Remi Adeseun On Excellence Pfizer 50th Anniversary Presentation

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Information about Remi Adeseun On Excellence Pfizer 50th Anniversary Presentation

Published on January 26, 2008

Author: kojere

Source: slideshare.net

Description

A short presentation focussing on the building blocks of excellence in organisations and the key principles for success. (ref. In search of excellence, Blue Ocean Strategy). Author: Remi ADESEUN.2007. Adapted for Rodot kick-off meeting. January 2008.

Excellence : De livering superior value to your customers Rodot 2008 Kick-Off Meeting January 26, 2008 Remi ADESEUN

Overview Excellence defined Excellence Building Blocks Achieving Excellence Nuggets of Excellence

Excellence defined

Excellence Building Blocks

Achieving Excellence

Nuggets of Excellence

Excellence defined... excellence ex·cel·lence  [éksələnss] ( plural ex·cel·lences ) noun 1. superiority: the quality or state of being outstanding and superior an award for excellence in photography 2. outstanding feature: a feature or respect in which somebody or something is superior and outstanding Microsoft® Encarta® 2006. © 1993-2005 We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle

excellence

ex·cel·lence  [éksələnss]

( plural ex·cel·lences ) noun

1. superiority: the quality or state of being outstanding and superior an award for excellence in photography

2. outstanding feature: a feature or respect in which somebody or something is superior and outstanding Microsoft® Encarta® 2006. © 1993-2005

Excellence Building Blocks... Management Perspective Mckinsey 7-S Model Strategy Structure Systems Shared Values Skills Staff Style

Management Perspective

Mckinsey 7-S Model

Strategy

Structure

Systems

Shared Values

Skills

Staff

Style

Strategy The Direction and Scope of the company over the long term Plans for the allocation of a firm’s scarce resources over time to reach identified goals Shaped by environment, competition, customers

The Direction and Scope of the company over the long term

Plans for the allocation of a firm’s scarce resources over time to reach identified goals

Shaped by environment, competition, customers

Strategy....Traditional Approach Basic focus: Competing within the confines of the existing industry Trying to “steal” customers from rivals (Bloody or Red Ocean Strategy) Low-Cost Differentiation Niche

Basic focus:

Competing within the confines of the existing industry

Trying to “steal” customers from rivals (Bloody or Red Ocean Strategy)

Low-Cost

Differentiation

Niche

Strategy...Blue Ocean Approach

Four Actions Framework + Eliminate/Reduce/Raise/Create Grid The four actions framework offers an technique that breaks the trade-off between differentiation and low cost and to create a new value curve. It answers the four key questions of what industry takes for granted and needs to be eliminated; what factors need to be reduced below industry standards; what factors need to be raised above industry standards; and what should be created that the industry has never offered. The eliminate-reduce-raise-create grid pushes companies not only to ask all four questions in the four actions framework but also to act on all four to create a new value curve. By driving companies to fill in the grid with the actions of eliminating, reducing, raising, and creating, the grid provides four immediate benefits: it pushes them to simultaneously pursue differentiation and low costs; identifies companies who are only raising and creating thereby raising costs; makes it easier for managers to understand and comply; and it drives companies to scrutinize every factor the industry competes on. A New Value Curve Reduce Eliminate Create Raise Which factors should be reduced well below industry standards? Which factors should be created that the industry has never offered? Which factors should be raised well above the industry’s standard? Which of the factors that the industry takes for granted should be eliminated ? Eliminate Enological terminology and distinctions Aging qualities Above-the-line marketing Raise Price versus budget wines Retail Store involvement Reduce Wine complexity Wine range Vineyard prestige Create Easy drinking Ease of selection Fun and adventure

Four Actions Framework + Eliminate/Reduce/Raise/Create Grid Four Actions Framework A New Value Curve Reduce Eliminate Create Raise The Eliminate-Reduce-Raise-Create Grid Eliminate Raise Reduce Create

Structure The basic organisation of the company and how the units relate to each other: Centralised, functional divisions (top-down) Decentralised; a matrix, a network, a holding

The basic organisation of the company and how the units relate to each other:

Centralised, functional divisions (top-down)

Decentralised; a matrix, a network, a holding

Systems Formal & Informal Procedures, processes and routines that characterise hoe the work should be done: Financial systems Recruiting, Promotion and Performance Appraisal Systems Information Systems

Formal & Informal Procedures, processes and routines that characterise hoe the work should be done:

Financial systems

Recruiting, Promotion and Performance Appraisal Systems

Information Systems

Shared Values What does the organisation stand for? What does it believe in? Central Believes and Attitudes Core Values

What does the organisation stand for?

What does it believe in?

Central Believes and Attitudes

Core Values

Skills Distinctive Capabilities of Personnel Distinctive Competencies of the organisation as a whole What the company does best Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu

Distinctive Capabilities of Personnel

Distinctive Competencies of the organisation as a whole

What the company does best

Staff The companies people resources and how they are recruited, developed, trained and motivated Numbers and Types of Personnel within the organisation

The companies people resources and how they are recruited, developed, trained and motivated

Numbers and Types of Personnel within the organisation

Style Cultural style of the organisation and how key managers behave in achieving the organisation’s goals The Leadership approach of top management and the company’s overall operating approach 2 Corinthians 8:7 But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.

