABLISHING RULES OF THE ROAD MANAGERS NEED TO ESTABLISH, MODEL, AND COACH EMPLOYEES TO EMPLOY POSITIVE COMMUNICATIONS PRACTICES, INCLUDING FREQUENCY, MEDIUM, AND TONE.

COMMUNICATION FREQUENCY OVER-COMMUNICATE. TO ENSURE THAT YOU UNDERSTAND OTHERS AND THAT OTHERS UNDERSTAND YOU. COMMUNICATE REGULARLY. IT IS OFTEN A GOOD IDEA TO SET UP RECURRING MEETINGS, BUT REACHING OUT TO TEAMMATES AND COLLEAGUES INFORMALLY IS JUST AS IMPORTANT.

POP QUIZ! WHICH  COMMUNICATION  TOOL  WOULD  YOU  PREFER  TO  USE…   A.  WITH  YOUR  BOSS?  __________________________________   B.  WITH  YOUR  PROJECT  TEAM?  __________________________   C.  WITH  YOUR  FRIENDS?  ________________________________   D.  WITH  YOUR  PARENTS?  _______________________________   E.  WITH  YOUR  GRANDPARENTS?  _________________________  

USING TECHNOLOGY IT IS IMPORTANT THAT TEAM MEMBERS SELECT THE APPROPRIATE TECHNOLOGY GIVEN THE AUDIENCE AND MESSAGE… MANAGERS …AND NEED TO EVALUATE EACH TEAM MEMBER'S COMFORT WITH TECHNOLOGYBASED COMMUNICATION AND PROVIDE SUPPORT AND RESOURCES.

RICH MEDIA THEORY FACE-­‐TO-­‐FACE   VIDEOCONFERENCE   PHONE   CHAT  /  IM   EMAIL  

7 TIPS FOR VIRTUAL MEETINGS 1 RESERVE  MEETINGS  FOR  TWO-­‐WAY  COMMUNICATION.   2 ROTATE  MEETING  TIMES  TO  BE  RESPECTFUL  OF  EMPLOYEES  IN  DIFFERENT  TIME   ZONES.   3 ESTABLISH  A  NO  EMAIL  OR  INSTANT  MESSAGE  POLICY.   4 IF  PART  OF  THE  TEAM  IS  CO-­‐LOCATED,  HAVE  ALL  EMPLOYEES  DIAL  IN  FROM  THEIR   DESKS  TO  LEVEL  THE  PLAYING  FIELD.   5 LEVERAGE  THE  APPROPRIATE  TECHNOLOGY  GIVEN  THE  OBJECTIVE  OF  THE  MEETING.   6 ENSURE  THAT  ALL  TEAM  MEMBERS  ARE  ENGAGED  AND  HAVE  AN  OPPORTUNITY  TO   PARTICIPATE.   7 PROVIDE  MEETING  MINUTES  FOR  ALL  PARTICIPANTS  AFTER  THE  MEETING.  

TEAMWORK

WHAT IS A TEAM? A team is a group of individuals who interact interdependently and who are brought together or come together voluntarily to achieve certain outcomes or accomplish particular tasks.

CHARACTERISTICS OF VIRTUAL TEAMS MINIMAL SOCIAL INTERACTION TASK-FOCUSED PERFORMANCE-BASED RELATIONSHIPS

THE BIG QUESTION IS… HOW DO YOU BUILD TRUST?

THERE ARE 2 TYPES OF TRUST. AFFECTIVE COGNITIVE

FOR EMPLOYEES COMMUNICATE FREQUENTLY AND REGULARLY. COMPLETE WORK ON TIME AND IN A SATISFACTORY MANNER. SHARE PERSONAL INFORMATION AND TAKE AN INTEREST IN YOUR TEAMMATES' PERSONAL LIVES. FOR MANAGERS REACH OUT AND CHECK IN MORE FREQUENTLY THAN NORMAL. CREATE AN OPEN CULTURE IN WHICH TEAM MEMBERS CAN ASK FOR HELP AND ADMIT THEIR MISTAKES. ACKNOWLEDGE GREAT WORK, ENCOURAGE OF NOVEL IDEAS, AND STRESS THE IMPORTANCE OF CANDID AND CONSTRUCTIVE FEEDBACK.

PROJECT MANAGEMENT

MANAGING A REMOTE TEAM DOESN’T REQUIRE NEW SKILLS… …BUT IT DOES REQUIRE PRECISE EXECUTION.

WHAT IS THE MOST HIGH-PERFORMING TEAM YOU’VE EVER BEEN A PART OF?

TEAM COMPOSITION IMPROVE TEAM PERFORMANCE THROUGH MINDFUL ASSIGNMENT OF INDIVIDUALS TO TEAMS BASED ON SKILLS AND EXPERIENCE. TAKE ACCOUNT WHERE TEAM MEMBERS ARE LOCATED (GLOBALLY). MIX UP THE INTROVERTS AND EXTROVERTS .

Setting Goals 1 FACE-TO-FACE KICK-OFF MEETING 2 TEAM MEMBER INTRODUCTIONS 3 SCOPE OF WORK 4 TEAM OBJECTIVES AND KEY METRICS 5 PROJECT PLAN AND TIMELINE

ESTABLISHING ROLES AND RESPONSIBILITIES TRY THIS! HAVE EACH TEAM MEMBER DISCUSS HIS/HER ROLE AND THE TASKS THAT HE/SHE IS RESPONSIBLE FOR IN A GROUP SETTING.

ESTABLISHING PROCESS RECURRING MEETINGS DELIVERABLE REVIEWS SCHEDULING

SHARED UNDERSTANDING OF EXPECTATIONS, ROLES, RESPONSIBLIITIES AND PROCESS LEADS TO BETTER OUTCOMES.

PERFORMANCE MANAGEMENT AND LEARNING & DEVELOPMENT

THE  3  KEYS   ALL  TEAM  MEMBERS  SHOULD  BE  TREATED   AS  IF  THEY  WERE  REMOTE.   MANAGERS  SHOULD  EVALUATE  BASED   ON  RESULTS  ALONE.   EMPLOYEES  SHOULD  SHARE  RESULTS  AND   CONTRIBUTIONS.  

LEARNING AND DEVELOPMENT TEAM TRAININGS SHOULD BE DELIVERED USING A MEDIUM APPROPRIATE FOR REMOTE WORKERS AND INVOLVE ALL MEMBERS OF THE TEAM.

TECHNOLOGY

Technology has had a profoundly impact on the type of work we do… …and how we do it.

WHAT TECHNOLOGY DO YOU USE AT WORK ?

TECHNOLOGY SHOULD… 1 FACILITATE COMMUNICATION 2 3 ENCOURAGE COLLABORATION BE ACCESSIBLE TO ALL TEAM MEMBERS

DOES THIS LOOK LIKE A GOOD CHOICE?

THE BEST TECHNOLOGY IS SIMPLE, RELIABLE, AND ACCESSIBLE.

HOW CAN YOU DRIVE TECHNOLOGY ADOPTION? EXPLAIN THE BENEFITS PROVIDE FORMAL TRAINING APPOINT AN INTERNAL CHAMPION POST RELEVANT INFORMATION DISCOURGE NON-APPROVED TECHNOLOGIES

THE TOOLBOX COMMUNICATION FILE STORAGE AND SHARING PROJECT MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT

SOME EXAMPLES COMMUNICATION FILE STORAGE AND SHARING PROJECT MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT

Security and Remote IT Support IT SECURITY & SUPPORT

SECURITY CHECKLIST USE HARD DRIVE ENCRYPTION DISABLE AUTOMATIC LOGINS TURN ON HTTPS AND SSL ENCRYPTION TURN ON REMOTE ERASURE USE UNIQUE, GENERATED, LONG-FORM PASSWORDS USE TWO-FACTOR AUTHENTICATION IF AVAILABLE (E.G., GMAIL) IF AVAILABLE, USE A VPN (ESPECIALLY WHEN WORKING ON PUBLIC NETWORKS) USE SCREEN PROTECTORS WHEN WORKING IN PUBLIC

WELLNESS

Overview •  Everyone is different,DIFFERENT… the EVERYONE IS so please treat following as suggestions only. •  Try out these ideas, and see what works for you.  

… SO TRY OUT THESE IDEAS, AND SEE WHAT WORKS FOR YOU.

ESTABLISH A ROUTINE.

FIND A GOOD WORKSPACE.

DON’T OVERDO IT.

BE SOCIAL.

BE ACTIVE.

NOW… GO CUT THE CORD! (NOT THE PARACHUTE CORD.)

QUESTIONS?

info@govirtuali.com | govirtuali.com

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