Cultural style of the organisation and how key managers behave in achieving the organisation’s goals

The Leadership approach of top management and the company’s overall operating approach

The 7-S Framework (McKinsey)

Achieving Excellence... The Basics Time-Tested Principles A Bias for Action Customer-Centric Autonomy and Entrepreneurship Productivity through People Stick to the knitting Simultaneous Loose-Tight Properties Hands-on, Value-Driven

The Basics

Time-Tested Principles

A Bias for Action

Customer-Centric

Autonomy and Entrepreneurship

Productivity through People

Stick to the knitting

Simultaneous Loose-Tight Properties

Hands-on, Value-Driven

A Bias for Action... The Basics Time-Tested Principles Get out there and try something! You don’t learn anything in Business without trying (possibly failing and trying again!) No amount of analysis and market research will lead to true innovation As Edwin Bliss once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.

The Basics

Time-Tested Principles

Get out there and try something!

You don’t learn anything in Business without trying (possibly failing and trying again!)

No amount of analysis and market research will lead to true innovation

Customer-Centric... The Basics Time-Tested Principles Being Close to the Customer is highly desirable Seems simple, but is difficult to achieve Customers include distributors and wonderfully irrational end-users Everyone in the organisation needs to keep in close touch with customers

The Basics

Time-Tested Principles

Being Close to the Customer is highly desirable

Seems simple, but is difficult to achieve

Customers include distributors and wonderfully irrational end-users

Everyone in the organisation needs to keep in close touch with customers

Autonomy and Entrepeneurship... The Basics Time-Tested Principles Even if you are big, act small Organisations are simply collection of people People don’t relate well with big abstract entities Successful big companies organise themselves into small, relatively independent units The unifying factor is common goals and cultural norms

The Basics

Time-Tested Principles

Even if you are big, act small

Organisations are simply collection of people

People don’t relate well with big abstract entities

Successful big companies organise themselves into small, relatively independent units

The unifying factor is common goals and cultural norms

Productivity through People... The Basics Time-Tested Principles Duh! Everyone knows that people make the difference Make this count in your internal relations, external alliances and most especially at customer interfaces

The Basics

Time-Tested Principles

Duh!

Everyone knows that people make the difference

Make this count in your internal relations, external alliances and most especially at customer interfaces

Consistency... The Basics Time-Tested Principles Concentrate on what you know and do best Stick-to-the knitting Avoid Jack-of-all trade Be systematic in growth strategy Attitude matters in the Pursuit of Excellence

The Basics

Time-Tested Principles

Concentrate on what you know and do best

Stick-to-the knitting

Avoid Jack-of-all trade

Be systematic in growth strategy

Flexibility... The Basics Time-Tested Principles A Bias for Action Customer-Centric Autonomy and Entrepreneurship Productivity through People Stick to the knitting Simultaneous Loose-Tight Properties Hands-on, Value-Driven Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor

The Basics

Time-Tested Principles

A Bias for Action

Customer-Centric

Autonomy and Entrepreneurship

Productivity through People

Stick to the knitting

Simultaneous Loose-Tight Properties

Hands-on, Value-Driven

Hands-on, Value-Driven... The Basics Time-Tested Principles Figure out what your company should stand for What will give your people the most pride Actively manage your value systems Get involved The Excellent companies make meaning, not just money Pursuing Excellence is an All-Inclusive Pursuit

The Basics

Time-Tested Principles

Figure out what your company should stand for

What will give your people the most pride

Actively manage your value systems

Get involved

The Excellent companies make meaning, not just money

Nuggets of Excellence.. We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude. Colin Powell All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence. Martin Luther King, Jr. We need to internalize this idea of excellence. Not many folks spend a lot of time trying to be excellent. Barack Obama Pursuing Excellence Is a Matter of Choosing the Nobler of your options

We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle

If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude. Colin Powell

All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence. Martin Luther King, Jr.

We need to internalize this idea of excellence. Not many folks spend a lot of time trying to be excellent. Barack Obama

Nuggets of Excellence.. The pursuit of excellence is less profitable than the pursuit of bigness, but it can be more satisfying. David Ogilvy- Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek. Mario Andretti Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too. 2 Corinthians 8:7 Pursuing Excellence Should Not be Limited by the Nature of the Task

The pursuit of excellence is less profitable than the pursuit of bigness, but it can be more satisfying. David Ogilvy-

Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek. Mario Andretti

Supreme excellence consists in breaking the enemy's resistance without fighting. Sun Tzu

But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.

2 Corinthians 8:7

Nuggets of Excellence.. As Edwin Bliss once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time. Pursuing Excellence is not to be a Quest for Superiority Pursuing Excellence Should Not be Limited by the Nature of the Task Pursuing Excellence Is a Matter of Choosing the Nobler of your options Pursuing Excellence is an All-Inclusive Pursuit Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor Pursuing Excellence is not to be a Quest for Superiority

As Edwin Bliss once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.

Pursuing Excellence is not to be a Quest for Superiority

Pursuing Excellence Should Not be Limited by the Nature of the Task

Pursuing Excellence Is a Matter of Choosing the Nobler of your options

Pursuing Excellence is an All-Inclusive Pursuit

Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor

RODOT VISION: “ To be the preferred provider of Products, Services and Solutions to clients in our chosen spheres of endeavor”

Conclusion Motives for the Pursuit of Excellence The Glory of God The Principle of Redeeming the Time, Using our Opportunities Being the Best you can be Eternal Rewards

Motives for the Pursuit of Excellence

The Glory of God

The Principle of Redeeming the Time, Using our Opportunities

Being the Best you can be

Eternal Rewards

Have an Excellent 2008!

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